06-16-2017 05:03 PM
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  1. Kalelfromkrypton41581's Avatar
    They are going to ship out like 35,000 units and it's only been a week. Let's pump the breaks a little bit.
    And that's not even including all the other normal shipments they have to fulfill too. I guarantee people in the warehouse is pulling a crap ton of overtime right now. Lol.
    04-28-2017 09:56 AM
  2. jrpimp00's Avatar
    Finally got notified yesterday that I am approved, but when I check the App it says "Approved" but doenst say for what device beside Product. Its just blank. If you chose the $99 bundle does it actually show that? Two of my friends chose just the VR and it shows VR and remote beside product. Mine got kicked back twice saying I didnt attach receipt but I verified with a REP on the phone that they received it twice. I still havent received an email to pay. YES i am sure i chose the $99 bundle.
    Registration for "immersive Gear VR experience for " - How did it Go-screenshot_20170428-104115.jpg
    04-28-2017 10:07 AM
  3. Kalelfromkrypton41581's Avatar
    Finally got notified yesterday that I am approved, but when I check the App it says "Approved" but doenst say for what device beside Product. Its just blank. If you chose the $99 bundle does it actually show that? Two of my friends chose just the VR and it shows VR and remote beside product. Mine got kicked back twice saying I didnt attach receipt but I verified with a REP on the phone that they received it twice. I still havent received an email to pay. YES i am sure i chose the $99 bundle.
    Click image for larger version. 

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    Is it blank at all times?
    04-28-2017 10:15 AM
  4. jrpimp00's Avatar
    yes
    04-28-2017 10:19 AM
  5. jrpimp00's Avatar
    Is it blank at all times?
    yes
    04-28-2017 10:20 AM
  6. Kalelfromkrypton41581's Avatar
    yes
    That is a bit odd. Have you tried calling them?
    04-28-2017 10:25 AM
  7. IYTYJO's Avatar
    I've never posted but I've been watching this forum so I'd figured I'd share where I'm at.
    I received my phone on the 19th (pre-ordered through sprint).
    I registered immediately on the website from a different phone.
    I received the registration approved email on the 20th at 3:19pm
    I received the buy link for the $99 box on the 21st at 10:49pm and paid immediately.
    Received my confirmation and order number the same night at 11:15pm
    I had a pending charge from them and then it disappeared ( I know it won't be a hard charge until shipped)
    Now I'm just waiting. If I've learned anything from being in the military...it's hurry up and wait lol.
    If I get it, I get it. If I don't it won't be the end of the world!
    8Gaia and jbsmart4444 like this.
    04-28-2017 10:27 AM
  8. jrpimp00's Avatar
    That is a bit odd. Have you tried calling them?
    Yeah, on hold again now. was told I should have an email to pay with in 48 hours, and its been 46.5 hours. Very jacked up promotion
    04-28-2017 10:30 AM
  9. hparsons's Avatar
    ...
    If I get it, I get it. If I don't it won't be the end of the world!
    This /\ right /\ here /\
    IYTYJO likes this.
    04-28-2017 10:56 AM
  10. felloffthetruck's Avatar
    I don't understand what has happened to your order. What has reps told you happened and what do they say when they see how long it's been since you placed the order??
    I called once and was on hold for 2.5 hours just to get some dumb@ss tell me that it the websites fault and he could do nothing. Don't want to put another 2+ hours on hold for nothing.
    04-28-2017 11:08 AM
  11. Kalelfromkrypton41581's Avatar
    I called once and was on hold for 2.5 hours just to get some dumb@ss tell me that it the websites fault and he could do nothing. Don't want to put another 2+ hours on hold for nothing.
    Did you call 1800-Samsung or 855-sam-usa1? If you have an actual order number then call the second number if you haven't already. That is Ecommerce number. Choose option 2 which I believe is the option for if your calling about a Samsung direct order which is basically what it is. Try it if you haven't already.
    04-28-2017 11:16 AM
  12. felloffthetruck's Avatar
    Did you call 1800-Samsung or 855-sam-usa1? If you have an actual order number then call the second number if you haven't already. That is Ecommerce number. Choose option 2 which I believe is the option for if your calling about a Samsung direct order which is basically what it is. Try it if you haven't already.
    Has anyone received positive results calling them?
    04-28-2017 11:22 AM
  13. goku9384's Avatar
    Just received my shipping email. Expected arrival 5/2. I ordered $99 immersive bundle 4/20.
    felloffthetruck and 8Gaia like this.
    04-28-2017 11:23 AM
  14. Kalelfromkrypton41581's Avatar
    Has anyone received positive results calling them?
    I called them yesterday and it was somewhat positive. She was very nice and it didn't seem like she reading a script or blowing smoke up my arse. Just give it a try. You never know until you try it out.
    04-28-2017 11:25 AM
  15. felloffthetruck's Avatar
    I called them yesterday and it was somewhat positive. She was very nice and it didn't seem like she reading a script or blowing smoke up my arse. Just give it a try. You never know until you try it out.
    Did yours ever ship?
    04-28-2017 11:27 AM
  16. Kalelfromkrypton41581's Avatar
    Did yours ever ship?
    No. I paid for my bundle right after midnight on the 22nd so they probably started officially processing my gift on Monday. She told me based on what she was seeing on my order, that I should have an update by end of day today. I can't quote her but all I can do is just be patient and see if I get a shipping notification sometime today. When I get the email, you can bet that I'll be posting an update here. Just give it a shot.
    felloffthetruck likes this.
    04-28-2017 11:35 AM
  17. KennyJohnson's Avatar
    Just got my shipping notice. Will be here Tuesday.
    04-28-2017 11:51 AM
  18. felloffthetruck's Avatar
    Just got my shipping notice. Will be here Tuesday.
    $99.00 Bundle or just the Gear VR?
    04-28-2017 11:52 AM
  19. dglock's Avatar
    I paid on 20th and got it today.
    Attached Thumbnails Registration for "immersive Gear VR experience for " - How did it Go-20170428_113803.jpg  
    04-28-2017 12:07 PM
  20. felloffthetruck's Avatar
    ****I've Got ACTION****

