05-21-2017 11:13 PM
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  1. bytheriver's Avatar
    Yes..that's what I was wondering...how do you fix the red borders without adjusting the entire screen...I would like to know what is exactly causing it to have a red border ..
    04-24-2017 08:50 PM
  2. zipro's Avatar
    @bytheriver you can't. If the phone has a generally purple display, you can fix it by calibrating the entire display. If it's only certain areas, that won't work. When Samsung acknowledged the purple tint issue, they were clearly taking about the whole display being purple. I think the edge issue is an isolated one and most definitely won't be fixed by a software patch. We ended up returning the S8+ because they weren't in stock anywhere and we only have a 7-day return window in DoA cases. If I had waited, I would have had to send it in for a repair and i doubt the the repair company would agree to a Display change. I'm 99.9% certain I'd get the 'within specs' treatment there.
    04-24-2017 10:31 PM
  3. LineKill's Avatar
    Here is what Consumer Reports has to say about the red tint.

    https://androidcommunity.com/consume...aker-20170425/
    04-25-2017 10:25 AM
  4. bandofbrothers2112's Avatar
    I looked at the working models in my local Samsung Experience Store in the u.k.

    The s8+ units did appear to be showing a more red tint. Turning the red down half way seemed to cure it.

    All the s8 phones were white.
    04-25-2017 12:15 PM
  5. bandofbrothers2112's Avatar
    I know some are happy to compromise if they are only mildly affected by the red issue but my thinking is exactly the same as some others, I'm paying close to £800 for this device, it should be perfect out of the box. I know there will always be defective devices for various reasons but this is a widely reported issue affecting this model.
    Totally agree @UKgalaxy

    I'm paying £689 for the s8 so I'll definitely be firing it up in the Samsung Experience Highstreet Store before leaving to check that it both turns on Ok and I'll be looking at the screen for whiteness.

    As I've just mentioned in my recent post here some of the s8+ models seemed to show this tint.

    The s8 models seemed to all be fine with the displays being white.
    04-25-2017 12:21 PM
  6. dryja123's Avatar
    Any word on the update we were expecting to receive this week?
    04-28-2017 09:26 AM
  7. TFBisquit's Avatar
    Russia seems to have it? And someone from London. But I've been told by samsung NL it could be 2 weeks or more.
    Fingers crossed.
    04-28-2017 09:32 AM
  8. zipro's Avatar
    Russia seems to have it? And someone from London. But I've been told by samsung NL it could be 2 weeks or more.
    Fingers crossed.
    Doesn't matter anyway - according to some Korean Twitter users, the update really doesn't do much and certainly won't fix those cases in which the edges are red and the rest isn't.

    Also, changing the color temperature to cool isn't a fix. A lot of people like warm colors on the screen.
    04-28-2017 10:24 AM
  9. bandofbrothers2112's Avatar
    Update: Picked up my s8 today from Samsung and no red tint. I'm in the Uk.
    04-28-2017 02:16 PM
  10. anon(10185658)'s Avatar
    I have the red tint. I took it to Best Buy on Samsung's instructions to talk to the rep there for Sammy and he couldn't do anything to fix it. I called Samsung back ( I bought it directly from them) and they wouldn't do an exchange??? They will only take a return for a full refund. So, I am sending it back. Well, I just bought G6 on Swappa. After the Note 7, and the crap updates with my S7 unlocked version, I'm done. I'm so disappointed. I really liked this phone other than the tint. I bet it's hardware. Maybe I'll be proven wrong.
    zipro likes this.
    04-28-2017 07:45 PM
  11. cohoman's Avatar
    I've been watching a lot of online video reviews of the S8 compared to the LG G6 and almost all of them show the S8 with a red tinged background when it is supposed to be white. Very obvious when looking at the LG and S8 side by side with a white background. Because of this, I've been holding off upgrading to the S8 until there's some viable resolution.
    04-28-2017 07:52 PM
  12. MikeLW1984's Avatar
    There is some hubbub about red tinted displays. Anyone seeing this?
    None here with s8+.
    04-28-2017 08:39 PM
  13. zipro's Avatar
    I have the red tint. I took it to Best Buy on Samsung's instructions to talk to the rep there for Sammy and he couldn't do anything to fix it. I called Samsung back ( I bought it directly from them) and they wouldn't do an exchange??? They will only take a return for a full refund. So, I am sending it back. Well, I just bought G6 on Swappa. After the Note 7, and the crap updates with my S7 unlocked version, I'm done. I'm so disappointed. I really liked this phone other than the tint. I bet it's hardware. Maybe I'll be proven wrong.
    Buying an S8+ is like playing Russian roulette at this point. A huge number of devices have faulty screens and it seems to be pure luck if you get a good one. On my third device now and that one is the worst one yet. I'm not sure if they even sell faultless ones in Europe at this point - I've yet to see one.

