Registration for "immersive Gear VR experience for $99" - How did it Go

[Aj2017]

Now they told me its Pending Fulfillment

 

[KennyJohnson]

I think this is bull**** I I got my phone on the19th submit the same day and paid the next day still no tracking number samsung is unorganized company

They are going to ship out like 35,000 units and it's only been a week. Let's pump the breaks a little bit.

 

[Kalelfromkrypton41581]

I was just on the phone with samsung Direct bunch of bull**** every one has a story to tell u with first its backorder then u would recive a email any day no one has the truth

The $99 bundle is not backordered. They are all at the warehouse.

 

[Kalelfromkrypton41581]

They are going to ship out like 35,000 units and it's only been a week. Let's pump the breaks a little bit.

And that's not even including all the other normal shipments they have to fulfill too. I guarantee people in the warehouse is pulling a crap ton of overtime right now. Lol.

 

[jrpimp00]

Finally got notified yesterday that I am approved, but when I check the App it says "Approved" but doenst say for what device beside Product. Its just blank. If you chose the $99 bundle does it actually show that? Two of my friends chose just the VR and it shows VR and remote beside product. Mine got kicked back twice saying I didnt attach receipt but I verified with a REP on the phone that they received it twice. I still havent received an email to pay. YES i am sure i chose the $99 bundle.

 

[Kalelfromkrypton41581]

Finally got notified yesterday that I am approved, but when I check the App it says "Approved" but doenst say for what device beside Product. Its just blank. If you chose the $99 bundle does it actually show that? Two of my friends chose just the VR and it shows VR and remote beside product. Mine got kicked back twice saying I didnt attach receipt but I verified with a REP on the phone that they received it twice. I still havent received an email to pay. YES i am sure i chose the $99 bundle.
View attachment 258529

Is it blank at all times?

 

[jrpimp00]

yes

 

[jrpimp00]

Is it blank at all times?

yes

 

[Kalelfromkrypton41581]

yes

That is a bit odd. Have you tried calling them?

 

[IYTYJO]

I've never posted but I've been watching this forum so I'd figured I'd share where I'm at.
I received my phone on the 19th (pre-ordered through sprint).
I registered immediately on the website from a different phone.
I received the registration approved email on the 20th at 3:19pm
I received the buy link for the $99 box on the 21st at 10:49pm and paid immediately.
Received my confirmation and order number the same night at 11:15pm
I had a pending charge from them and then it disappeared ( I know it won't be a hard charge until shipped)
Now I'm just waiting. If I've learned anything from being in the military...it's hurry up and wait lol.
If I get it, I get it. If I don't it won't be the end of the world!

 

[jrpimp00]

That is a bit odd. Have you tried calling them?

Yeah, on hold again now. was told I should have an email to pay with in 48 hours, and its been 46.5 hours. Very jacked up promotion

 

[hparsons]

...
If I get it, I get it. If I don't it won't be the end of the world!

This /\ right /\ here /\

 

[felloffthetruck]

I don't understand what has happened to your order. What has reps told you happened and what do they say when they see how long it's been since you placed the order??

I called once and was on hold for 2.5 hours just to get some dumb@ss tell me that it the websites fault and he could do nothing. Don't want to put another 2+ hours on hold for nothing.

 

[Kalelfromkrypton41581]

I called once and was on hold for 2.5 hours just to get some dumb@ss tell me that it the websites fault and he could do nothing. Don't want to put another 2+ hours on hold for nothing.

Did you call 1800-Samsung or 855-sam-usa1? If you have an actual order number then call the second number if you haven't already. That is Ecommerce number. Choose option 2 which I believe is the option for if your calling about a Samsung direct order which is basically what it is. Try it if you haven't already.

 

[felloffthetruck]

Did you call 1800-Samsung or 855-sam-usa1? If you have an actual order number then call the second number if you haven't already. That is Ecommerce number. Choose option 2 which I believe is the option for if your calling about a Samsung direct order which is basically what it is. Try it if you haven't already.

Has anyone received positive results calling them?

 

[goku9384]

Just received my shipping email. Expected arrival 5/2. I ordered $99 immersive bundle 4/20.

 

[Kalelfromkrypton41581]

Has anyone received positive results calling them?

I called them yesterday and it was somewhat positive. She was very nice and it didn't seem like she reading a script or blowing smoke up my arse. Just give it a try. You never know until you try it out.

 

[felloffthetruck]

I called them yesterday and it was somewhat positive. She was very nice and it didn't seem like she reading a script or blowing smoke up my arse. Just give it a try. You never know until you try it out.

Did yours ever ship?

 

[Kalelfromkrypton41581]

Did yours ever ship?

No. I paid for my bundle right after midnight on the 22nd so they probably started officially processing my gift on Monday. She told me based on what she was seeing on my order, that I should have an update by end of day today. I can't quote her but all I can do is just be patient and see if I get a shipping notification sometime today. When I get the email, you can bet that I'll be posting an update here. Just give it a shot.

 

[KennyJohnson]

Just got my shipping notice. Will be here Tuesday.