Anyone order from Samsung directly?

[aokusman1]

That's a pretty bold promise by Samsung. Don't think this applies to Samsung Canada

It's not bold at all. Package it today and ship it tomorrow.

 

[miketko]

It's not bold at all. Package it today and ship it tomorrow.

Ya but thinks go wrong all the time. How about if demand was greater than supply.

 

[Rumline]

They would still get your money from a carrier or best buy.

True, but it would be less than they'd get if people bought from them directly.

I agree with the sentiment that nobody at Samsung would care though.

Blues Fan, you just need to figure out how to frame your plight to tug at SJW heartstrings and before you know it, Samsung would hand-deliver us all new phones straight from the factory by a guy in a tuxedo wearing a "Bixby" nametag.

 

[airkorea08]

I also think that the frustration is surrounding the fact that they plainly state on the site that if ordered direct we would receive the phones first. At the end of the day it is about Samsung managing expectations and as it stands right now, they have not done a stellar job of doing so. If they are gonna make a claim of that nature, they should be prepared to make it a reality. Now I fully acknowledge that this is not life or death or anything serious, but when it comes to the market of consumer electronics, people that pre-order are generally the ones that will be antsy for the phone and also the ones that will convince other "non-enthusiasts" to purchase the device. To me it would make sense that they do what they can to stay true to the promises they make on their website.

 

[EMGSM]

Not me. Called them and they apologized for no email confirmation and assured me everything was placed fine.

Sounds good.

 

[Blues Fan]

I also think that the frustration is surrounding the fact that they plainly state on the site that if ordered direct we would receive the phones first. At the end of the day it is about Samsung managing expectations and as it stands right now, they have not done a stellar job of doing so. If they are gonna make a claim of that nature, they should be prepared to make it a reality. Now I fully acknowledge that this is not life or death or anything serious, but when it comes to the market of consumer electronics, people that pre-order are generally the ones that will be antsy for the phone and also the ones that will convince other "non-enthusiasts" to purchase the device. To me it would make sense that they do what they can to stay true to the promises they make on their website.

Imagine if the demand is greater and they don't process the orders in which they were received and us who ordered on 3/31 get backordered while ones who order today get theirs on time.

 

[bhatech]

I also think that the frustration is surrounding the fact that they plainly state on the site that if ordered direct we would receive the phones first. At the end of the day it is about Samsung managing expectations and as it stands right now, they have not done a stellar job of doing so. If they are gonna make a claim of that nature, they should be prepared to make it a reality. Now I fully acknowledge that this is not life or death or anything serious, but when it comes to the market of consumer electronics, people that pre-order are generally the ones that will be antsy for the phone and also the ones that will convince other "non-enthusiasts" to purchase the device. To me it would make sense that they do what they can to stay true to the promises they make on their website.

They plainly stated on the website that be the first to receive before anyone gets in store not first to receive compared to carrier pre orders or pre orders from other place. Their main message is get the phone before it's available for public to buy in stores. Come 20th and we don't have our phones then yes I'll also be out with pitch forks.

 

[jdfry15]

They plainly stated on the website that be the first to receive before anyone gets in store not first to receive compared to carrier pre orders or pre orders from other place. Their main message is get the phone before it's available for public to buy in stores. Come 20th and we don't have our phones then yes I'll also be out with pitch forks.

I agree. If we don't have it on the 20th then I will be irritated. The only thing I have seen on their website was have the phone by the 20th.

 

[aokusman1]

Imagine if the demand is greater and they don't process the orders in which they were received and us who ordered on 3/31 get backordered while ones who order today get theirs on time.

I never saw that on their site.

 

[EMGSM]

I'm confused what are people complaining about? The phone is supposed to arrive in 3 days

I can't speak for anyone else, but for me it's just impatience. You're right though.

 

[the_munc_e]

Should get an email tomorrow, saying they've shipped. I've had items ship before across the country and be at my home in less than 24 hours before though.

 

[aokusman1]

Should get an email tomorrow, saying they've shipped. I've had items ship before across the country and be at my home in less than 24 hours before though.

Samsung is using 2 day shipping so you won't get it in one day.

 

[Highrisedrifter]

This is probably a stupid question but if I ordered the S8+ direct from Samsung.com on T-mobile carrier, will it come locked to TMo? I assume so otherwise it wouldn't have asked me which carrier I wanted it on.

I'm in the USA but i'm from the UK and i'm used to buying unlocked phones direct from the manufacturer back there.

 

[bhatech]

This is probably a stupid question but if I ordered the S8+ direct from Samsung.com on T-mobile carrier, will it come locked to TMo? I assume so otherwise it wouldn't have asked me which carrier I wanted it on.

I'm in the USA but i'm from the UK and i'm used to buying unlocked phones direct from the manufacturer back there.

Yes it'll be locked to TMobile and good luck getting that sim unlocked. You will get the run around between Samsung and T-Mobile.

 

[Highrisedrifter]

Yes it'll be locked to TMobile and good luck getting that sim unlocked. You will get the run around between Samsung and T-Mobile.

Damn, thanks for the confirmation. Now to work out how the hell i'm going to get it unlocked...

 

[sta1]

Just received my shipment notification from Samsung.co. I checked the tracking number and the scheduled delivery date is showing as pending.......

 

[Blues Fan]

Just received my shipment notification from Samsung.co. I checked the tracking number and the scheduled delivery date is showing as pending.......
View attachment 256875

Nice. I just checked again and still same as it has always been.

 

[bhatech]

Nice. I just checked again and still same as it has always been.

Are you not cancelling???

 

[Highrisedrifter]

My order page still says confirmed. It's all good!

 

[aokusman1]

This is probably a stupid question but if I ordered the S8+ direct from Samsung.com on T-mobile carrier, will it come locked to TMo? I assume so otherwise it wouldn't have asked me which carrier I wanted it on.

I'm in the USA but i'm from the UK and i'm used to buying unlocked phones direct from the manufacturer back there.

I needed unlocked too so I ordered the Verizon one as it comes unlocked.