1. tigerpierre's Avatar
    I was charging my phone and when I took it off the wireless charger, I can't turn my phone on or off. The touch screen doesn't activate nor the right hand button. I wish I had an older phone where I could do a battery pull. Any suggestions?
    03-22-2021 06:58 PM
  2. mustang7757's Avatar
    Hold the power button for 30 seconds
    03-22-2021 10:34 PM
  3. B. Diddy's Avatar
    If that doesn't do anything, then also try pressing and holding Power and Vol Down together for about 30 seconds.
    03-22-2021 11:59 PM
  4. tigerpierre's Avatar
    Holding the power button with or without the down volume button for 30 seconds worked. The notification light continues to pulse blue. When I plug in the phone to charge, it doesn't react. Any other recommendations (other than getting a new phone)?
    03-23-2021 03:58 AM
  5. B. Diddy's Avatar
    The pulsing blue LED is typically a bad sign on Samsung phones, indicating some significant hardware failure.

    See if you can boot into Recovery and wipe the cache: https://www.t-mobile.com/support/dev...sung-galaxy-s8
    Laura Knotek likes this.
    03-24-2021 09:52 AM
  6. mustang7757's Avatar
    Holding the power button with or without the down volume button for 30 seconds worked. The notification light continues to pulse blue. When I plug in the phone to charge, it doesn't react. Any other recommendations (other than getting a new phone)?
    See if you can get into recovery or download mode , download mode is volume down /power button same time.
    Laura Knotek likes this.
    03-24-2021 10:36 AM
  7. tigerpierre's Avatar
    I contacted Samsung and they recommended a service center to take a look at it. They told me that there's a hardware issue and it's time to upgrade to a new phone!
    03-24-2021 03:00 PM
  8. mustang7757's Avatar
    I contacted Samsung and they recommended a service center to take a look at it. They told me that there's a hardware issue and it's time to upgrade to a new phone!
    They recommend you take it to their service center but telling its hardware and get a new phone, Over the phone?
    03-24-2021 03:07 PM
  9. tigerpierre's Avatar
    Sorry! My reply was unclear. It was the tech at the service center that told me that it was a hardware issue.
    Laura Knotek likes this.
    03-24-2021 04:34 PM
  10. mustang7757's Avatar
    Sorry! My reply was unclear. It was the tech at the service center that told me that it was a hardware issue.
    Ahh...yeah then should look for something else
    03-24-2021 04:45 PM

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