04-04-2017 01:52 AM
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  1. Ry's Avatar
    No device payment, was never on contract. we are on the XL16 GB plan. I have tried several times since January (when i returned my note 7) to have them change my upgrade status with no luck.

    Attachment 255374
    What happens when you try to buy a phone on DPP?
    03-30-2017 03:33 PM
  2. mayconvert's Avatar
    Verizon is telling me that I have to pay off my S7 Edge IN FULL if I want to get the S8. That is total BS considering that we were forced into these phones. Samsung or Verizon better figure something out quick. I'm not paying $600+ to upgrade. It would be cheaper to cancel my service & go elsewhere.
    You Do know that if you cancel your service or port to a new carrier, they WILL send you a bill for remaining balance of the S7 And plan charges. If you don't pay it, they will put it on your credit rating as Bad credit.
    A phone is Not worth Bad Credit.
    03-30-2017 03:41 PM
  3. philly's Avatar
    Verizon is telling me that I have to pay off my S7 Edge IN FULL if I want to get the S8. That is total BS considering that we were forced into these phones. Samsung or Verizon better figure something out quick. I'm not paying $600+ to upgrade. It would be cheaper to cancel my service & go elsewhere.
    wait.. were you paying it off before you decided you wanted the galaxy S8 right?

    then what has changed? your desire for a new phone means you get to walk free ?
    03-30-2017 04:02 PM
  4. philly's Avatar
    Is that not allowed?

    Let me elaborate -

    You bought a Note 7. You had to return it. You're saying you were "forced" to buy a S7 Edge. I disagree. No one is forced to buy a phone. You bought a phone on a device payment plan. In order to buy another phone on that line on a device payment plan, you need to pay off the current phone. That's standard. Also, that doesn't block you from actually buying a phone. You can pay full retail and get an S8.

    Anyone that has an active DPP is in the same situation. No one is screwed.
    on top of this, Samsung should have already paid for atleast $100 of his S7 Edge, probably got even more and now thinks everything is free.

    samsung Fkd up, it cost them money and people got free ****.. that is over.
    03-30-2017 04:06 PM
  5. philly's Avatar
    No device payment, was never on contract. we are on the XL16 GB plan. I have tried several times since January (when i returned my note 7) to have them change my upgrade status with no luck.

    Attachment 255374
    no offense but you must not be very good on the phone.. I guarantee they would reset it for me. I had them reset mine twice last month.
    03-30-2017 04:10 PM
  6. Jaycemiskel's Avatar
    no offense but you must not be very good on the phone.. I guarantee they would reset it for me. I had them reset mine twice last month.
    Right. I easily got them to reset mine. Just don't take no for an answer.
    03-30-2017 05:46 PM
  7. Jaycemiskel's Avatar
    To the OP, you didn't get screwed over. That's how the upgrade process works, I planned ahead and just got a refurbished phone. That's why I'm able to upgrade now. I pre-ordered my S8 last month.
    03-30-2017 05:48 PM
  8. chyeo1979's Avatar
    I did not go for the S7E option that time as I dun like the phone. So the cash is ready for the gorgeous S8+
    03-30-2017 06:28 PM
  9. Law2138's Avatar
    I'm sorry, but some former Note 7 owners make me laugh. S8 releases and all of a sudden, "we were forced into this...." Wait until the Note 8 releases: "Samsung, you OWE me a Note 8 🤔.

    If Samsung or their carrier cuts them a deal on the S8 they'll jump on it. And they'll be talking in August about how they didn't want the S8, because it all started with the N7.
    Jaycemiskel likes this.
    03-30-2017 09:44 PM
  10. JohnT3's Avatar
    I bought a Note 5 on ebay to replace the Note 7. I knew the situation, there was never a suggestion that you could just grab a different phone on contract and until the next phone release.
    03-31-2017 03:17 AM
  11. D13H4RD2L1V3's Avatar
    You weren't forced to get the S7e.

    You had the choice to either get the Edge, another phone or a full refund.
    03-31-2017 05:21 AM
  12. jn3wman's Avatar
    on top of this, Samsung should have already paid for atleast $100 of his S7 Edge, probably got even more and now thinks everything is free.

    samsung Fkd up, it cost them money and people got free ****.. that is over.
    I'm not expecting anything for free. This word free wasn't used at all in my original post, so not sure where you got that from. If you don't agree with me, then that's fine, but don't put words in my mouth.

