05-04-2017 02:14 PM
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  1. Supreven's Avatar
    I'm trying to look up my order on the fedex website. I ordered my phone in Canada and only received a 5 digit "order number" in my confirmation email, is this the one I use to search on FedEx by adding a -01 to the reference number search?

    Tried that and it says they aren't able to retrieve my tracking results. Had called samsung yesterday and all they said was that my phone was scheduled to arrive this morning at the latest, looks like that isn't happening.
    dogeh21 likes this.
    04-20-2017 03:51 PM
  2. Rumline's Avatar
    With Samsung.com, I can see the PREORDER status, but if I click on the link that says "Can't find your order? Please click here >" I'm told I don't have any orders. I don't have any FedEx activity and the pending charges on my debit card disappeared this morning, likely they expired since it has been a week and they haven't taken the money. They haven't acknowledged my order is being processed or if it has shipped [snip]
    Has anyone had zero activity on the Samsung website but received their packages yet?
    I was in the same boat as you up until late last night. Don't worry, especially if you've called in and authenticated / given your order number. They have your order; it will show up sooner or later. Once it does show up definitely press them for the $50 gift card though.
    04-20-2017 03:58 PM
  3. cert15z's Avatar
    Finally got my tracking number about 11am. Order will not be here until tomorrow.
    Attached Thumbnails Anyone order from Samsung directly?-12456.jpg  
    04-20-2017 04:10 PM
  4. Highrisedrifter's Avatar
    Oh it's on!

    Sorry for the terrible blanket but it's so warm and soft. ><

    Anyone order from Samsung directly?-file-20-04-2017-14-21-46.jpg
    04-20-2017 04:24 PM
  5. CrzAsian01's Avatar
    Oddly enough i called samsung and the guys who looked up my order still promised it would be here today..
    here's the thing... once a label is made it is in the system... so it was odd he can promise something like that when i specifically told him that i have FedEx Delivery Manager set up as well and it showed nothing.

    He told me to call back... if and when i get my tracking and that they would compensate me then.
    So, here i am on hold still for someone to answer my call.

    I'm a bit disappointed this order was promised to be delivered before anyone else got their phone... and here i find out all other carriers shipped theirs out early, Someone on FB says they got theirs a week or so ago and T-mobile couple of days ago and whatnot. GRR

    After i got off the call, i miraculously got an update from my FedEx Delivery manager saying there was a package shipped at 3:11pm their local time today!!! and it won't be delivered until tomorrow.
    That is one poor planning.


    and still no email from Samsung at all about the tracking or anything else.

    I'm glad that they did at least keep their promise to some of you... at least they didn't 100% fail at meeting their promise.
    04-20-2017 04:24 PM
  6. Almeuit's Avatar
    Oh it's on!

    Sorry for the terrible blanket but it's so so warm and soft. ><

    Attachment 257405
    Dang that is a nice looking set :P.
    04-20-2017 04:24 PM
  7. jusmisdit's Avatar
    FINALLY, 2 packages showing on fedex tracking both only 5lbs each so somethings off because others have been reporting 7lbs. Still haven't received any contact from Samsung or fedex and you be sure I'm going to be all over them for my $50 credit
    04-20-2017 04:26 PM
  8. aokusman1's Avatar
    Where is all the oculos goodies that's supposed to be in the gear vr
    04-20-2017 04:29 PM
  9. Blues Fan's Avatar
    I was definitely joking. There have been a few day 1 orders that have received their phones, or will shortly, IIRC.

