T-Mobile Pre-Order Question and Comment Thread

[cert15z]

I just went to Best Buy with my wife to check out the S8+. On the way up there, she was making fun of me for drive to see a phone that is not out yet. Once she seen it, it was love at first sight. As soon as we got home, she had me pre-order her one.

 

[EMGSM]

I'm not positive but I believe it's 14 days. I know when I get my S8+ I have 14 days to turn in my S7 Edge or I get billed for the remainder of the balance so 14 days seem logical. I'd just phone T-Mobile though to verify, that way you know for a fact.

If you order online do you have to ship it back or can you make an in-store return?

 

[jamezr]

They cannot do it in store for some reason, but they can on Twitter

I was able to call and add a new line on JoD. I think it depends on the csr you talk to tbh....

 

[maverick96]

If you order online do you have to ship it back or can you make an in-store return?

Interested in this as well? Can you return or even exchange in-store if purchased online?

 

[Mike-Mike]

So i was able to pre-order with JoD via Twitter, but they messed it up and put it for the S8 and not the S8+.

So now they have to cancel that one and I have to wait "up to 48 hours" before it clears the system and I can order the correct one

 

[amyf27]

Hmm. See in my case I did order the S8 a couple days ago but decided to switch to the S8 Plus today. They managed to cancel that order but are having system issues so I'm still waiting for that to resolve. I'm getting the S8 Plus Black. Whenever their system fixes. They're working on some escalated fix they said its their system

 

[anon(782252)]

Hmm. See in my case I did order the S8 a couple days ago but decided to switch to the S8 Plus today. They managed to cancel that order but are having system issues so I'm still waiting for that to resolve. I'm getting the S8 Plus Black. Whenever their system fixes. They're working on some escalated fix they said its their system

It's honestly amazing how many system issues they seem to have.

 

[Ca_lvn]

I'm shopping for a new carrier and T-Mobile is $100 month for 1 unlimited plan that's just too much !

 

[anon(782252)]

I'm shopping for a new carrier and T-Mobile is $100 month for 1 unlimited plan that's just too much !

It's 2 lines for $100

 

[Ca_lvn]

It's 2 lines for $100

The $100 month included the phone but that's still just too much ,other carriers beat that

 

[Arsenio Martins]

The reception has gotten so much better in the last few years for me. I finally ported everyone over. With black Friday free iPhones, the free lines promo etc I'm at 8 lines for around $275-330 a month. Can't beat it and it's unlimited.

 

[bhatech]

If you order online do you have to ship it back or can you make an in-store return?

Interested in this as well? Can you return or even exchange in-store if purchased online?

You will need to ship it back for returns or exchanges for online orders. You can only return or exchange in store if you bought it in store. Stupid but that's the way it is till now.

 

[maverick96]

You will need to ship it back for returns or exchanges for online orders. You can only return or exchange in store if you bought it in store. Stupid but that's the way it is till now.

Thanks for the response. Hopefully they change that one day

 

[prissysox]

I'm shopping for a new carrier and T-Mobile is $100 month for 1 unlimited plan that's just too much !

One line is $75/mo ot $70 with autopay

 

[Mike-Mike]

Hmm. See in my case I did order the S8 a couple days ago but decided to switch to the S8 Plus today. They managed to cancel that order but are having system issues so I'm still waiting for that to resolve. I'm getting the S8 Plus Black. Whenever their system fixes. They're working on some escalated fix they said its their system

How long has it been since you canceled?

 

[mikef91]

If you order online do you have to ship it back or can you make an in-store return?

You have to ship it back. You'll need to call them and they will issue a UPS return label. Just make sure you document everything and get a receipt when dropping off at UPS. They screwed up my Gear S3 return and we're still charging me long after they received the return. Luckily I had the receipt from UPS and they quickly refunded me.

 

[CCNasty]

If you order online do you have to ship it back or can you make an in-store return?

I had a S7E that I wanted to return, they told me my only option was to drop it at UPS within 20 days

 

[madkoda12]

I had a S7E that I wanted to return, they told me my only option was to drop it at UPS within 20 days

when the hole note 7 debacle happened they let you take the Note 7 into a store to return it. Even if you bought it online. I'm not sure if they changed it for every phone or just for that occurrence though.

 

[amyf27]

I'm shopping for a new carrier and T-Mobile is $100 month for 1 unlimited plan that's just too much !

Where are you seeing that amount??

 

[fjd726]

Is anyone ordering the Verizon variant of the S8 and using it on T-Mobile? I'm assuming it would work and also cheaper on the Samsung site.