    Sounds like most of you in this thread didn't go through the whole note 7 issue. And if you didn't, then clearly this thread is not for you. You guys have no idea what I've gone through with Verizon the past few months, so spare me the lectures on what they're technically responsible for. And just so you know, I spent all day yesterday on the phone with Verizon & the situation is currently being sorted out.
    03-31-2017 07:03 AM
  13. jn3wman's Avatar
    I'm sorry, but some former Note 7 owners make me laugh. S8 releases and all of a sudden, "we were forced into this...." Wait until the Note 8 releases: "Samsung, you OWE me a Note 8 🤔.

    If Samsung or their carrier cuts them a deal on the S8 they'll jump on it. And they'll be talking in August about how they didn't want the S8, because it all started with the N7.
    It's cute that you think N7 owners care about your opinion. And I'm getting exactly what I want from them now, so you can continue laughing.
    03-31-2017 07:06 AM
  14. alt075's Avatar
    The part I'm dissapointed in over this entire thing is this. I was affected by the note 7. I had the note 5 and was more than halfway paid off. Upgraded to note 7. Had to send note 5 in cause it was a trade. Was very happy with note 7 then recall. Had to hand it back in. Now they said refund or another phone. I wanted my note 5 back along with what I had left to pay on it. Nope couldn't do that. Had to settle with 7edge and to pay for it. Much higher than what I had left. I was put into a phone I was not really happy with. Not settling for a really cheap phone. Because what I had before was a really good phone and I had paid a lot on it already. So I was really hoping for at least a discount. I didn't want the extra gifts. They can have those back. I would have rather them reset my payment to what I had owed before all this and have my note 5 back. That is how this should have happened. I just sent my note 5 back two days before we found out about the recall. GRRRRRRR. Well you live and you learn. Such is life. Sometimes we lose out.They don't owe free phones to us.
    jimd1050 likes this.
    03-31-2017 07:16 AM
  15. badelhas's Avatar
    That sucks but it's not really Verizon's fault. If you were forced into an S7 from a Note 7, why do you want the S8?
    Good point.
    03-31-2017 07:27 AM
  16. jn3wman's Avatar
    The part I'm dissapointed in over this entire thing is this. I was affected by the note 7. I had the note 5 and was more than halfway paid off. Upgraded to note 7. Had to send note 5 in cause it was a trade. Was very happy with note 7 then recall. Had to hand it back in. Now they said refund or another phone. I wanted my note 5 back along with what I had left to pay on it. Nope couldn't do that. Had to settle with 7edge and to pay for it. Much higher than what I had left. I was put into a phone I was not really happy with. Not settling for a really cheap phone. Because what I had before was a really good phone and I had paid a lot on it already. So I was really hoping for at least a discount. I didn't want the extra gifts. They can have those back. I would have rather them reset my payment to what I had owed before all this and have my note 5 back. That is how this should have happened. I just sent my note 5 back two days before we found out about the recall. GRRRRRRR. Well you live and you learn. Such is life. Sometimes we lose out.They don't owe free phones to us.
    Yeah it was frustrating. From what I gathered, everyone's situation concerning the recall went differently. People had all sorts of issues & crazy experiences trying to get everything sorted out with their upgrades, credits, refunds, etc. So that's why I had a bone to pick, because my situation wasn't handled correctly. I did end up with the S7 Edge, but there was a lot more to it then that. I wasn't expecting to get anything free, I was just hoping they would at least offer some sort of early trade in promo for the S8 or something.

    But either way it's fine now. My situation is being taken care of.
    03-31-2017 08:14 AM
  17. ol_jackburton's Avatar
    What happens when you try to buy a phone on DPP?
    It only gives me the full retail option
    03-31-2017 08:27 AM
  18. ol_jackburton's Avatar
    That's just a system error. It doesn't stop you from being able to upgrade unless you're talking about a 2 yr contract which they don't do anymore, but your line expiration means nothing since you are month to month.
    When I try to purchase the phone it only gives me the full retail option, not a device payment option. I was trying to get the device payment to qualify for the Best Buy $100 cheaper option.
    03-31-2017 08:29 AM
  19. Law2138's Avatar
    It's cute that you think N7 owners care about your opinion. And I'm getting exactly what I want from them now, so you can continue laughing.
    I recall there were "some" Note 7 owners on these very boards that were very vocal about double and triple dipping the bonuses with new device purchases. They received all sorts of accessories, VR Headsets, 256GB cards, Gear Fit 2s, on the initial purchase, and then were allowed to keep them after returning the Note 7.
    And then, they got "FORCED" into the S7 Edge and still got those bonuses. On top of that, whatever credits Samsung and the carrier threw back at them. Some people were able to work out specific deals on their accounts and such amidst all the heartache of having to return the device.

