05-04-2017 02:14 PM
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  1. dogeh21's Avatar
    I was just curious, anyone else had as much trouble as I did when pre-ordering your phone? I pre-ordered on March 29th. Never received any email or information in general. Yet I was charged on the 30th. Nothing to show for it, still waiting for my tracking information, even though the release was on the 21st of April. Every time I called, they kept telling me I would get tracking information within the day. Numerous days I was told this. I Never did. Last time I checked, you aren't supposed to charge before the product was shipped. I am just amazed how much they botched this up. Sorry for the rant lol. I am just intrigued if anyone else experienced what I went through. I'm in Canada by the way.
    04-22-2017 11:22 PM
  2. miketko's Avatar
    I was just curious, anyone else had as much trouble as I did when pre-ordering your phone? I pre-ordered on March 29th. Never received any email or information in general. Yet I was charged on the 30th. Nothing to show for it, still waiting for my tracking information, even though the release was on the 21st of April. Every time I called, they kept telling me I would get tracking information within the day. Numerous days I was told this. I Never did. Last time I checked, you aren't supposed to charge before the product was shipped. I am just amazed how much they botched this up. Sorry for the rant lol. I am just intrigued if anyone else experienced what I went through. I'm in Canada by the way.
    Hey. So I had the exact same experience. Ordered April 2 never received one email or tracking yet the device arrived at my house on the 18th
    04-23-2017 03:00 AM
  3. CBmanJWS's Avatar
    That doesn't make sense. I mean this isn't the iPhone 7. I also doubt they will run out of stock like Apple does. One good thing about Samsung is generally they produce enough devices to go around. I sometimes think Apple does that on purpose.
    Gee...Ya Think?!:P
    04-23-2017 08:19 AM
  4. dogeh21's Avatar
    Hey. So I had the exact same experience. Ordered April 2 never received one email or tracking yet the device arrived at my house on the 18th
    Hm, well at least you received your device.. I am still waiting. Every time I call, they tell me a new story.
    04-23-2017 08:38 AM
  5. EMGSM's Avatar
    Hey. So I had the exact same experience. Ordered April 2 never received one email or tracking yet the device arrived at my house on the 18th
    This comes to no surprise for me anymore as it has happened to me 3 times before.
    04-23-2017 09:05 AM
  6. dogeh21's Avatar
    This comes to no surprise for me anymore as it has happened to me 3 times before.
    Well at least in both of your cases, it was positive and you have something to show for it. Thank goodness there is some positive outcome in this scenario lol.
    04-23-2017 09:25 AM
  7. EMGSM's Avatar
    Well at least in both of your cases, it was positive and you have something to show for it. Thank goodness there is some positive outcome in this scenario lol.
    So true.
    04-23-2017 09:48 AM
  8. Jaycemiskel's Avatar
    Damn. If I had known that....
    Yeah, that's why I didn't go with them. It was a huge mess for the Note 7, and even worse during the return period. Since this one went better though, I'll consider going with them next time though.
    If I remember right they were lots of week later.
    That's what I'm remembering too.
    04-23-2017 10:52 AM
  9. dogeh21's Avatar
    Yeah, that's why I didn't go with them. It was a huge mess for the Note 7, and even worse during the return period. Since this one went better though, I'll consider going with them next time though.

    That's what I'm remembering too.
    Well for me its the last time. From what I have been reading, the US customer service is a little better than the Canadian one. Like I was charged on March 30th, a day after I ordered... Weeks before anyone intended to ship my order. I still have zero information except for my order number and that my money was taken. I am just glad no one else seems to be experiencing what I am going through with them.
    04-23-2017 11:00 AM
  10. Jaycemiskel's Avatar
    Well for me its the last time. From what I have been reading, the US customer service is a little better than the Canadian one. Like I was charged on March 30th, a day after I ordered... Weeks before anyone intended to ship my order. I still have zero information except for my order number and that my money was taken. I am just glad no one else seems to be experiencing what I am going through with them.
    Hate that for you. Hopefully you get some compensation. But what you're describing is more of the norm from last year. They're improving. I missed out on the 99 dollar bundle going with Best Buy but I did get a hundred off. I guess every place has its pros and cons.
    04-23-2017 11:24 AM
  11. dogeh21's Avatar
    Hate that for you. Hopefully you get some compensation. But what you're describing is more of the norm from last year. They're improving. I missed out on the 99 dollar bundle going with Best Buy but I did get a hundred off. I guess every place has its pros and cons.
    I doubt I will get any compensation the way they are acting. I wasn't aware of the events that took place last year. That's probably why I was in the dark. I have no previous history to go on. I suppose its a learning experience. Nice to see you at least got compensated for your trouble. I give them one more week before I decide to cancel it and just go buy it from someone else.
    04-23-2017 12:23 PM
  12. the_munc_e's Avatar
    Well for me its the last time. From what I have been reading, the US customer service is a little better than the Canadian one. Like I was charged on March 30th, a day after I ordered... Weeks before anyone intended to ship my order. I still have zero information except for my order number and that my money was taken. I am just glad no one else seems to be experiencing what I am going through with them.
    Not on this forum anyway.

    Anyone finance theirs through samsung?
    04-23-2017 03:31 PM
  13. ScottsoNJ's Avatar
    Not on this forum anyway.

