05-04-2017 02:14 PM
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  1. DaveInFL's Avatar
    I feel bad for those that are still waiting on news and confirmation I didn't think I'd get mine shipped out until late last night. It's on a truck for delivery so should get it today

    Hang in there...
    04-20-2017 08:32 AM
  2. the_munc_e's Avatar
    I feel bad for those that are still waiting on news and confirmation I didn't think I'd get mine shipped out until late last night. It's on a truck for delivery so should get it today

    Hang in there...
    That's not really the aggravating part. I have stuff to do and need to know where I need to be to sign.

    Once again, that's why I hate FedEx. They aren't accurate at all.
    Denelor likes this.
    04-20-2017 08:41 AM
  3. jusmisdit's Avatar
    Looks like several of you got the vr but has anyone who ordered it received the $99 bundle?
    04-20-2017 08:43 AM
  4. Rumline's Avatar
    In my experience FedEx is better than UPS. Are they perfect? No. In this case I'd put at last as much blame for this SNAFU on Digital River as on FedEx.

    Judging by the lack of in-advance label creation, I bet they showed up with several semis of packages and said "here y'all go!!" Then FedEx did their best to digest that elephant. Just my uneducated guess.
    kingofswing51 and jdfry15 like this.
    04-20-2017 08:49 AM
  5. icwhatudidthere's Avatar
    Nothing yet here from Fedex Delivery Manager or reference number search.

    What is Samsung's return policy and how hard do they make your life to process them?
    04-20-2017 09:20 AM
  6. aokusman1's Avatar
    Looks like several of you got the vr but has anyone who ordered it received the $99 bundle?
    My shipping email from Samsung indicates it includes the gear vr immersive experience.
    04-20-2017 09:29 AM
  7. Denelor's Avatar
    My shipping email from Samsung indicates it includes the gear vr immersive experience.
    Mine as well, though my whole shipment has been sitting at Label Created since yesterday.

    Hopefully it's a Fedex issue tracking issue which I've had in the past, but I doubt it.
    04-20-2017 09:31 AM
  8. airkorea08's Avatar
    My shipping email from Samsung indicates it includes the gear vr immersive experience.
    I wish I had an email or any sort of notification of what the hell is going on with my phone. We are on D-Day and I am completely in the dark and that is quite frustrating.
    jusmisdit and the_munc_e like this.
    04-20-2017 09:40 AM
  9. cert15z's Avatar
    I wish I had an email or any sort of notification of what the hell is going on with my phone. We are on D-Day and I am completely in the dark and that is quite frustrating.
    The same here. I haven't heard anything. Everytime I called yesterday, I was told I would have my phone today but I still haven't heard anything.
    04-20-2017 09:46 AM
  10. ScottsoNJ's Avatar
    Nothing yet here from Fedex Delivery Manager or reference number search.

    What is Samsung's return policy and how hard do they make your life to process them?
    I would just refuse delivery which is what I am going to do if the phone doesn't get delivered today !!!
    04-20-2017 09:50 AM
  11. banzaiwolfe's Avatar
    In my experience FedEx is better than UPS. Are they perfect? No. In this case I'd put at last as much blame for this SNAFU on Digital River as on FedEx.

    Judging by the lack of in-advance label creation, I bet they showed up with several semis of packages and said "here y'all go!!" Then FedEx did their best to digest that elephant. Just my uneducated guess.
    While I have had bad luck recently with FedEx, I have no doubt Samsung/Digital River screwed this up considering Digital River's past track record.
    04-20-2017 09:53 AM
  12. ScottsoNJ's Avatar
    I have 2 packages with label created sitting in Indiana at Brightpoint North America. I only ordered 1 phone so I'm confused. 1 package is 2lbs ( I guess phone) that's supossed to be delivered today and 1 package is 7lbs which is what???? the imersive package and another phone ???. that is supossed to be delivered tomorrow. I'm so confused
    04-20-2017 10:00 AM
  13. airkorea08's Avatar
    I have 2 packages with label created sitting in Indiana at Brightpoint North America. I only ordered 1 phone so I'm confused. 1 package is 2lbs ( I guess phone) that's supossed to be delivered today and 1 package is 7lbs which is what???? the imersive package and another phone ???. that is supossed to be delivered tomorrow. I'm so confused
    maybe they are like fugggg we messed up, so you are gonna get two phones! :wishful thinking:
    ScottsoNJ likes this.
    04-20-2017 10:04 AM
  14. CycleNC's Avatar
    I'm in the boat as you. FedEx shows a label created, but there is no indication of the package even being picked up. At this point, I don't know if it makes to work from home this afternoon or tomorrow to be able to sign for the package.
    04-20-2017 10:05 AM
  15. banzaiwolfe's Avatar
    I have 2 packages with label created sitting in Indiana at Brightpoint North America. I only ordered 1 phone so I'm confused. 1 package is 2lbs ( I guess phone) that's supossed to be delivered today and 1 package is 7lbs which is what???? the imersive package and another phone ???. that is supossed to be delivered tomorrow. I'm so confused
    Same for me. One was created last night and shows 4/20 (not happening since it was never picked up) with Standard Overnight, and the second was added this morning for 4/21 with Priority Overnight.
    04-20-2017 10:06 AM
  16. trucksmoveamerica#AC's Avatar
    Nothing yet here from Fedex Delivery Manager or reference number search.

