04-30-2017 07:11 PM
26 12
tools
  1. hparsons's Avatar
    This may sound like a silly question, but I've already been burned (though I recovered) once on "water damage" on a Samsung phone. The S8 (or in my case, the S8 Plus) is listed as "Water resistant up to 1.5 meters of water for 30 minutes".

    The first question, how will Samsung (or the carriers) determine the water exposure? Before, if the moisture indicator showed water exposure, the warranty was voided (that's what happened to me, though my phone was a week old and had NEVER BEEN IN WATER).

    Second question almost sounds silly, but my situation would have sounded silly as well - Is the 30 minutes cumulative? In other words, I drop the phone in the pool (shallow end) and grab it in 5 minutes. It happens 6 more times, I'm now at 35 minutes water exposure.

    I know these might like silly questions, but I'm gunshy after my Note 5 experience. Phone went wonky literally after a week. Took it back to Best Buy, and they said it LOOKED like it had been in water. Moisture indicator was "partially" tripped (their words), and the camera lens was fogged. But, I had never gotten it wet, not taken near my shower (they asked), etc etc. My best guess is that I had a weekend with the family at a campground (where there were cabins), and I was constantly in and out of an air conditioned cabin into Texas 100+ humid weather. I finally got the phone replaced, but it was a pain.
    04-19-2017 11:42 AM
  2. bmhillegass87's Avatar
    Hi hparsons!

    These are genuine concerns! I'm sorry you had a previous bad experience with Samsung. While I can't comment yet on the S8/S8+ warranty policy (I should have the warranty paperwork shortly when I receive the device), the biggest thing to remember is the difference between "resistance" and "proof." They determine water exposure by the indicator. If that is tripped, they will not cover your device under warranty. I want to say the S7 active is one of their only devices that has a different warranty type. The S8/S8+ is branded with "water resistance" which I think would classify it under the same rules as years past. If for whatever reason they can show you have mishandled the phone causing water or moisture damage it is the customer responsibility.

    Regarding your submersion question, they are simply saying the device should not remain underwater more than 30 minutes consecutively. It isn't a pool (no pun intended) of time that equals 30 minutes and then your submersion time is used up. They just recommend you don't leave it underwater for extended periods of time.

    Hope this helps! I just want to set the right expectations. Manufacturers will usually do very little to help you out if it comes at the cost of giving you essentially a free device. Of course, there are alternatives like purchasing insurance, but again those policies have additional rules. I'll be sure to engage that warranty booklet when the device is here.
    04-19-2017 12:32 PM
  3. Gary02468's Avatar
    When I get a device that's IP68-certified, one of the first things I do is turn it on, immerse it in a transparent container of water for several minutes, and verify that it still works, while videoing the whole process. That way, if there's a gross defect in the water resistance, I'll be able to document that the device failed to meet its advertised specs.
    bmhillegass87 likes this.
    04-19-2017 12:39 PM
  4. eshropshire's Avatar
    The Samsung warranty does not cover water damage.
    04-19-2017 01:41 PM
  5. Gary02468's Avatar
    The Samsung warranty does not cover water damage.
    That may be what they say, but I'm skeptical they can lawfully refuse coverage if the customer can prove that the phone failed to offer the degree of protection advertised.
    04-19-2017 03:44 PM
  6. miketko's Avatar
    This may sound like a silly question, but I've already been burned (though I recovered) once on "water damage" on a Samsung phone. The S8 (or in my case, the S8 Plus) is listed as "Water resistant up to 1.5 meters of water for 30 minutes".

    The first question, how will Samsung (or the carriers) determine the water exposure? Before, if the moisture indicator showed water exposure, the warranty was voided (that's what happened to me, though my phone was a week old and had NEVER BEEN IN WATER).

    Second question almost sounds silly, but my situation would have sounded silly as well - Is the 30 minutes cumulative? In other words, I drop the phone in the pool (shallow end) and grab it in 5 minutes. It happens 6 more times, I'm now at 35 minutes water exposure.

