10-03-2017 07:56 PM
46 12
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  1. munnarg's Avatar
    Is there really no visual voicemail app on this phone? I had to download the AT&T one from the Play Store.
    04-20-2017 11:26 AM
  2. hydrofarmer's Avatar
    Just get youmail.
    04-20-2017 11:34 AM
  3. SpookDroid's Avatar
    Visual Voice mail has always been carrier-dependent. There is no stock visual voice mail app, so if it was there on ATT versions before and this time around there isn't one pre-installed, then they decided to cut down on the bloatware and let you download what you need from the Play Store.
    04-20-2017 11:35 AM
  4. munnarg's Avatar
    Visual Voice mail has always been carrier-dependent. There is no stock visual voice mail app, so if it was there on ATT versions before and this time around there isn't one pre-installed, then they decided to cut down on the bloatware and let you download what you need from the Play Store.
    Except that it's the same carrier and the app on the S7 Edge is completely different than this AT&T piece of ****. I just checked the apk of the app on the S7 Edge and it does say Samsung. I just hate using carrier apps.
    04-20-2017 12:08 PM
  5. SpookDroid's Avatar
    It might be branded as Samsung, but like I said, Visual Voicemail is totally carrier dependent. If AT&T included a different version on the S7 Edge, it was an AT&T addition.
    04-20-2017 12:23 PM
  6. TXHDGal's Avatar
    Go to the Play Store and install AT&T Visual Voicemail.

    I guess it just didn't come with the phone or transfer over. Weird cuz I transferred all of my apps from the old phone. I really don't like the thought of everything not coming over. Now I need to compare the old to the new. Yuck!

    Have a good day!
    Lisa
    04-20-2017 01:55 PM
  7. jjinal's Avatar
    I thought the same thing. Then I saw a message icon on the bottom left of the dial screen. That's where my voicemail was hiding.
    munnarg likes this.
    04-20-2017 02:29 PM
  8. cdmadon's Avatar
    Is there really no visual voicemail app on this phone? I had to download the AT&T one from the Play Store.
    There's visual voicemail built into the Phone app. Bottom left side.
    jjinal and munnarg like this.
    04-20-2017 02:30 PM
  9. k3m1c6's Avatar
    Verizon has the visual voicemail app loaded
    04-20-2017 02:35 PM
  10. munnarg's Avatar
    I thought the same thing. Then I saw a message icon on the bottom left of the dial screen. That's where my voicemail was hiding.
    Thanks a ton for this.
    jjinal likes this.
    04-20-2017 10:37 PM
  11. munnarg's Avatar
    There's visual voicemail built into the Phone app. Bottom left side.
    Thank you for this. This is what the app on the S7 Edge looked like, but now there's no actual app to click on. Works for me and looks a ton cleaner than that ghastly AT&T app.
    jjinal likes this.
    04-20-2017 10:38 PM
  12. munnarg's Avatar
    Silly question, but how do you multi-quote in this forum? I don't see the option to do it.
    04-20-2017 10:49 PM
  13. jakebake's Avatar
    Verizon has the visual voicemail app loaded
    So looks like there is no button on the bottom left for vzw? Also I have the voicemail but it just shows how many voicemails I have and a button to call there is no visual voicemail. Any idea?
    04-21-2017 02:21 AM
  14. SpookDroid's Avatar
    So looks like there is no button on the bottom left for vzw? Also I have the voicemail but it just shows how many voicemails I have and a button to call there is no visual voicemail. Any idea?
    Get the Verizon voicemail app. Like I said, the visual one is not a 'standard' option, it is added by each carrier. T-Mobile's version, for instance, comes with the T-Mobile separate app included (and removable, since visual voicemail in the Magenta carrier comes with a monthly price tag) but on the Phone app you only get a shortcut to call your actual voicemail.
    04-21-2017 11:03 AM
  15. sheridan1268's Avatar
    I am an AT&T customer. I got my S8 on Friday, April 21, 2017. The phone did NOT come with an AT&T Visual Voicemail app. My S7 had one. None on the S8. On the dialing pad there is a voicemail icon on the bottom left. On the S7, that was for dialup voicemail not visual voicemail. I clicked on it and a screen came up that said...there is no AT&T Visual Voicemail app on the new S8. It said to setup visual voicemail with that little icon on the dialing pad which I did. Now when we get a voicemail, there will be an indicator in the notification panel. So, I had a friend call and leave a voice mail to test it. I clicked on the notification and guess what...visual voicemail did come up just as we are used to. I hope this helps.
    04-23-2017 05:31 PM
  16. nonie's Avatar
    I am an AT&T customer. I got my S8 on Friday, April 21, 2017. The phone did NOT come with an AT&T Visual Voicemail app. My S7 had one. None of S8. On the dialing pad there is a voicemail icon on the bottom left. On the S7, that was for dialup voicemail not visual voicemail. I clicked on it and a screen came up that said...there is no AT&T Visual Voicemail app on the new S8. It said to setup visual voicemail with that little icon on the dialing pad which I did. Now when we get a voicemail, there will be an indicator in the notification panel. So, I had a friend call and leave a voice mail to test it. I clicked on the notification and guess what...visual voicemail did come up just as we are used to. I hope this helps.
    I got my s8+ Friday also from local att store, and I have the app on my phone.
    04-23-2017 05:35 PM
  17. sheridan1268's Avatar
    I got my s8+ Friday also from local att store, and I have the app on my phone.
    Hi, Nonie. Thanks for posting that. Very interesting your S8+ had the AT&T Visual Voicemail app but my S8 did not. is it the same blue app we had for the S7 if you would happen to know ? This app is in the Google Play Store but believe it or not...the app is not compatible with the S8...is what it says...thus I couldnt even download it to my phone. There is no substitute in the Play Store. There is an AT&T Visual Voicemail Viewer app but when I downloaded it to my phone, it didnt work. Is that the one you have Nonie...the AT&T Visual Voicemail Viewer app ? Is your app blue like on the S7. I call AT&T customer service here Sunday evening and the guy who answered had zero idea. I will call AT&T tomorrow. I would like to have the app. Nonie...does your app have a numeral imposed on the app for the number of voicemail messages ? The S7 app never had that feature. Does yours ? What is the experience of others on this thread ?
    04-23-2017 05:43 PM
  18. paridge's Avatar
    When you activate it, it looks just like the AT&T voicemail app we've had previously. I found out through this thread.
    nonie likes this.
    04-23-2017 05:50 PM
  19. nonie's Avatar
    Sheridan 1268,
    I don't have the s7, but I don't know what it looks like.

