Leykis
Well-known member
Re: Official: Galaxy S8+ Pre-order thread
Frustrating experience with T-Mobile. Call to pre-order and tell the gal I'm on JOD and want the S8+ midnight black. She gets the order in and tells me I should be receiving my EIP documents shortly and to sign them. I say to her "Ok, that's it?" She says "Yes.". I ask about a $130 deposit? She tells me there is no deposit for JOD. I ask her again, "Is this for the S8+?" and she says "Yes.". I told her I was fairly certain there was a deposit for the phone. So she puts me on hold and comes back 2 minutes later and says there is no deposit and I once again asked, "This is for the S8+, right?" and again got a "Yes.".
Just got me email to sign the documents and sure enough it wasn't for the S8+. So I call back to get the order changed and they tell me it needs to be cancelled and a new order place but their "tool" for cancelling orders was broken and to call back later. Ugh!
Frustrating experience with T-Mobile. Call to pre-order and tell the gal I'm on JOD and want the S8+ midnight black. She gets the order in and tells me I should be receiving my EIP documents shortly and to sign them. I say to her "Ok, that's it?" She says "Yes.". I ask about a $130 deposit? She tells me there is no deposit for JOD. I ask her again, "Is this for the S8+?" and she says "Yes.". I told her I was fairly certain there was a deposit for the phone. So she puts me on hold and comes back 2 minutes later and says there is no deposit and I once again asked, "This is for the S8+, right?" and again got a "Yes.".
Just got me email to sign the documents and sure enough it wasn't for the S8+. So I call back to get the order changed and they tell me it needs to be cancelled and a new order place but their "tool" for cancelling orders was broken and to call back later. Ugh!