    I know these might like silly questions, but I'm gunshy after my Note 5 experience. Phone went wonky literally after a week. Took it back to Best Buy, and they said it LOOKED like it had been in water. Moisture indicator was "partially" tripped (their words), and the camera lens was fogged. But, I had never gotten it wet, not taken near my shower (they asked), etc etc. My best guess is that I had a weekend with the family at a campground (where there were cabins), and I was constantly in and out of an air conditioned cabin into Texas 100+ humid weather. I finally got the phone replaced, but it was a pain.
    Well the note 5 wasn't water proof at all so this shouldn't happen with the s8
    04-19-2017 03:50 PM
  7. miketko's Avatar
    When I get a device that's IP68-certified, one of the first things I do is turn it on, immerse it in a transparent container of water for several minutes, and verify that it still works, while videoing the whole process. That way, if there's a gross defect in the water resistance, I'll be able to document that the device failed to meet its advertised specs.
    Hardcore lol
    sicario666 likes this.
    04-19-2017 03:51 PM
  8. eshropshire's Avatar
    That may be what they say, but I'm skeptical they can lawfully refuse coverage if the customer can prove that the phone failed to offer the degree of protection advertised.
    I know several people who have S7s and S5s that did not get coverage for water damage. If you look at the fine print I am sure you will find language that limits the coverage.

    This article is about the S7 but the language is the same on the S8.
    http://www.zdnet.com/article/samsung...e-on-your-own/
    04-19-2017 05:03 PM
  9. Gary02468's Avatar
    I know several people who have S7s and S5s that did not get coverage for water damage. If you look at the fine print I am sure you will find language that limits the coverage.
    Yes, but there are also laws that limit the extent to which the fine print can limit coverage. In general, you can't advertise that a product does X and then refuse responsibility when the product does not do X.
    rugby_polonauti likes this.
    04-19-2017 05:07 PM
  10. Borarjti's Avatar
    As long as you don't leave it under water for extended periods of time you should be fine. I went kayaking with my s7 edge and the only thing I noticed is it kept trying to unlock itself when water was beading on the display and it took an hour or so for the speaker to dry out and sound normal again.
    04-19-2017 07:36 PM
  11. eshropshire's Avatar
    Yes, but there are also laws that limit the extent to which the fine print can limit coverage. In general, you can't advertise that a product does X and then refuse responsibility when the product does not do X.
    Great, those laws, insurance and your deductible will get you a replacement phone in the USA. Search the forums on IP68 phones and find ones who had the warranty cover moisture damage.
    04-19-2017 09:37 PM
  12. bmhillegass87's Avatar
    For everyone's viewing pleasure I have provided the warranty page for the Galaxy S8/S8+ received today. I may even like my own post for this kind of deep dive!

    Water Resistance-img_20170420_125936.jpg
    04-20-2017 12:02 PM
  13. vader4633's Avatar
    Check out this water test of the s8, shows how deep before it gets water damage.

    04-20-2017 12:51 PM
  14. eshropshire's Avatar
    For everyone's viewing pleasure I have provided the warranty page for the Galaxy S8/S8+ received today. I may even like my own post for this kind of deep dive!

    Click image for larger version. 

Name:	IMG_20170420_125936.jpg 
Views:	47 
Size:	354.7 KB 
ID:	257363
    So if your phone gets water damage you are SOL. Basically the claim of IP68 is worthless. Maybe it will prevent water damage but no guarantee, if it doesn't you have a dead phone.
    bmhillegass87 and Ageeb like this.
    04-20-2017 01:30 PM
  15. Gary02468's Avatar
    Search the forums on IP68 phones and find ones who had the warranty cover moisture damage.
    Find ones who could prove (in the manner I described above) that the phone failed to protect against the specified amount of water exposure, and yet were denied warranty coverage.
    04-20-2017 02:04 PM
  16. eshropshire's Avatar
    Find ones who could prove (in the manner I described above) that the phone failed to protect against the specified amount of water exposure, and yet were denied warranty coverage.
    I have read several posts here over the years since the S5 was released of people being surprised they had no claim for moisture damage.

    I don't know what you are arguing about, as shown above the S8 warranty does not cover moisture damage. If moisture gets in your phone and damages the phone you have no warranty claim.
    04-20-2017 10:24 PM
  17. Gary02468's Avatar
    I don't know what you are arguing about, as shown above the S8 warranty does not cover moisture damage. If moisture gets in your phone and damages the phone you have no warranty claim.
    I already explained why that doesn't follow. Yes, Samsung's blurb says they won't cover it. But a company can't just refuse to cover a defect in their product, and it is a defect if the phone doesn't resist water to the extend advertised. The law does not honor that sort of refusal.
    04-29-2017 07:19 AM
  18. Ageeb's Avatar
    Hi hparsons!

    These are genuine concerns! I'm sorry you had a previous bad experience with Samsung. While I can't comment yet on the S8/S8+ warranty policy (I should have the warranty paperwork shortly when I receive the device), the biggest thing to remember is the difference between "resistance" and "proof." They determine water exposure by the indicator. If that is tripped, they will not cover your device under warranty. I want to say the S7 active is one of their only devices that has a different warranty type. The S8/S8+ is branded with "water resistance" which I think would classify it under the same rules as years past. If for whatever reason they can show you have mishandled the phone causing water or moisture damage it is the customer responsibility.

