DonDallas71
Member
Call the 855-726-8721 number. I kindly made a request and was not demanding to the rep.
Yea, that is the number I have called 4 times now. I have always been extremely polite to them and never demanding or even raised my voice. I have worked phone tech support before and am never anything but polite to the reps I call and expect help from. At most, I will calmly explain that I am unhappy with the result. They have always seemed very sympathetic, but ultimately end up giving me promises that never happen.
I did end up emailing the CEO's office a couple off hours ago explaining everything I have been through. I got a response an hour later saying they forwarded my request on to the proper department.