06-16-2017 05:03 PM
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  1. rhsortho's Avatar
    same situation here too. pending charge has disappeared since 5/12. promo website status has not changed (says approved gift processed- gift sent is checked). but I just noticed now in the shopapp, it no longer says "review in progress" (it had always said submission approved gift processesed) and there is now a "check order" button that was never there. that link shows the payment details but no shipping estimate. so it appears there is still hope, that my order hasn't been canceled. yet.
    06-01-2017 08:58 AM
  2. sdk_1052's Avatar
    Just received shipping for my bundle! Will be here Monday! Placed order May 9th
    06-01-2017 02:49 PM
  3. Jas87's Avatar
    same situation here too. pending charge has disappeared since 5/12. promo website status has not changed (says approved gift processed- gift sent is checked). but I just noticed now in the shopapp, it no longer says "review in progress" (it had always said submission approved gift processesed) and there is now a "check order" button that was never there. that link shows the payment details but no shipping estimate. so it appears there is still hope, that my order hasn't been canceled. yet.
    For what it's worth, I called Samsung after being told I needed to talk to e-commerce department. I was told by the lady that I was approved, and just waiting for the bundle to be shipped. She said most people are 4-6 weeks from date of purchase. She also informed me that the reason the charge no longer shows is that it was a soft hold to verify funds, and falls off after 72 hours. Actual charge will be made when the bundle actually ships.

    Obviously she could have just been lying to me, but I have a hard time believing she would just flat out lie to me. Just thought I'd share why I'm still hopeful lol
    06-05-2017 07:10 PM
  4. rhsortho's Avatar
    For what it's worth, I called Samsung after being told I needed to talk to e-commerce department. I was told by the lady that I was approved, and just waiting for the bundle to be shipped. She said most people are 4-6 weeks from date of purchase. She also informed me that the reason the charge no longer shows is that it was a soft hold to verify funds, and falls off after 72 hours. Actual charge will be made when the bundle actually ships.

    Obviously she could have just been lying to me, but I have a hard time believing she would just flat out lie to me. Just thought I'd share why I'm still hopeful lol
    I received a reply from E-commerce to an email inquiry I sent about a week ago. She looked up my order number and told me it "showed as pending fulfillment" and that once it ships I'll get an email. So it appears what the rep you spoke with has the same info. so there is hope They are within the 6-8 week timeframe, I just wish communication regarding status was better. their own website had conflicting status info for my submission, as did the shop Samsung app.
    06-05-2017 10:03 PM
  5. Edgar5's Avatar
    So I submitted a BBB complaint regarding this whole process. Not sure if that did it or what but I'm supposed to be getting bundle on Wednesday that was purchased may 9th. Good luck everyone!
    06-05-2017 10:59 PM
  6. skiingj's Avatar
    After hours and hours of phones calls my Full Immersive experience has shipped. I bought two phones and applied for the promo the first day I received the phones April 26. One promo came back invalid purchase period and invalid receipt. Even though I bought both phones on the same day and on the same receipt. Re-applied and eventually was told only one phone made the promo.

    A few weeks ago I received one gear VR. Today I received notification that the Full Immersive bundle has finally shipped. Since I was screwed out of a bundle I decided when I had to pay for the one I would select two units and see what happens. Well today I received shipment notification that a nine pound box has shipped. That appears two be two bundles. Finally done with this ordeal. Learned my lesson with Samsung Promos.
    06-07-2017 07:34 PM
  7. trucksmoveamerica#AC's Avatar
    I just got my email from Samsung, suppose to be here Friday. Fed ex app has it listed also, so looking good. I was just about ready to say who cares anymore.
    06-07-2017 07:48 PM
  8. TechWhore's Avatar
    Quick recap registered on launch day, approved 4/30, bought bundle 5/10--just got this email

    Dear Stephanie Barnet,*

    We have not yet been able to ship the products from Samsung Electronics America listed below. Your order will be fulfilled as soon as the product(s) becomes available. The estimated date of fulfillment is 07/09/2017.*

    Product NameSKUUnfulfilled Quantity}Fully immersive Gear VR experienceET-VRGIFTBNDLE1

    If you are still interested in receiving this merchandise, no further action is required on your part.*
    06-09-2017 11:13 AM
  9. skiingj's Avatar
    Quick recap registered on launch day, approved 4/30, bought bundle 5/10--just got this email

    Dear Stephanie Barnet,*

    We have not yet been able to ship the products from Samsung Electronics America listed below. Your order will be fulfilled as soon as the product(s) becomes available. The estimated date of fulfillment is 07/09/2017.*

    Product NameSKUUnfulfilled Quantity}Fully immersive Gear VR experienceET-VRGIFTBNDLE1

    If you are still interested in receiving this merchandise, no further action is required on your part.*
    That $ucks! I registered a couple days before you and paid the day before. My two bundles came today. If you haven't called them its worth the try as they can send a ticket to the warehouse to expedite. I was told they got a shipment in last Friday that is the day I called. Maybe they're out already. Best of luck! This promo $ucks in so many ways!
    TechWhore likes this.
    06-09-2017 01:43 PM
  10. Jas87's Avatar
    Quick recap registered on launch day, approved 4/30, bought bundle 5/10--just got this email

    Dear Stephanie Barnet,*

    We have not yet been able to ship the products from Samsung Electronics America listed below. Your order will be fulfilled as soon as the product(s) becomes available. The estimated date of fulfillment is 07/09/2017.*

    Product NameSKUUnfulfilled Quantity}Fully immersive Gear VR experienceET-VRGIFTBNDLE1

    If you are still interested in receiving this merchandise, no further action is required on your part.*
    I actually received the same email overnight. It was nice to get some kind of communication.
    TechWhore likes this.
    06-09-2017 05:13 PM
  11. TechWhore's Avatar
    I actually received the same email overnight. It was nice to get some kind of communication.
    So I just got my tracking info. It will be here tuesday.
    06-16-2017 04:28 PM
  12. cardboard60's Avatar
    Got mine from Samsung.
    When you look at videos. It's blurry.

    Took it to verizon. Since i didnt get it from them. They will not help me.
    Went to Best Buy. Since i didn t buy it not my phone from best buy.
    Samsung wouldn't do nothing about it.
    So I gotva VR viewer that is poorly made.
    Too much BS to deal with Samsung to get it replaced.
    06-16-2017 05:03 PM
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