08-28-2019 06:03 AM
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  1. r0ttie1's Avatar
    Thanks for the advice. Through all this nightmare, Samsung has avoided sending us anything in writing. They just say things verbally that change every time you talk to a different representative.
    trkrkn61 likes this.
    05-02-2018 08:13 PM
  2. RasputinII's Avatar
    Thanks for the advice. Through all this nightmare, Samsung has avoided sending us anything in writing. They just say things verbally that change every time you talk to a different representative.
    Two issues:

    When dealing with corporations I have found it more effective to handle issues in writing. That way some has to write you back.

    Secondly, if the vendor is in your state or does business in your state then they are most likely to be subject to the jurisdiction of the small claims court.

    I am not a lawyer but have successfully used small claims court on prior claims.

    It takes some work on your part.

    I would go to the local courts web page and see what they have been sued for and what for.
    04-11-2019 07:59 PM
  3. Golurk's Avatar
    Samsung had the phone serial number when they issued the RMA. Why do you have such a problem with the possibility that Samsung may be in the wrong?
    He doesn’t. But as he and others in the thread have mentioned, there are many possibilities that complicated the issue.

    Possible complication 1: the seller from whom you bought the phone was dodgy and not really authorised

    Possible Complication 2: the Samsung customer service employees are working at a call centre and just report/escalate your case. They themselves don’t have your wife’s phone. Asking for their names could help with future calls so you can refer them to their colleagues

    I would avoid jumping to conclusions immediately. As Mooncatt said, your initial post wasn’t the most detailed and I highly doubt Samsung would intentionally steal your wife’s phone. It is more likely that the phone is just technically stuck with Samsung because their processes and policies (and those of other companies) says so for whatever legal reason.

    Pinning the blame on Samsung and escalating the crisis to small claims isn’t advisable unless you have all the facts first.

    I hope you get the situation resolved
    B. Diddy likes this.
    08-28-2019 06:03 AM
28 12

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