Anyone order from Samsung directly?

[Dberndt210]

Re: Should I cancel my samsung.com order and order from Tmobile?

I'm hearing that it might not be until the 20th or 21st before we get tracking info. I ordered the first day ordering started and still no tracking yet. If we don't have it by tomorrow would I be better off canceling and ordering from Tmobile?

This is unacceptable on their website they say delivery by 4/20 and might not even ship until the 20th or 21st and get it next week.

I'm not sure why you would cancel at this point. You'd be better off going into the store on release day if you were going to do that.

 

[Blues Fan]

Re: Should I cancel my samsung.com order and order from Tmobile?

I'm not sure why you would cancel at this point. You'd be better off going into the store on release day if you were going to do that.

Only problem is I only have one tmobile in my county and they always run low and stock and have to play phone tag with them every day to find out what time UPS stops by. The other stores are 30 miles away.

 

[keno101]

Re: Should I cancel my samsung.com order and order from Tmobile?

I'm hearing that it might not be until the 20th or 21st before we get tracking info. I ordered the first day ordering started and still no tracking yet. If we don't have it by tomorrow would I be better off canceling and ordering from Tmobile?

This is unacceptable on their website they say delivery by 4/20 and might not even ship until the 20th or 21st and get it next week.

Yea don't cancel. Probably should just ride it out. After the note 7 craziness i was hoping you'd learned you relax a bit. It'll come just be patient.

 

[Nubwy]

Yea don't cancel. Probably should just ride it out. After the note 7 craziness i was hoping you'd learned you relax a bit. It'll come just be patient.

I guess it's too much to ask to be told something and have a major consumer electronics company to follow through with it. This is why we freakout. Because we come to expect run arounds and zero communication.

 

[the_munc_e]

Guys. They are waiting til 12pm EDT and then they will be going out, probably tomorrow.

Anyone who orders after that time will probably have to wait til the 28th.

 

[Almeuit]

I guess it's too much to ask to be told something and have a major consumer electronics company to follow through with it. This is why we freakout. Because we come to expect run arounds and zero communication.

I wouldn't say they're giving you the run around. It is only Monday and there are times I have ordered stuff in the afternoon and got it next day from Amazon so it is possible to ship out. If it was Thursday and you had no word I could see your point but not on Monday when the release date is Friday.

 

[bhatech]

Re: Should I cancel my samsung.com order and order from Tmobile?

I'm hearing that it might not be until the 20th or 21st before we get tracking info. I ordered the first day ordering started and still no tracking yet. If we don't have it by tomorrow would I be better off canceling and ordering from Tmobile?

This is unacceptable on their website they say delivery by 4/20 and might not even ship until the 20th or 21st and get it next week.

Here you go Blues you were doing great till now... Why freak out now? Relax you will get your Samsung.com order by 20th. Don't fall into the some one called some customer service​ rep and got the info etc.

 

[Blues Fan]

Can you imagine the cluster this would be for Samsung if we don't get our Samsung.com phones this week, after the note 7 debacle?

 

[aokusman1]

Re: Should I cancel my samsung.com order and order from Tmobile?

I'm hearing that it might not be until the 20th or 21st before we get tracking info. I ordered the first day ordering started and still no tracking yet. If we don't have it by tomorrow would I be better off canceling and ordering from Tmobile?

This is unacceptable on their website they say delivery by 4/20 and might not even ship until the 20th or 21st and get it next week.

Today is the 17th. It should ship on 18th.

 

[jdfry15]

Can you imagine the cluster **** this would be for Samsung if we don't get our Samsung.com phones this week, after the note 7 debacle?

That is a big if at this point. However, do you think that it will matter to samsung? People already bought the phone after the note 7 issues. What would happen? People say I'm not ordering from samsung.com ever again. They would still get your money from a carrier or best buy. Are people going to not buy a samsung phone because they received it a week late? I find that hard to believe. People may be upset, but I can't see them not buying the device they wanted because of delayed shipping.

 

[miketko]

Can you imagine the cluster **** this would be for Samsung if we don't get our Samsung.com phones this week, after the note 7 debacle?

Not as big as the note 7 debacle haha. As long as their stuff doesn't blow up they are happy

 

[icwhatudidthere]

That is a big if at this point. However, do you think that it will matter to samsung? People already bought the phone after the note 7 issues. What would happen? People say I'm not ordering from samsung.com ever again. They would still get your money from a carrier or best buy. Are people going to not buy a samsung phone because they received it a week late? I find that hard to believe. People may be upset, but I can't see them not buying the device they wanted because of delayed shipping.

I'm not sure how big an effect it would have, but you have to figure Samsung makes more money selling direct than through resellers. So it's still in Samsung's interest to make samsung.com more attractive than carrier sales.

 

[miketko]

Wow. I thought that everyone at least got an email.

Not me. Called them and they apologized for no email confirmation and assured me everything was placed fine.

 

[Nubwy]

Re: Should I cancel my samsung.com order and order from Tmobile?

Today is the 17th. It should ship on 18th.

I doubt it. I'll reference this post when in fact it ships on the 20th or 21st.

 

[aokusman1]

I'm confused what are people complaining about? The phone is supposed to arrive in 3 days

 

[miketko]

I'm confused what are people complaining about? The phone is supposed to arrive in 3 days

People are just angry with being left in the dark I suppose. I know when I press order iPhones it's definitely a different experience. Apple has it down to a science imo

 

[aokusman1]

 

[aokusman1]

If you ordered this morning you would still get it on the 20th.

 

[aokusman1]

People are just angry with being left in the dark I suppose. I know when I press order iPhones it's definitely a different experience. Apple has it down to a science imo

You should be notified when your order is completed and when it ships.

 

[miketko]

If you ordered this morning you would still get it on the 20th.

That's a pretty bold promise by Samsung. Don't think this applies to Samsung Canada