    Regarding your submersion question, they are simply saying the device should not remain underwater more than 30 minutes consecutively. It isn't a pool (no pun intended) of time that equals 30 minutes and then your submersion time is used up. They just recommend you don't leave it underwater for extended periods of time.

    Hope this helps! I just want to set the right expectations. Manufacturers will usually do very little to help you out if it comes at the cost of giving you essentially a free device. Of course, there are alternatives like purchasing insurance, but again those policies have additional rules. I'll be sure to engage that warranty booklet when the device is here.
    It took me 4 S6 Actives to get a properly working one (various issues) and each time I called for exchange shipping, the first thing they had me do was pull the sim tray to see if the water exposure was triggered (something would change color in there).
    It's advertised to be used under water but the reality is, it falls under the same warranty.

    Had an S7 Active as well but it worked properly out of the box.

    That being said, I did use them all under water and no issues thank God
    04-29-2017 07:51 AM
  19. teristark's Avatar
    Great, those laws, insurance and your deductible will get you a replacement phone in the USA. Search the forums on IP68 phones and find ones who had the warranty cover moisture damage.
    My husband got his S5 wet by accident within a few days of owning it and the phone went bonkers. I took it to our Samsung repair location and they gave him a replacement phone because the phone failed some kind of pressure test they performed. I would have to say that they will replace a phone for moisture damage if it is truly defective.
    04-29-2017 09:56 AM
  20. theelite1x87's Avatar
    I really wish media outlets would put some fire under Samsung and other manufactures about this. They advertise the phones as water resistant (Even have ads showing it being subjected to wet conditions) but then they say if device fails due to water getting inside they aren't responsible. I think that's bull. My device is ADVERTISED to service up to 1.5m for 30mins. If it fails that and gets damaged, that's not on me. Device is defective per their own claims and ratings. They should replace it.
    04-29-2017 11:17 AM
  21. hparsons's Avatar
    I think it's important to note, since I started this thread, my Note 5 that I had problems with never went in water. The moisture indicator was "partially" triggered (the term the girl at Best Buy used) and the fornt camera lens was fogged. They asked me questions about taking into a steamy bathroom (nope) or having it in my pocket while sweating profusely (nope). The ONLY thing I can think of as an explanation was taking in and out of an air conditioned cabin on a very hot muggy day.
    If a $700 phone can go bad from that kind of use after 5 days, it concerns me about how well Samsung will cover damage when they claim a phone is water resistant at 1.5 meters for 30 minutes, but the puts a moisture disclaimer in the fine print on their warranty.
    04-30-2017 03:51 AM
  22. bandofbrothers2112's Avatar
    This is why it's advertised as Water Resistant and not Water Proof.

    We agree to the various T&'s when we buy an item.

    If a person isn't happy with certain terminology and attached T&C then one can make an informed choice not to buy.
    04-30-2017 07:48 AM
  23. theelite1x87's Avatar
    That's the problem though. If they didn't advertise it that's one thing, but they clearly advertise it one way but than the fine print says do so at your own risk because we won't stand by it's claimed resistance that we just advertised. I'm certain if manufactures got grilled by lawyers in a courtroom they'd be found for false advertisement.
    04-30-2017 09:31 AM
  24. bandofbrothers2112's Avatar
    Apple do similar.

    I'm sure all the T&C , advertising and small print was proof read, checked and then re proofed before it all left their hands.
    04-30-2017 11:31 AM
  25. hparsons's Avatar
    Apple do similar.

    I'm sure all the T&C , advertising and small print was proof read, checked and then re proofed before it all left their hands.
    Yup, and you can bet all of that assessment includes Evaluations like "how many extra phones will the ad sell?" and "how many people will push back if we have fine print to try to get out of warranty claims"
    04-30-2017 04:32 PM
26 12

Similar Threads

  1. Blue water droplet appeared on screen, what is it?
    By AC Question in forum Ask a Question
    Replies: 2
    Last Post: 04-19-2017, 08:47 PM
  2. My nexus 5x is water damaged.What can i do now?
    By AC Question in forum Ask a Question
    Replies: 1
    Last Post: 04-16-2017, 01:04 PM
  3. Water Resistance and Warranties
    By Coraya in forum General News & Discussion
    Replies: 4
    Last Post: 04-09-2017, 11:28 AM
  4. Replies: 1
    Last Post: 04-04-2017, 02:06 AM
  5. Replies: 1
    Last Post: 04-03-2017, 04:40 AM
LINK TO POST COPIED TO CLIPBOARD