05-21-2020 01:09 PM
27 12
tools
  1. AlyssaMarie89's Avatar
    Hi, I just received a refurbished Samsung Galaxy S8 yesterday. The phone is in great condition. After inserting my SIM card calls, texts, and wifi work great but I can't connect to the data network. I'm wondering if it has anything to do with the APN settings but they are greyed out so I can't edit them.
    05-21-2020 08:40 AM
  2. mustang7757's Avatar
    Hi, welcome!
    Which carrier?

    Can you take screen shot of
    Settings> about phone>software information


    Settings >connection >mobile network >network mode and APN
    05-21-2020 08:55 AM
  3. AlyssaMarie89's Avatar
    I have Verizon. I tried adding attachments but I'm not sure if it worked. After I uploaded the "close this window" button didn't work so I pressed the back button instead.
    Attached Thumbnails Refurbished Galaxy S8, no mobile data-screenshot_20200521-095843_settings.jpg   Refurbished Galaxy S8, no mobile data-screenshot_20200521-095834_call-settings.jpg   Refurbished Galaxy S8, no mobile data-screenshot_20200521-095800_settings.jpg  
    05-21-2020 09:20 AM
  4. AlyssaMarie89's Avatar
    Okay looks like it worked
    mustang7757 likes this.
    05-21-2020 09:20 AM
  5. mustang7757's Avatar
    Okay looks like it worked
    Yes it did , im looking over it
    05-21-2020 09:22 AM
  6. mustang7757's Avatar
    Can you get screen shot one page before edit APN want see see what list available, that APN screen shot you cant edit that's why it's greyed out
    05-21-2020 09:25 AM
  7. AlyssaMarie89's Avatar
    Okay
    Attached Thumbnails Refurbished Galaxy S8, no mobile data-screenshot_20200521-103003_settings.jpg  
    05-21-2020 09:30 AM
  8. mustang7757's Avatar
    Perfect thank you!

    Everything looks good here , your on a unlocked version , try go settings >general management >reset >reset network
    05-21-2020 09:35 AM
  9. AlyssaMarie89's Avatar
    Okay, I tried that and it's still the same. Says "no internet" when I go to the web browser when not connected to wifi.
    05-21-2020 09:45 AM
  10. AlyssaMarie89's Avatar
    I think I've figured it out. I went out into my yard and was able to get a very weak 3G signal for a few minutes but I still couldn't do anything on the internet. My old phone (same carrier, Verizon) had 4G in my house all the time. This refurbished phone for some reason doesn't have a good signal here. Maybe I should try to exchange for a different one? I don't know if that would help.
    05-21-2020 10:08 AM
  11. mustang7757's Avatar
    Okay, I tried that and it's still the same. Says "no internet" when I go to the web browser when not connected to wifi.
    Ok, where you show picture of the APN upper 3 dots right corner can you reset APN? If so try that
    05-21-2020 10:09 AM
  12. mustang7757's Avatar
    It might be because unlocked version instead of carrier version , which could be remedy by flashing to carrier version or returning that and getting carrier version
    05-21-2020 10:11 AM
  13. AlyssaMarie89's Avatar
    No it won't let me reset unfortunately. I'm not sure what is causing this phone to have almost no signal in my house even though it's on the same carrier as my old phone. It's weird.
    05-21-2020 10:12 AM
  14. AlyssaMarie89's Avatar
    Okay I see that makes sense. I'm going to try to find a different phonr then. Thank you for your help.
    mustang7757 likes this.
    05-21-2020 10:13 AM
  15. mustang7757's Avatar
    Okay I see that makes sense. I'm going to try to find a different phonr then. Thank you for your help.
    Your welcome!
    05-21-2020 10:15 AM
  16. AlyssaMarie89's Avatar
    I think I may actually try flashing the phone to Verizon like you suggested. How do I do that?
    05-21-2020 11:26 AM
  17. mustang7757's Avatar
    I think I may actually try flashing the phone to Verizon like you suggested. How do I do that?
    Ok let me get the guidelines
    05-21-2020 11:34 AM
  18. AlyssaMarie89's Avatar
    Okay thank you.
    mustang7757 likes this.
    05-21-2020 11:35 AM
  19. mustang7757's Avatar
    This is the steps :

    Windows computer needed

    Latest Odin can Google it and download should be 3.13.1 or 3.14.1 / or Frija tool

    Download samfirm v0.4.1 tool , extract it with 7zip.

    You will extract files for Odin once download with 7zip and will do same for firmware with 7zip .

    There will be 4 files after you extract the firmware

    BL

    AP

    CP

    CSC

    Each of those files will go in Odin when you open to the corresponding slots

    BL

    AP

    CP

    CSC USE HOME CSC FIILE TO SAVE DATA

    Home data slot dont put nothing

    connect your phone with cable to computer , once the files are in its slots hit start, once done you'll see pass in Odin and it will reboot



    Put your model number,region select check for updates , then download the Rom , extract the Rom with 7zip.


    *Make sure you put phone in download mode
    *If dont see your phone connected in Odin change cables or ports in computer .
    05-21-2020 11:36 AM
  20. mustang7757's Avatar
    Follow this step by step , any questions just ask
    05-21-2020 11:36 AM
  21. AlyssaMarie89's Avatar
    Thanks I'll give it a try.
    mustang7757 likes this.
    05-21-2020 11:38 AM
  22. AlyssaMarie89's Avatar
    I downloaded both of those and extracted with 7zip. I don't see the 4 files you're talking about.
    Attached Thumbnails Refurbished Galaxy S8, no mobile data-samfirm.png  
    05-21-2020 12:21 PM
  23. mustang7757's Avatar
    I downloaded both of those and extracted with 7zip. I don't see the 4 files you're talking about.
    Perfect

    Refurbished Galaxy S8, no mobile data-20200521_134755.jpeg
    05-21-2020 12:48 PM
  24. AlyssaMarie89's Avatar
    Okay. When choosing the region it has 4 different USA regions (AWS, TMB, CLW, DOB), how do I know which one my phone is?
    05-21-2020 12:57 PM
  25. mustang7757's Avatar
    Okay. When choosing the region it has 4 different USA regions (AWS, TMB, CLW, DOB), how do I know which one my phone is?
    Your verzion so choose VZW
    05-21-2020 12:58 PM
27 12

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