    Called the 855 number provided by Kalelfromkrypton41581 and spoke with a nice lady. She told me that Samsung was out of stock on the headphones and that is what is holding up the $99. bundle orders. She had me hold for about 5 minutes while she escalated my problem to the warehouse. Came back on the line, gave me a ticket number and said that it should be shipping soon but had no idea of how long.

    About 45 minutes after talking to her FedEx delivery manager hit me with a tracking number for my 5 pound package.

    This might have been pure coincidence but at least I finally have ACTION !
    04-28-2017 12:48 PM
  21. jrpimp00's Avatar
    I talked with eCommerce and 2 days ago and they assured me I would receive my payment email within 48 hours since I had been approved and was "awaiting email response" which in their system was grey instead of blue like it should be (whatever that means). I was just on hold for about 1.5 hours today and when someone did pick up, she pretended like she couldnt hear me. LOL.
    04-28-2017 12:52 PM
  22. Kalelfromkrypton41581's Avatar
    ****I've Got ACTION****

    Called the 855 number provided by Kalelfromkrypton41581 and spoke with a nice lady. She told me that Samsung was out of stock on the headphones and that is what is holding up the $99. bundle orders. She had me hold for about 5 minutes while she escalated my problem to the warehouse. Came back on the line, gave me a ticket number and said that it should be shipping soon but had no idea of how long.

    About 45 minutes after talking to her FedEx delivery manager hit me with a tracking number for my 5 pound package.

    This might have been pure coincidence but at least I finally have ACTION !
    That's great. I know you've been waiting for action for longer than I have. They must have gotten a shipment of headphones and call center wasn't updated yet. I'm very happy for you. Tuesday delivery??
    04-28-2017 01:05 PM
  23. felloffthetruck's Avatar
    That's great. I know you've been waiting for action for longer than I have. They must have gotten a shipment of headphones and call center wasn't updated yet. I'm very happy for you. Tuesday delivery??
    Yes, 5/2 for delivery. 5 Pounds is the $99. bundle?

    No email or anything from Samsung yet, just FedEx delivery manager.
    04-28-2017 01:12 PM
  24. Kalelfromkrypton41581's Avatar
    Yes, 5/2 for delivery. 5 Pounds is the $99. bundle?

    No email or anything from Samsung yet, just FedEx delivery manager.
    The five pound package is the ninety nine dollar bundle
    felloffthetruck likes this.
    04-28-2017 01:20 PM
  25. tjshaw75's Avatar
    I've been lurking here the whole time...here's my story.

    I got my email to pay for the $99 bundle on the evening of the 20th, paid immediately. Didn't hear anything outside of the Samsung site saying my order was confirmed. Called Samsung yesterday and spoke to sales. They said that my order was confirmed, but it was on back order and she didn't know when the warehouse was going to be filling the orders. About 2pm today (28th) I got an email from Samsung saying my order has shipped with a tracking number. 5 pound box from Plainfield, IN.

    So, if you're confirmed...be patient, they're coming. In no particular order either.
    8Gaia likes this.
    04-28-2017 01:24 PM
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