    I'll exchange it one more time - if the next one is still bad, I'll keep it for VR and get an LG G6 for daily use instead. They're selling them at 550.- here now after a trade-in.
    04-29-2017 12:10 AM
  14. Ca_lvn's Avatar
    It's almost hard to believe this is a issue after N7 how could they let it happen
    04-29-2017 08:17 AM
  15. lucianus_luciferus's Avatar
    i just went to pcworld in uk and saw 2 s8. one of them had the pink tint and the other had a blue/green tint. when i asked the guy about the issue he said there is nothing wrong with them lol.
    04-29-2017 08:54 AM
  16. zigaliro's Avatar
    I can definitely see some red around the edges. Very disappointed.
    04-29-2017 10:07 AM
  17. anon(10185658)'s Avatar
    Where the **** is the fix that they promised this week? I have a return label.coming for the phone, but I might cancel if the software patch works. Highly doubtful though.
    04-29-2017 05:08 PM
  18. UKgalaxy's Avatar
    Where the **** is the fix that they promised this week? I have a return label.coming for the phone, but I might cancel if the software patch works. Highly doubtful though.
    Korea has already had the update but trying to find out online whether it has worked or not has revealed nothing. Why it can't be rolled out to all devices (just like apple would) is beyond me.

    I'm on my 2nd defective red screen device and awaiting my third to see if that is free of the red screen but to be honest I'm getting a bit pi$$ed off with this phone now.
    zipro likes this.
    04-29-2017 05:46 PM
  19. anon(10185658)'s Avatar
    Korea has already had the update but trying to find out online whether it has worked or not has revealed nothing. Why it can't be rolled out to all devices (just like apple would) is beyond me.

    I'm on my 2nd defective red screen device and awaiting my third to see if that is free of the red screen but to be honest I'm getting a bit pi$$ed off with this phone now.
    Agree. If I hadn't been through the Note7 debacle and then with little to no updates on the replacement S7 after that, it has made it harder for me to not just walk away. I'm sorry to hear you've been through two already. Once you see that pink tint, it can't be unseen.
    zipro likes this.
    04-29-2017 07:54 PM
  20. zipro's Avatar
    Seems that I was wrong - Samsung has indeed added an option to correct the color on the edges of the screen. Also the update has begun to roll out in Europe (UK, Germany etc) but it hasn't hit Switzerland yet. Which might be a problem as I need to return mine on Tuesday and I'd hate to do so if the fix takes care of the problem.
    04-29-2017 11:51 PM
  21. bandofbrothers2112's Avatar
    Theirs been some good conversations on wether the fix being rolled out could help with what's being sometimes labelled as a hardware issue.

    Others have said that playing around with those colour controls in the display settings can mess up how overall the colour ratio looks on the phone.

    When I picked up my s8 from the Samsung Experience Store in the U.K I fired it up in the store.

    Both to check it booted up ok , make sure there was no scratches or marks and to have a peek at the whiteness of the display. Man I probably looked at angles of the screen that probably don't exist! All is good with it.

    I looked at the display models in quite a few shops and to my very limited experiment it seemed to be the s8 + models that were predominantly affected by this tint.
    04-30-2017 12:00 AM
  22. zipro's Avatar
    I agree - from what I've seen it's mainly the S8+ models that have the issue. And yeah, meddling with the color sliders can easily mess up the screen's color configuration. It's easily reset, though.
    bandofbrothers2112 likes this.
    04-30-2017 12:26 AM
  23. bandofbrothers2112's Avatar
    I agree - from what I've seen it's mainly the S8+ models that have the issue. And yeah, meddling with the color sliders can easily mess up the screen's color configuration. It's easily reset, though.
    It would make things a little easier to change those if a % figure was next to each slider so people could compare settings.
    04-30-2017 12:35 AM
  24. zipro's Avatar
    It would make things a little easier to change those if a % figure was next to each slider so people could compare settings.
    Don't believe that would help as each screen is different
    04-30-2017 08:23 AM
  25. maelji9's Avatar
    My S8+ has the pink edge issue, however I'm beginning to wonder if all of the phones don't have the problem. I went to Verizon to exchange mine, which they agreed to do, and while I waited I checked out the display S8's - everyone had the pink edges, to a greater or lesser degree. Then the clerk brought out a replacement - it had the pink edges. We went through 4 more pbones w pink edges B4 he told me we couldn't open anymore. I kept the phone and proceeded to Att&t to check out their demo models - pink edges on all. Then I went to Best Buy and looked at their floor models. Yup, all pink edges. Yet some of u claim not to have the pink edges. I'm wondering if some of us are just more fussy than others, and it's we who are noticing it, as it is fairly slight in appearance. In fact , many people I've showed it to don't see it, even after I've pointed it out. However , others have noticed it, including the Verizon guy who helped me find a pinkless phone. In sum, I kept the phone (as I can't find one that isn't pink edged), and I'm patiently awaiting some kind of exolaination or fix.
    05-01-2017 12:13 AM
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