    There doesn't seem to be any rhyme or reason behind whose order gets filled when. I would love to know how their system works or is supposed to work.
    I ordered day 1 and got it today!
    04-20-2017 04:31 PM
  10. Highrisedrifter's Avatar
    Where is all the oculos goodies that's supposed to be in the gear vr
    If you look at the little white card in my picture a few posts above, on the flipside is a code that you can enter to get those aforementioned goodies.
    04-20-2017 04:43 PM
  11. icwhatudidthere's Avatar
    FINALLY, 2 packages showing on fedex tracking both only 5lbs each so somethings off because others have been reporting 7lbs. Still haven't received any contact from Samsung or fedex and you be sure I'm going to be all over them for my $50 credit
    I've got 1 5lbs package inbound. Ordered the $99 package. Dimensions are 19x5x10in.
    04-20-2017 04:44 PM
  12. jusmisdit's Avatar
    I've got 1 5lbs package inbound. Ordered the $99 package. Dimensions are 19x5x10in.
    Both of mine have same dimensions I also ordered the $99 bundle for both phones think we might be getting just the vr and have to wait some more for the rest, guess I'll know by 10:30 tomorrow
    04-20-2017 04:53 PM
  13. bhatech's Avatar
    Grr missed delivery.. Hopefully I can pick up from FedEx today evening if not only tomorrow ☹️
    04-20-2017 04:56 PM
  14. EMGSM's Avatar
    Grr missed delivery.. Hopefully I can pick up from FedEx today evening if not only tomorrow ☹️
    Oh no! Hope you can get it.
    bhatech likes this.
    04-20-2017 05:06 PM
  15. ScottsoNJ's Avatar
    This would almost be funny if it wasn't so sad. My phone (2lbs ) still hasn't been picked up. They made a label for the extra free stuff and $99.00 extras (5lbs) Canceled the 2nd label and another label made an hour ago for 5lbs has been picked up and to be delivered by 10am tomorrow morning. So they are sending me the $99.00 package and no phone yet. I kid you not. How did Samsung get to be this big with such shoddy service ??????
    04-20-2017 05:06 PM
  16. dcmarch's Avatar
    Mine comes tomorrow not happy with samsung they clearly stated by the 20th. Package shows 7 pounds hope it has the whole bundle since they lied about delivery date who knows.
    04-20-2017 05:06 PM
  17. Almeuit's Avatar
    Grr missed delivery.. Hopefully I can pick up from FedEx today evening if not only tomorrow ☹️
    This makes me sad .
    bhatech likes this.
    04-20-2017 05:09 PM
  18. bhatech's Avatar
    This makes me sad .
    Oh no! Hope you can get it.
    Just got to home and got the door tag. Says can pick up from FedEx after 6 and they are open till 7. All good 😁
    anon(10212886) and EMGSM like this.
    04-20-2017 05:20 PM
  19. Nubwy's Avatar
    Finally got my phone a couple hours ago. Easily the best device I've ever owned. This display...ermahgerd!
    bhatech and jma78b like this.
    04-20-2017 05:22 PM
  20. Almeuit's Avatar
    Just got to home and got the door tag. Says can pick up from FedEx after 6 and they are open till 7. All good
    Go get it ! .
    bhatech and EMGSM like this.
    04-20-2017 05:24 PM
  21. cert15z's Avatar
    Grr missed delivery.. Hopefully I can pick up from FedEx today evening if not only tomorrow ☹️
    I hope you can get tonight.😢
    bhatech likes this.
    04-20-2017 05:26 PM
  22. ScottsoNJ's Avatar
    So the big box was picked up at 5:05 pm and my phone was picked up at 5:51 pm. 2 different boxes both supposed be delivered by 10:30 am TOMORROW. So clearly not getting anything "extra" for compensation for not having the phone today.Anyone order from Samsung directly?-20170420_182138.jpg
    04-20-2017 05:28 PM
  23. madmax1105's Avatar
    Finally, got shipping information and delivery scheduled by 10:30am tomorrow, got an apology email from Samsung with the $50 coupon.
    Had ordered on 14th with the full immersive $99 bundle.

    Any suggestions for a good buy for the $50 eCoupon that can be used only on the samsung.com site and expires May 31.
    04-20-2017 06:13 PM
  24. Rumline's Avatar
    So clearly not getting anything "extra" for compensation for not having the phone today.
    Once I receive my phone tomorrow, I'm going to call them up and demand the same $50 gift card that others got. We'll see how that goes, but maybe you could try that too?
    ScottsoNJ likes this.
    04-20-2017 06:14 PM
  25. sandyj125's Avatar
    got my phone and the bundle (gear vr and headphones and sd card) at 4 pm. been spending the last 3 1/2 hrs playing with it all and loading the Oculus content. LOVE the phone! So happy to finally get it! We had company over and I couldnt stop looking out the window watching for Fed Ex truck! they were supposed to leave earlier but wanted to stay and wait until I got my phone so they could see it!
    04-20-2017 06:29 PM
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