AT&T Galaxy S8 Samsung Pay not working

[munnarg]

It won't move past the first screen for me... just keep spinning and spinning. I clicked the start button but it's just stuck on the first screen. This is frustrating since I use this app everyday.

 

[blaine07]

Probably overloaded their servers with joyous new S8 owners setting it up lol

 

[munnarg]

Ended up doing a factory reset.

 

[cwed2k5]

Did the factory reset get it working? I can't seem to get past the spinny circe

 

[TabGuy]

I used Samsung Pay at El Pollo Loco for lunch today. It ended up posting 2,500 points to my account.

 

[timbocf]

Did the factory reset work? I've contacted samsung several times to no avail

 

[anon(238680)]

I used Samsung Pay at El Pollo Loco for lunch today. It ended up posting 2,500 points to my account.

Are you using the favorite card setting and seeing the tab at the bottom your screens? I have them all set and seeing nothing.

 

[SparkswillFly]

It won't move past the first screen for me... just keep spinning and spinning. I clicked the start button but it's just stuck on the first screen. This is frustrating since I use this app everyday.

Hey guys

Figured it out........

When performing initial setup it walks you through the cool sign on options (Face, IRIS, Fingerprint) well we know Samsung put out a statement that Face Recognition will not be supported in Samsung Pay.

I went back in and deleted face data and disabled both Face and IRIS and only kept fingerprint scan enabled, then went back to Samsung Pay and it worked fine.

Good Luck

Travis

 

[munnarg]

I never did the face unlock setup.

Hey guys

Figured it out........

When performing initial setup it walks you through the cool sign on options (Face, IRIS, Fingerprint) well we know Samsung put out a statement that Face Recognition will not be supported in Samsung Pay.

I went back in and deleted face data and disabled both Face and IRIS and only kept fingerprint scan enabled, then went back to Samsung Pay and it worked fine.

Good Luck

Travis

Yes the factory reset worked for me.

Did the factory reset work? I've contacted samsung several times to no avail

 

[vwite]

Hey guys, has anyone been able to solve this without doing a factory reset? The method of disabling biometrics security didn't work.