06-16-2017 05:03 PM
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  1. LightningGA's Avatar
    Submitted receipt early on 5/21 and it was accepted on 5/22. Now says processing gift with the clock icon . No email to pay the $99 yet to date.
    04-29-2017 07:21 PM
  2. Losi b's Avatar
    I received shipping confirmation today for my Gear VR and headphone/memory card package. It shows to be to me this Tuesday.
    04-29-2017 07:59 PM
  3. jjt4433's Avatar
    I received shipping confirmation today for my Gear VR and headphone/memory card package. It shows to be to me this Tuesday.
    Awesome, when did you pay?
    04-29-2017 08:01 PM
  4. 8Gaia's Avatar
    I am still waiting on mine as well.
    Same here =( Funny, I called and they told me for the first time "it can take 6-8 weeks".
    04-29-2017 08:12 PM
  5. Losi b's Avatar
    Awesome, when did you pay?
    I received an email after registration confirmation last week. Within the email was an order now link that allowed me to order and pay there. I will say that the process was no where near as smooth as one might expect from a company as big as Samsung. I'm guessing that they are running this purchase through an outside(foreign) vendor.
    04-29-2017 08:14 PM
  6. jjt4433's Avatar
    Same here =( Funny, I called and they told me for the first time "it can take 6-8 weeks".
    Chat told me shopping would be 3-5 weeks, e-commerce told me 2-3 days.
    04-29-2017 08:14 PM
  7. 8Gaia's Avatar
    Chat told me shopping would be 3-5 weeks, e-commerce told me 2-3 days.
    called e-commerce.
    04-29-2017 08:21 PM
  8. SNOOP97DAWG's Avatar
    do u have a link to contact them on chat?
    04-29-2017 08:37 PM
  9. SNOOP97DAWG's Avatar
    Chat told me shopping would be 3-5 weeks, e-commerce told me 2-3 days.
    do u have a link to contact them on chat?
    04-29-2017 08:37 PM
  10. jjt4433's Avatar
    do u have a link to contact them on chat?
    I accessed chat through the Samsung website, they seem to be useless for orders.
    04-29-2017 08:43 PM
  11. Kalelfromkrypton41581's Avatar
    Chat told me shopping would be 3-5 weeks, e-commerce told me 2-3 days.
    E commerce doesn't have a chat. Only tech support has a chat service.
    04-29-2017 08:45 PM
  12. clerk's Avatar
    Registered and paid last Monday. Money taken via PayPal. No tracking yet.
    04-29-2017 08:57 PM
  13. lordstimpy's Avatar
    Preordered from Sprint on 16th got it 19 and registered for the promotion with bundle the same day. Got my email to purchase the $99 bundle on the 21, and Tonight I got the email saying it shipped for Tuesday delivery.
    04-29-2017 08:58 PM
  14. jjt4433's Avatar
    Preordered from Sprint on 16th got it 19 and registered for the promotion with bundle the same day. Got my email to purchase the $99 bundle on the 21, and Tonight I got the email saying it shipped for Tuesday delivery.
    I'm hoping I get tracking in a day or 2, I preordered first day, received and registered on the 19th, got the pay notice and payed on the 22nd. It seems like the people that payed on the 21st are getting their tracking now.
    04-29-2017 09:07 PM
  15. SNOOP97DAWG's Avatar
    I'm hoping I get tracking in a day or 2, I preordered first day, received and registered on the 19th, got the pay notice and payed on the 22nd. It seems like the people that payed on the 21st are getting their tracking now.
    that is why its frustrating seeing people getting their orders after. I registered on 20th and ordered on the 21st soon as I got my email and no dice yet.
    04-29-2017 09:55 PM
  16. artrinadf's Avatar
    I'm hoping I get tracking in a day or 2, I preordered first day, received and registered on the 19th, got the pay notice and payed on the 22nd. It seems like the people that payed on the 21st are getting their tracking now.
    Mine's was on my front porch yesterday when I got home from work. I'm with Verizon, I registered for my gift the 19th.
