06-16-2017 05:03 PM
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  1. rdcrds's Avatar
    Just stay away from Best Buy. They will not give out phones early and i missed out and will next time get it from another place. This was a total screw up and i wish the media would pick it up so Samsung would have to at least make a statement about it.
    ClintRo and piscesgirl81 like this.
    04-21-2017 05:48 PM
  2. theelite1x87's Avatar
    And exactly what is "more fair"? You can't make first come, first served any more fair. Pre-order sales had already topped 728,000 by the 13th, and over 1 million by the 17th. Since only 50,000 $99 gift boxes were available, that leaves over 950,000 who were NOT going to get one.

    I don't know Samsung's selection process and it doesn't really matter all that much. It's like complaining about standing in line at 2:00 AM the Thursday prior to Black Friday at Walmart to get one of five $100 70" TVs, and there are 30 people in front of you. Twenty-five people are NOT going to get one.
    Your analogy needs work. This is more like standing in line early and being told you're too late to purchase it, but you see people who came in after you walk out with the item. That's more like what happened. And that's definitely not fair.
    04-21-2017 06:03 PM
  3. AZwldcats's Avatar
    Your analogy needs work. This is more like standing in line early and being told you're too late to purchase it, but you see people who came in after you walk out with the item. That's more like what happened. And that's definitely not fair.
    This 100%
    04-21-2017 06:15 PM
  4. Stickboy46#CB's Avatar
    Just stay away from Best Buy. They will not give out phones early and i missed out and will next time get it from another place. This was a total screw up and i wish the media would pick it up so Samsung would have to at least make a statement about it.
    Yes, stay away from the store that delivered on their promise to you of getting you a phone on the 21st.
    04-21-2017 06:19 PM
  5. theelite1x87's Avatar
    Yes, stay away from the store that delivered on their promise to you of getting you a phone on the 21st.
    The guy does have a point. The promo was ADVERTISED to preorders at best buy same as everyone else. But because of how the promos were handled, everyone who ordered from best buy got shafted.
    04-21-2017 06:29 PM
  6. Wraith1983's Avatar
    I had success on the 18th and ordered the $99 bundle but I have no way to track the gift as I get a weired order tracking screen that changes text but my registration and order process went through fine. I used the samsung shop app
    04-21-2017 06:33 PM
  7. rdcrds's Avatar
    The guy does have a point. The promo was ADVERTISED to preorders at best buy same as everyone else. But because of how the promos were handled, everyone who ordered from best buy got shafted.

    Yeah but we have lots of BB workers on here and they do not like to hear just how bad they're
    04-21-2017 07:25 PM
  8. Stickboy46#CB's Avatar
    Yeah but we have lots of BB workers on here and they do not like to hear just how bad they're
    Nah, yet again, blame Samsung and the retailers willing to break legally binding contracts. Not the company that delivered on the date they said they would
    04-21-2017 08:07 PM
  9. Kalelfromkrypton's Avatar
    Nah, yet again, blame Samsung and the retailers willing to break legally binding contracts. Not the company that delivered on the date they said they would
    Here is the thing. They should not have allowed anyone to register their promotion claim until today. That's the bottom line. They know cell providers are going to ship phones early and big box stores will not release the phone until street date. They need to use some common sense. This even goes for Samsung direct preorders. No one should be allowed to claim promotions until release day.
    04-21-2017 08:30 PM
  10. Stickboy46#CB's Avatar
    Here is the thing. They should not have allowed anyone to register their promotion claim until today. That's the bottom line. They know cell providers are going to ship phones early and big box stores will not release the phone until street date. They need to use some common sense. This even goes for Samsung direct preorders. No one should be allowed to claim promotions until release day.
    Agreed.. that's on Samsung.. not Best Buy. That's my point.
    04-21-2017 08:32 PM
  11. fx4me's Avatar
    The guy does have a point. The promo was ADVERTISED to preorders at best buy same as everyone else. But because of how the promos were handled, everyone who ordered from best buy got shafted.
    I was lucky enough to get my BB order delivered yesterday, and immediately registered for the free VR. I must have just made it in by the sound of things...
    04-21-2017 08:32 PM
  12. metacuate's Avatar
    I was lucky enough to get my BB order delivered yesterday, and immediately registered for the free VR. I must have just made it in by the sound of things...
    It's the $99 promo that sold out...
    04-21-2017 08:47 PM
  13. ClintRo's Avatar
    Yes we do. The problem is people like myself who registered early in the day on the 19th never got link to buy it. People who registered AFTER us did get link. Their system was screwed up. Those of us who got screwed are, well screwed. Despite registering in time we apparently can't get it Now. That's what a lot of us in this thread are so peeved about.
    How about those of us that didn't even get our phone until after the bundle was sold out?
    04-21-2017 09:00 PM
  14. fx4me's Avatar
    It's the $99 promo that sold out...
    Ah, I misunderstood.
    04-21-2017 09:05 PM
  15. gernerttl's Avatar
    Your analogy needs work. This is more like standing in line early and being told you're too late to purchase it, but you see people who came in after you walk out with the item. That's more like what happened. And that's definitely not fair.
    Yours does too. Since you don't actually know your place in said line. I honestly don't know where in line I was either.

