05-04-2017 02:14 PM
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  1. ktr04's Avatar
    When you put in a sim card for the first time, the phone does a factory wipe and installs the carrier settings. This only happens on the first time. Also, the phone locks to the carrier as well after inserting the sim for the first time.
    04-17-2017 11:48 PM
  2. gmtom1's Avatar
    So I pre-ordered from Samsung on day 1 so I could also get the $99 bonus bundle and ordered the DeX dock in the same order. Just got an email that the DeX dock is backordered, but it doesn't mention anything about the phone or preorder bonus items. I checked the order status site and it still says pre-ordered. I hope they don't delay shipping my S8 & preorder bonus just because the DeX dock on the same order is backordered. I'm going to call them tomorrow to find out for sure, but if it's delayed, I'm cancelling my Samsung order, since I also have an S8+ coming from TMo directly.
    04-17-2017 11:50 PM
  3. aokusman1's Avatar
    When you put in a sim card for the first time, the phone does a factory wipe and installs the carrier settings. This only happens on the first time. Also, the phone locks to the carrier as well after inserting the sim for the first time.
    Never happened to me before.
    04-17-2017 11:50 PM
  4. ktr04's Avatar
    Never happened to me before.
    I think it started with the s7...thats for devices in Canada though, I don't know what it's like for other countries.
    blaine07 likes this.
    04-17-2017 11:52 PM
  5. gmtom1's Avatar
    On top of my DeX dock being backordered, I just realized that Samsung in two holds on my cc for my order, so they're tying up an extra $1k of my credit limit.
    04-18-2017 12:02 AM
  6. Blues Fan's Avatar
    On top of my DeX dock being backordered, I just realized that Samsung in two holds on my cc for my order, so they're tying up an extra $1k of my credit limit.
    Mine has a hold too! IF they don't ship tomorrow we should demand free overnight shipping when calling to complain about it since I pre ordered the first day of pre orders there is no excuse why I can't get my phone by the ADVERTISED time.

    While Tmobile has a nightmare return process and a $25 service fee to add, it is far more easier to order and track your order with them. If mine doesn't ship tomorrow they're getting an ear full and I will ask for overnight shipping or cancel my order because I could just walk in tmobile or order from them and get overnight.
    04-18-2017 12:07 AM
  7. Blues Fan's Avatar
    samsung just replied on twitter to me about it. Lets see where this goes.
    blaine07 likes this.
    04-18-2017 12:11 AM
  8. blaine07's Avatar
    samsung just replied on twitter to me about it. Lets see where this goes.
    Keep us posted

    I just need to know when about I need to finagle being off work so someone is around to sign for it. 🤦🏼*♂️
    04-18-2017 12:13 AM
  9. flyingkytez's Avatar
    Is it shipping on the 21st or before?
    04-18-2017 12:21 AM
  10. Blues Fan's Avatar
    Is it shipping on the 21st or before?
    Supposed to be by the 20th get it but a couple mentions say shipping the 20th or 21st. Like I said that is false advertising. I won't do business with them anymore and only through my provider then. I've had problems with Samsung in the past over a simple replaecment item.
    04-18-2017 12:23 AM
  11. Blues Fan's Avatar
    Another thread on reddit just popped up about this with complaints as well.
    04-18-2017 12:32 AM
  12. blaine07's Avatar
    Another thread on reddit just popped up about this with complaints as well.
    Link?
    04-18-2017 12:35 AM
  13. Blues Fan's Avatar
    04-18-2017 12:38 AM
  14. Blues Fan's Avatar
    Got a reply back on twitter and they say contact their E commerce dept.
    04-18-2017 12:39 AM
  15. Nubwy's Avatar
    Got a reply back on twitter and they say contact their E commerce dept.
    They'll just say that they haven't shipped yet and you'll get a notification that it's shipped the 21st or 20th. In short, if you don't have a tracking number by tonight on the 18th, you ain't getting it by the 20th. I doubt most people get their phones on the date they promised. But hey, we are being unreasonable.
    04-18-2017 03:32 AM
  16. blaine07's Avatar
    I had a fedex tracking number assigned to me last night but doesn't show up in tracking Manager and can't find any info for it anywhere... yet 🤦🏼*♂️ TrackPIN sent me a email
    04-18-2017 03:36 AM
  17. jma78b's Avatar
    I'm looking at last year's order. I pre ordered the 25th February. Had no emails at except the confirmation email. Then on the 7th March got a shipping email and it was delivered on the 8th March. So I guess going by that I might get an email tomorrow with tracking details. Last year it wasn't even 2 weeks from ordering to receiving lol!
    04-18-2017 05:09 AM
  18. wricu01's Avatar
    Hope your right that's all I got too was a confirmation email
    04-18-2017 05:25 AM
  19. cert15z's Avatar
    I think we will all see tracking numbers​ in the morning.
    I guess I was wrong. It will be another day of waiting.
    04-18-2017 05:51 AM
  20. Blues Fan's Avatar
    Still nothing on my end. Looks like no phone thur and possibly this week. My order must have been lost or something. I'm calling later to see what is going on and much cancel and go up to tmovile and place my order unless they expedite it and give me overnight. This is inexcusable. I ordered on the 30th.
    04-18-2017 05:52 AM
  21. cert15z's Avatar
    The phone would have to ship tonight to make it by the 20th.
    04-18-2017 05:58 AM
  22. ol_jackburton's Avatar
    As long as it ships today, it can get here by the 20th. I have already listed my VR on Ebay so i do need the package this week lol.
    04-18-2017 06:00 AM
  23. the_munc_e's Avatar
    Samsung is using 2 day shipping so you won't get it in one day.
    I've gotten things in less than one day using two day shipping
    ol_jackburton likes this.
    04-18-2017 06:17 AM
  24. miketko's Avatar
    I've gotten things in less than one day using two day shipping
    Samsung putting faith in FedEx 🤣
    04-18-2017 06:23 AM
  25. the_munc_e's Avatar
    Samsung putting faith in FedEx 🤣
    Yeah it definitely wasn't through FedEx. I can't stand them.

    Btw they delivered my Samsung speaker to another house. Because the guy there just told the FedEx guy he knew me and my dad (they work together) and the FedEx guy didn't want to leave the package on his truck all weekend.

    Like. Wtf?
    04-18-2017 06:26 AM
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