07-01-2017 01:54 AM
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  1. Misterb's Avatar
    Called Samsung again. Sat on hold for 10 minutes, and they disconnected my call. Again.
    04-25-2017 03:09 PM
  2. ShinyTop's Avatar
    Have received email that VR and controller shipped and then another that my ordered wireless charger had shipped. Have both tracking numbers. They show label created and nothing else. Delivery date for VR supposed to be today but I somehow doubt it.
    04-25-2017 03:15 PM
  3. ShinyTop's Avatar
    Update, just got notified from FEDEX that my VR will be here Thursday.
    04-25-2017 03:34 PM
  4. durandetto's Avatar
    Out of curiosity and boredom I decided to chat with support and like I figured I learned nothing new.
    04-25-2017 03:34 PM
  5. hparsons's Avatar
    ...
    If the resubmission for the offer is denied, Samsung and Best Buy will have permanently lost a customer, and I will do my best to let everyone know about it.
    This one really sounds like a Best Buy issue. How besides the store receipt, would Samsung have known you pre-ordered?
    04-25-2017 03:49 PM
  6. dandman3039's Avatar
    This one really sounds like a Best Buy issue. How besides the store receipt, would Samsung have known you pre-ordered?
    I had to resubmit after the receipt best buy printed for me at the store was rejected.

    I took the PDF of the print order option on bestbuy's website for the order that shows the order and pickup dates, then digitally circled the dates, or phone purchased, and put a digital signature and date on it. Everything they suggest on the terms and conditions for the offer.

    It said there was an error after re-submitting it, so I called Samsung support, and after 1:45 on hold (effin' ridiculous) I got through and they said it all looked good for what I re-submitted. the next day it was showing awaiting approval.

    Just got approval today, and now waiting on shipping.
    04-25-2017 04:31 PM
  7. tattooed4515's Avatar
    I originally got the try again email too. It was my bad. Submitted a picture of the pick up receipt that doesn't have the date of purchase on it. Resubmitted a screen shot of my receipt from bestbuy.com and was approved. Now I'm stuck in processing gift.
    04-25-2017 04:41 PM
  8. teristark's Avatar
    My $99 bundle is due for delivery on Thursday. Funny thing is it says a signature is required but the phone did not. Go figure.
    Oscar Maradiaga and lrrowley like this.
    04-25-2017 05:14 PM
  9. redhawk24's Avatar
    Was able to order my bundle on 4/20, but still have not received shipping information.
    04-25-2017 05:23 PM
  10. netwerx1's Avatar
    Mine was approved (Best Buy preorder) by Samsung on 4/22, and status says "processing gift"...no shipping info yet.
    04-25-2017 05:53 PM
  11. chazglenn3's Avatar
    I also just got the FedEx tracking information. Delivery Thursday and signature is required.
    04-25-2017 05:53 PM
  12. durandetto's Avatar
    Just got notification on FedEx that it will be delivered on Thursday. It says signature required, but I'm 400ft off the road and have them deliver in my breezeway. I've never had a signature needed even for my $900 phone's.
    04-25-2017 06:01 PM
  13. Halloweenoreo's Avatar
    How long is it taking everyone to get tracking info after they get the Approved email from samsung?
    04-25-2017 06:47 PM
  14. durandetto's Avatar
    How long is it taking everyone to get tracking info after they get the Approved email from samsung?
    I got approved last Wednesday and just received my tracking info a couple hours ago. Others have gotten much quicker than me though.
    Oscar Maradiaga likes this.
    04-25-2017 06:52 PM
  15. Halloweenoreo's Avatar
    I got approved last Wednesday and just received my tracking info a couple hours ago. Others have gotten much quicker than me though.
    Gotcha thanks! Got approved saturday so prly next week then if it stays that course
    04-25-2017 06:55 PM
  16. durandetto's Avatar
    There's still hope for getting it this week. There's some people that got approved days after me that already have it or are getting it tomorrow.
    04-25-2017 07:27 PM
  17. Oscar Maradiaga's Avatar
    Just got my shipment confirmation for my 99 bucks Bluetooth headphones gear vr and micro sd card
    04-25-2017 07:32 PM
  18. Misterb's Avatar
    Samsung is a joke, as far as this is concerned. I was just on hold... Again... For over an hour, and their system disconnected me again.
    04-25-2017 08:06 PM
  19. Ageeb's Avatar
    Samsung is a joke, as far as this is concerned. I was just on hold... Again... For over an hour, and their system disconnected me again.
    Have you tried firing off an email in the meantime? They say 24-48 response time to them?
    As a contingency anyway...
    04-25-2017 09:35 PM
  20. Misterb's Avatar
    Have you tried firing off an email in the meantime? They say 24-48 response time to them?
    As a contingency anyway...
    No. Didn't know I could. Do you have an email address for them? I tried to do chat but they said it was down due to too much volume
    04-25-2017 09:40 PM
  21. Ageeb's Avatar
    No. Didn't know I could. Do you have an email address for them? I tried to do chat but they said it was down due to too much volume
    I may have spoken too soon. I looked at a contact page I used for some questions and they seem to have it as after an order number is established.

    Maybe? Idk. Phone might be best after all.

    Edit:
    My apologies if I got your hopes up for a moment.
    04-25-2017 09:52 PM
  22. Misterb's Avatar
    I may have spoken too soon. I looked at a contact page I used for some questions and they seem to have it as after an order number is established.

    Maybe? Idk. Phone might be best after all.
    Okay thanks for trying
    04-25-2017 09:53 PM
  23. lrrowley's Avatar
    I took the advice that I had seen on here and registered for the gear VR through the shop Samsung app. It was so much easier then any other promotion I've applied for, for any company. I was approved the same day I think, 4/20. Got my notification a couple hours ago that it had shipped and is arriving Saturday. I'm in shock that it's moved so quickly lol.
    04-25-2017 10:17 PM
  24. VW Maverick's Avatar
    Just got my email and FedEx tracking info for my Gear VR.
    Looks like delivery Thursday also.

    Mav.
    04-25-2017 10:31 PM
  25. TechWhore's Avatar
    I was on hold for 2.5 hours. When someone finally answered, he told me the promotions dept closed at 9 EST. I started my call at 848 EST, so 12 minutes after I called they closed and I wasted an addtl 2 hours and 38 minutes. Such bull****.
    04-25-2017 11:00 PM
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