    If you think you have a legit complaint, then lodge a formal complaint with the BBB.
    04-21-2017 09:08 PM
  16. crackberry_J's Avatar
    Just checked gift status page and my $99 Immersive Bundle was approved and i was able to place order through the app. Received confirmation email for the order as well as pending charge on credit card.

    However, still haven't received the actual email saying i was approved.

    It looks like as long as your submission was entered and received before they sold out then you may still be eligible.
    04-21-2017 09:15 PM
  17. gernerttl's Avatar
    Yes, I could've preordered through Samsung.com, and if they would've advertised on the promotion itself that you could immediately choose which promotion bundle you wanted when preordering from them, then I would've preordered from them but they didn't. You used the black friday analogy. It's like going to a big store for their black friday sale that have a certain number of an item for a really great price but certain people can go ahead an pay for the item before the store actually opens. That's exactly what Samsung has done.
    That's all well and good, but I pre-ordered through Verizon, not Samsung. I did receive the phone on the 19th like many others. But there was about five hours between the phone being delivered and actually activated and another two hours or so before I registered for the bundle via the Shop Samsung app. In that time there were hundreds off thousands of phones already delivered.

    The thing is that there were only 50,000 bundles available. Which makes the odds of being able to receive on pretty low.

    Since nobody knows where in line they were for both pre-order AND registering for the bundle, this whole argument is pointless.
    04-21-2017 09:23 PM
  18. hparsons's Avatar
    How is this for more fair. Those that preordered on Samsung.com were able to select which promotion item they wanted and if they wanted the $99 bundle they were able to go ahead and pay for it immediately while those who preordered through cell service provider had to wait to actually have their phones in and to choose. That information wasn't on the promotion flyer or on any kind of small print.
    And those that ordered theirs through Best Buy got $100. I can understand Samsung giving themselves the best offer. When Best Buy kept asking me to cancel my Sprint order and buy from them, I asked if they could get it to me In time to GUARANTEE I would in time for the "limited to the first 50,000". Guy said no. I kept my Sprint order.
    04-21-2017 09:26 PM
  19. theelite1x87's Avatar
    Yours does too. Since you don't actually know your place in said line. I honestly don't know where in line I was either.

    If you think you have a legit complaint, then lodge a formal complaint with the BBB.
    It's pretty easy. When others registered AFTER the time frame I did, I should clearly be in front of them. But system was screwed up so some people got shafted. At this point I no longer care.
    04-21-2017 09:30 PM
  20. gernerttl's Avatar
    Yes we do. The problem is people like myself who registered early in the day on the 19th never got link to buy it. People who registered AFTER us did get link. Their system was screwed up. Those of us who got screwed are, well screwed. Despite registering in time we apparently can't get it Now. That's what a lot of us in this thread are so peeved about.
    What was the date/time on your actual purchase receipt that you had to send to Samsung?
    04-21-2017 09:31 PM
  21. gernerttl's Avatar
    No idea if you are right. I used the packing slip in the Verizon box to register for the $99 which shows 4/17 as order date and it was accepted two hours later.
    I used the receipt that Verizon provided when I pre-ordered on line.
    04-21-2017 09:33 PM
  22. Kalelfromkrypton's Avatar
    And those that ordered theirs through Best Buy got $100. I can understand Samsung giving themselves the best offer. When Best Buy kept asking me to cancel my Sprint order and buy from them, I asked if they could get it to me In time to GUARANTEE I would in time for the "limited to the first 50,000". Guy said no. I kept my Sprint order.
    That was a smart move but still Samsung shouldn't give Samsung Direct customers an advantage on a promotion that has a limited number promotion bundles.
    04-21-2017 09:40 PM
  23. Kalelfromkrypton's Avatar
    It's pretty easy. When others registered AFTER the time frame I did, I should clearly be in front of them. But system was screwed up so some people got shafted. At this point I no longer care.
    Yes!!! I'm glad I got the VR and controller and oculus content, but I'm still going to stay on Samsung's case about my issue. Lol
    04-21-2017 09:43 PM
  24. cert15z's Avatar
    That's all well and good, but I pre-ordered through Verizon, not Samsung. I did receive the phone on the 19th like many others. But there was about five hours between the phone being delivered and actually activated and another two hours or so before I registered for the bundle via the Shop Samsung app. In that time there were hundreds off thousands of phones already delivered.

    The thing is that there were only 50,000 bundles available. Which makes the odds of being able to receive on pretty low.

    Since nobody knows where in line they were for both pre-order AND registering for the bundle, this whole argument is pointless.
    I received my wife's S8+ from T-Mobile on 4/19. I registered the phone when I got home from work at about 4pm on the shop samsung app. I picked the bundle and it said my selection will be processed. It did not give me a option to buy the bundle. Today when I opened the shop samsung app, it gave me link to buy the bundle. I guess I got lucky.
    04-21-2017 09:49 PM
  25. Kalelfromkrypton's Avatar
    It's pretty easy. When others registered AFTER the time frame I did, I should clearly be in front of them. But system was screwed up so some people got shafted. At this point I no longer care.
    OMG!!! Theelite1x87 look what I just got when I checked my status on the website. It was saying something completely different. There's hope my friend.
    Attached Thumbnails Registration for "immersive Gear VR experience for " - How did it Go-screenshot_20170421-233339.jpg  
    04-21-2017 10:39 PM
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