    The deal is that it seems Samsung, and eventually carriers were very accommodating. Note 7 owners were inconvenienced no doubt. But there are others that would have everyone else believe they suffered some type of emotional distress or traumatizing event (burn victims and actual fire related incidents excluded).

    That is why I said "some Note 7 owners", not all. Who knows if Samsung or carriers will offer discounts on the S8 or Note 8. But to sound off when a new phone is launched, and acting entitled like compensation was never provided, it makes me laugh. If its you, that's fine. If its not you, that's fine too. No big deal.
    03-31-2017 09:11 AM
  20. jimd1050's Avatar
    The part I'm dissapointed in over this entire thing is this. I was affected by the note 7. I had the note 5 and was more than halfway paid off. Upgraded to note 7. Had to send note 5 in cause it was a trade. Was very happy with note 7 then recall. Had to hand it back in. Now they said refund or another phone. I wanted my note 5 back along with what I had left to pay on it. Nope couldn't do that. Had to settle with 7edge and to pay for it. Much higher than what I had left. I was put into a phone I was not really happy with. Not settling for a really cheap phone. Because what I had before was a really good phone and I had paid a lot on it already. So I was really hoping for at least a discount. I didn't want the extra gifts. They can have those back. I would have rather them reset my payment to what I had owed before all this and have my note 5 back. That is how this should have happened. I just sent my note 5 back two days before we found out about the recall. GRRRRRRR. Well you live and you learn. Such is life. Sometimes we lose out.They don't owe free phones to us.
    And THAT, alt075, is why I refused to Trade In my Note 5 - I still have it today, it's in a Box and it saved my arse twice during the Note 7 crisis, once when I had to send back the "Original" and then again when I sent back the "Replacement" - I finally bought a Galaxy S7 Active outright because I couldn't get used to the "edges" of the S7 Edge! That's what I'm using now while I WAIT for Samsung to figure out when they're going to get the Note 8 to us???
    alt075 likes this.
    03-31-2017 02:03 PM
  21. alt075's Avatar
    And THAT, alt075, is why I refused to Trade In my Note 5 - I still have it today, it's in a Box and it saved my arse twice during the Note 7 crisis, once when I had to send back the "Original" and then again when I sent back the "Replacement" - I finally bought a Galaxy S7 Active outright because I couldn't get used to the "edges" of the S7 Edge! That's what I'm using now while I WAIT for Samsung to figure out when they're going to get the Note 8 to us???
    Yes I learned the hard way. lol. I liked the note 5 too. I really miss that phone. I asked if they had any more note 5 phones. They were sold out. I'm not going to be doing these trade in any more. I'll pay the phone then get a different one. Tired of throwing money away.
    jimd1050 likes this.
    03-31-2017 03:30 PM
  22. anon(9780053)'s Avatar
    be happy not with att............wont let me pay off balance now and have to wait until they are released.i dont get it. not allowing me to pay off and wait
    03-31-2017 05:06 PM
  23. Ry's Avatar
    be happy not with att............wont let me pay off balance now and have to wait until they are released.i dont get it. not allowing me to pay off and wait
    Can you not do this?

    https://www.att.com/esupport/article...less/KM1011851
    jimd1050 likes this.
    03-31-2017 08:30 PM
  24. jimd1050's Avatar
    That's right! That's what I did with the remainder on my Note 5 with AT&T and kept it, then I purchased the Note 7 outright... ugh, what a waste that was - at least I got it back ($$$) and used it on the S7 Active! Like "Ry" says, they should let you pay off that balance, no matter what!!!
    03-31-2017 11:35 PM
  25. ZayMoney's Avatar
    Verizon is telling me that I have to pay off my S7 Edge IN FULL if I want to get the S8. That is total BS considering that we were forced into these phones. Samsung or Verizon better figure something out quick. I'm not paying $600+ to upgrade. It would be cheaper to cancel my service & go elsewhere.
    You weren't forced to get the S7. You were forced to return the note 7 though. You could have we talked down to the phone you had prior to the note 7 but you decided to get the S7
    03-31-2017 11:43 PM
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