    04-29-2017 10:04 PM
  17. Magnamar's Avatar
    Just got my shipping confirmation from samsung and FedEx it should be delivered tuesday
    8Gaia likes this.
    04-30-2017 06:31 AM
  18. rexxman's Avatar
    Same here.
    8Gaia likes this.
    04-30-2017 06:56 AM
  19. Losi b's Avatar
    I received tracking yesterday and my cc was charged this am. Yeehaw, this is going to be my 1st vr experience. I can't wait until Tuesday.
    04-30-2017 07:49 AM
  20. trucksmoveamerica#AC's Avatar
    this is bull**** I ordered and I saw when I was charged which I think was a pre authorization charge. Now I don't see that hold anymore and I am still stuck in processing Attachment 258590
    With people saying the holds Samsung put on your cards are disappearing, don't banks usualy remove holds automatically on their own after a set amount of time? Probably just the bank dropping the hold.
    04-30-2017 08:01 AM
  21. jeffmd's Avatar
    So it seems EVERYONE posting are people who are waiting with bated breath for their $99 package that samsung seems to have a priority on. Anyone with just the normal package? After one rejection I called customer support and they said just to include the target pre order paper work. After 2 days I noticed the web site said accepted (but no emails this time) and now it is just on processing gift. I figure this will be the long wait part, but just wondering if anyone has been getting the normal VR package within a week or two of acceptance. I saw some people were given links to purchase from in the store but since I preselected the normal bundle ($99 was out of stock by the time I picked up my phone friday, hoping for some class action right here) so afaik they should have all the information they need to send it to me.
    04-30-2017 08:58 AM
  22. thomasbihn's Avatar
    I'm in the same boat as you. I ordered through "Worst" Buy on 4/7, picked up and selected the $99 bundle early on 4/21 (earliest "Worst" Buy would allow) and went through two rejections before being approved, but unsure if it's still the $99 bundle or if I got downgraded. I'd be fine with them downgrading me at this point. I just don't want to end up buying two cards essentially. I'm kind of hoping I got downgraded. I'll be annoyed at the promo for running that way, but at least I'll have my answer.
    04-30-2017 09:59 AM
  23. LenHay's Avatar
    So it seems EVERYONE posting are people who are waiting with bated breath for their $99 package that samsung seems to have a priority on. Anyone with just the normal package? After one rejection I called customer support and they said just to include the target pre order paper work. After 2 days I noticed the web site said accepted (but no emails this time) and now it is just on processing gift. I figure this will be the long wait part, but just wondering if anyone has been getting the normal VR package within a week or two of acceptance. I saw some people were given links to purchase from in the store but since I preselected the normal bundle ($99 was out of stock by the time I picked up my phone friday, hoping for some class action right here) so afaik they should have all the information they need to send it to me.
    I ordered the FREE VR and I got shipping confirmation Friday. I should be receiving it by 5/2.
    04-30-2017 11:46 AM
  24. LenHay's Avatar
    My story - I preordered my phones via AT&T (yes, I ordered two). I actually got them early - Wednesday 4/19. That same night, I went online to Samsungs promotions page and registered for both the paid VR and the free VR. One phone was accepted right away, the second - took a day for it to be accepted. Received the email on 4/20 to purchase the 99.00 bundle, purchased via SAMSUNG App. Got a confirmation email on 4/21. Waited for a week, never called Samsung just waited patiently for a confirmation shipping email. Received two - the free VR shipping email came on Thursday (4/27) night, the shipping email for the paid VR came on Friday (4/28). Since no delivery via Fedex is on the weekend, I am scheduled to received both VRs on Tuesday 5/1.

    Why I am replying now - because I just saw there were these forums..hahaha and wanted to tell my version. Patience is a virtue. I am thinking...if you registered and got confirmation some time last week it was successful (either free or paid) you should be getting a shipping confirmation the following week. Have patience.
    04-30-2017 11:53 AM
  25. sloan31's Avatar
    I registered and paid for $99 bundle on 19th. Received my package on 26th. Don't see any reason why everyone won't have it at least by Tuesday.
    04-30-2017 12:11 PM
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