    Just thinking after writing this. Att rep transfered my apps from s5, and so that's why it was on it. But I got new message from app welcoming me.
    It's the one from play store, but it works.

    This is what it looks like.
    Attached Thumbnails No Visual Voicemail App?-988.jpg  
    04-23-2017 05:52 PM
  20. sheridan1268's Avatar
    Parridge...what do you mean..."when you activate it". How did you activate it ? Did the app come with the phone ? I hear you that the app you have is the one we had previously which I will assume you mean on the S7. Is it the blue app with a phone receiver ?
    04-23-2017 05:58 PM
  21. sheridan1268's Avatar
    Thanks, Nonie. Yes, that is the blue app I had on my S7. That is the one I want. I dont have it in my app tray and it is not in the app manager on my phone. And in the Play Store, cant download it because it says not compatible with the S8. Any suggestions ? I am going to call AT&T Pro Enhanced Support through Assurian. Gonna call them right now. See if they can tell me how to get the app. Anyone else ?
    04-23-2017 05:59 PM
  22. jcp007's Avatar
    I was told by AT&T tech support that the old voicemail app hasn't been supported since the GS5. The is an envelope icon that appears on the phone dialer letting you know that there is a voicemail. Tap and it will take you to the same place as the old app.
    04-23-2017 06:08 PM
  23. paridge's Avatar
    “Activate” was probably an overstatement. I can't remember exactly what I did. I went into settings and just did what seemed to make sense. All I know is it works just the way the previous AT&T app worked. You even get the same notifications.
    04-23-2017 06:29 PM
  24. sheridan1268's Avatar
    Thanks, JCP. Well, I had the AT&T blue Visual Voicemail app on my S7 and it worked fine. And Nonnie has that app on her S8 and it works fine. But I hear you. I spoke to AT&T Enhance Pro Tech Support and they dont have a clue. They dont even have an S8 in front of them or screen shots of the phone ops or any written documentation. Totally worthless service. You write about some sort of envelope...not sure what you mean...dont know what it looks like...no clue. But I did write previously here about what I do have in substitute for the app. And sure that will work but with alot more steps. I would like the App. I will keep workng on it. Thanks again. Anyone else ? Do any of you folks have the blue voicemail app that came with your S8 ?
    04-23-2017 06:32 PM
  25. netwerx1's Avatar
    I was told by AT&T tech support that the old voicemail app hasn't been supported since the GS5. The is an envelope icon that appears on the phone dialer letting you know that there is a voicemail. Tap and it will take you to the same place as the old app.
    This. Mine is in the dialer; envelope icon on the lower left when the dialpad is shown, and it works perfectly.
    jjinal likes this.
    04-23-2017 06:39 PM
46 12

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