    What is Samsung's return policy and how hard do they make your life to process them?
    Well if you go by the note 7 returns Samsung was among the ones that people had difficulties in returning. Samsung also had difficulties in shipping the note 7 and looks like the trend is continuing with the S8 series shipping, so would expect it to continue with the return process.
    dogeh21 likes this.
    04-20-2017 10:25 AM
  17. Rumline's Avatar
    Same for me. One was created last night and shows 4/20 (not happening since it was never picked up) with Standard Overnight, and the second was added this morning for 4/21 with Priority Overnight.
    It is possible that the tracking number entered their system after the package was already en route. I've had packages (especially overnight packages) in the past go straight from "label created" to "delivered". Really ticks me off because usually when I'm getting an overnight package I want/need it right away and not being able to see any movement online is very frustrating.

    That said, maybe FedEx actually doesn't have the box yet and we won't be getting these until tomorrow. If it shows up today, I'm not expecting it until 6-8pm.
    04-20-2017 10:35 AM
  18. Denelor's Avatar
    It is possible that the tracking number entered their system after the package was already en route. I've had packages (especially overnight packages) in the past go straight from "label created" to "delivered".
    I've seen this happen a fair amount with Fedex Overnight. Not counting on it here, but it's happened to me in the past.
    04-20-2017 10:37 AM
  19. jma78b's Avatar
    Samsung UK have just sent me an email. Originally my phone was supposedly shipped on Tuesday but with no email from them and no update on the website didn't know what was going on. Today Thursday 20th I thought I would have my phone as I had ordered it on 30th March. They sent me an email this morning saying it had been shipped and I had a tracking number. However the tracking number was telling me nothing about where my phone was. It is now 4.30pm in the UK and have just received an email from Samsung saying "Thank you for your order...... We are pleased to confirm your order in being processed and with an expected delivery date of 21/4/2017. Due to the popularity of the Samsung Galaxy S8 Range, we are experiencing high call volumes and delays in response times. Please accept our apologies that if your tracking link is not updating. We are working to resolve this issue, please check your tracking link again later today." (Those are their exact words)

    I click on the link - it takes me to the usual page where it just says my order is shipped (this morning I at least had a proper tracking link!) No tracking, completely different order number and basically back to where I was on Tuesday! So I'm hopefully getting my phone tomorrow but still can't check where it is or where its been, if anywhere! What a palava!
    04-20-2017 10:45 AM
  20. banzaiwolfe's Avatar
    It is possible that the tracking number entered their system after the package was already en route. I've had packages (especially overnight packages) in the past go straight from "label created" to "delivered". Really ticks me off because usually when I'm getting an overnight package I want/need it right away and not being able to see any movement online is very frustrating.

    That said, maybe FedEx actually doesn't have the box yet and we won't be getting these until tomorrow. If it shows up today, I'm not expecting it until 6-8pm.
    Well either way, I won't get it until tomorrow. I couldn't have someone stay at my house without a more concrete tracking result. That's okay though, I should still have it for the weekend.
    04-20-2017 10:50 AM
  21. xstation's Avatar
    I'm one of those that have 2 labels. 1 was created last night around 730pm with no movement, the second one was created at 7am this morning. I just received a text and a phone call from fedex that the package will be delivered tomorrow. It was picked up at 11am.

    Also received an email from samsung that it's been shipped and website shows shipped as well.
    04-20-2017 10:52 AM
  22. Blues Fan's Avatar
    Sitting on the truck to be delivered. My guess is between 12-4pm as that is when I usually see Fedex in my sub division. Lots of construction going on around me and all sorts of noises. Each time I hear a thump or truck I'm thinking it's fedex.
    04-20-2017 11:05 AM
  23. aokusman1's Avatar
    Sitting on the truck to be delivered. My guess is between 12-4pm as that is when I usually see Fedex in my sub division. Lots of construction going on around me and all sorts of noises. Each time I hear a thump or truck I'm thinking it's fedex.
    My fedex guy has no patience. Two knocks and he is gone. I have to stay downstairs all day.
    04-20-2017 11:06 AM
  24. mdyer101's Avatar
    Samsung told me I would have my phone today and they were upgrading me to overnight shipping. They lied. Won't be here until tomorrow. Very disappointed
    04-20-2017 11:09 AM
  25. lawyerkid09's Avatar
    I stayed up till 1 with no notifications last night. When I woke up at 7:30 they had sent me an email with tracking info at 5:30 am. Says the label was created at 9:30 last night but not picked up. Samsung customer service yesterday promised I'd have the phone today. I worked from home so I could catch FedEx. With FedEx not saying they've received it, I'm doubtful I will receive today. I ordered on March 30 too, which doubly makes me angry that other people already have them.
    04-20-2017 11:09 AM
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