    Anyone finance theirs through samsung?
    Yes I financed with Samsung
    04-23-2017 04:27 PM
  14. the_munc_e's Avatar
    Yes I financed with Samsung
    You get a card in the mail?
    04-23-2017 04:32 PM
  15. ScottsoNJ's Avatar
    You get a card in the mail?
    No I preordered everything at the same time. I got everything on Friday. A day late but I got it
    04-23-2017 04:48 PM
  16. the_munc_e's Avatar
    No I preordered everything at the same time. I got everything on Friday. A day late but I got it
    I meant a credit card lol
    04-23-2017 04:49 PM
  17. Norg's Avatar
    Can someone confirm if them promising to give you your phone by the 20th was including Canada? I pre-ordered on the 29th, and I never received any sort of tracking information, nor any compensation. All I know is that I was charged a while back. Sorry if its a stupid question lol.
    Not Cool at all, you're well within your rights to complain... just keep letting them know that you're not satisfied, likely will return the device and then push them to sweeten the deal!
    04-24-2017 07:07 AM
  18. Vipmediastar's Avatar
    After Cancelling my BB order. I placed an order on the 19th.
    I called and finally someone picked up and they said even though I had a pre order my order wasn't processed until the 21st because that was the release date so I should receive it on the 26th the earliest. When I told the rep that didn't make sense and store availability on the 21st where available without pre-order she wanted to cancel my order. They are probably frustrated with all the phone calls. I was aware I was cutting it close but to not process my order until 21st was out of the ordinary unless the staff were too busy shipping prior orders.

    Can't wait to get it but anxious because I already have pre-sold my current phone.
    04-24-2017 11:01 AM
  19. DonDallas71's Avatar
    Just called e-commerce team again about my order placed on 3/30. It still has not arrived or even shipped. They put me on hold a while to talk to a supervisor. They came back saying they have no explanation why the order is delayed and that I should have received it long ago. They said they were escalating the case to their Ingram team who handles fulfillment. I guess this is related to Ingram Micro who owns Brightpoint and who is handling all the distribution. They said I should get an email from them about it by the end of the day (holding my breath). They also said I was guaranteed to receive the immersive bundle that I also ordered once it does finally ship.
    04-24-2017 12:44 PM
  20. dogeh21's Avatar
    Not Cool at all, you're well within your rights to complain... just keep letting them know that you're not satisfied, likely will return the device and then push them to sweeten the deal!
    I have contacted numerous individuals to complain, I shall keep pressing them, but they don't seem like they want to do anything for me except say sorry. lol
    Norg likes this.
    04-24-2017 02:05 PM
  21. dogeh21's Avatar
    Just called e-commerce team again about my order placed on 3/30. It still has not arrived or even shipped. They put me on hold a while to talk to a supervisor. They came back saying they have no explanation why the order is delayed and that I should have received it long ago. They said they were escalating the case to their Ingram team who handles fulfillment. I guess this is related to Ingram Micro who owns Brightpoint and who is handling all the distribution. They said I should get an email from them about it by the end of the day (holding my breath). They also said I was guaranteed to receive the immersive bundle that I also ordered once it does finally ship.
    I feel your pain, I am in the exact same position. Only I was told I would get a tracking information email by the end of the day 3 days in a row! Constant lies. I kept calling the e-commerce line and believe it or not, the same one guy picked up. He kept telling me bs. I lost all hope with the e-commerce line.
    04-24-2017 02:08 PM
  22. DonDallas71's Avatar
    I feel your pain, I am in the exact same position. Only I was told I would get a tracking information email by the end of the day 3 days in a row! Constant lies. I kept calling the e-commerce line and believe it or not, the same one guy picked up. He kept telling me bs. I lost all hope with the e-commerce line.
    Well, I just got a hit on my credit card for a 3rd time just now for the phone and immersion bundle. Previous holds from 3/30 and 4/13 expired. I guess it's a good sign that something is actually happening. Now if I could just get a shipment notification.
    04-24-2017 03:22 PM
  23. Rumline's Avatar
    I tried calling them to request the $50 gift card that others received for having their phones delayed, but I couldn't get through in under 30 minutes the two times I called. So I sent them an e-mail, and today I got a reply basically saying "yo no se," "these aren't the droids you're looking for."

    Oh well. I was browsing their store this weekend and honestly I couldn't find anything I really wanted to spend that $50 on anyway. Maybe a battery pack, but I would never use it.
    04-24-2017 03:37 PM
  24. dogeh21's Avatar
    I tried calling them to request the $50 gift card that others received for having their phones delayed, but I couldn't get through in under 30 minutes the two times I called. So I sent them an e-mail, and today I got a reply basically saying "yo no se," "these aren't the droids you're looking for."

    Oh well. I was browsing their store this weekend and honestly I couldn't find anything I really wanted to spend that $50 on anyway. Maybe a battery pack, but I would never use it.
    Yeah, pretty much gave me the same answer. They would probably never even ship the item you bought. You would be in limbo lol.
    04-24-2017 04:04 PM
  25. omgitselaine's Avatar
    Just called e-commerce team again about my order placed on 3/30. It still has not arrived or even shipped. They put me on hold a while to talk to a supervisor. They came back saying they have no explanation why the order is delayed and that I should have received it long ago. They said they were escalating the case to their Ingram team who handles fulfillment. I guess this is related to Ingram Micro who owns Brightpoint and who is handling all the distribution. They said I should get an email from them about it by the end of the day (holding my breath). They also said I was guaranteed to receive the immersive bundle that I also ordered once it does finally ship.
    04-24-2017 04:05 PM
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