07-01-2017 01:54 AM
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  1. mikef91's Avatar
    Mine has been sitting on approved since the 22nd.
    Approved on the 19th through the Samsung app, received the email and paid on the 21st and I've got nothing.
    04-27-2017 05:35 AM
  2. brittydj's Avatar
    Odd....

    Was your from

    BRIGHTPOINT NORTH AMERICA
    TRAFFIC Department
    501 AIRTECH PKWY
    PLAINFIELD, IN US 461687408
    317 707-2192

    It is coming Fedex home not 2 day, Is 1.6 lbs and has no dimensions listed.

    Only other thing I ordered with Samsung is got the free month of Samsung premium care.
    Wonder if they send documents or something.. Hmmm
    Mine is coming from the exact same place and it's also 1.6 lbs. Somethings fishy.
    04-27-2017 08:04 AM
  3. felloffthetruck's Avatar
    Paid for the $99. bundle on 4/20 and as of this morning 4/27 no shipping or tracking info.
    04-27-2017 08:08 AM
  4. mfryck's Avatar
    What a pain in the butt. Ordered the bundle for $99 and all I received was the Gear VR and charged $99. Sat on the phone for 2 hours and could not get to talk to anyone. My order does show the gear vr only, but why did I get charged? I ordered on the 20th.
    04-27-2017 08:11 AM
  5. felloffthetruck's Avatar
    What a pain in the butt. Ordered the bundle for $99 and all I received was the Gear VR and charged $99. Sat on the phone for 2 hours and could not get to talk to anyone. My order does show the gear vr only, but why did I get charged? I ordered on the 20th.
    Maybe you'll end up with 2 Gear VR's in the long run once the $99. bundle ships.
    1naturalace likes this.
    04-27-2017 08:13 AM
  6. jstwondrng's Avatar
    So I finally receive an email from Samsung and they say my registration wasn't approved because my purchase did not occur within the offer purchase period. I preordered on April 1st! Within 3 hours, I receive another email from Samsung saying "Congratulations... Your new Gear VR with Controller and Oculus content bonus will be sent to the address you registered..." WTH??? So, I immediately went to the website to see if this was true and it appears as if it is preparing for shipping. SERIOUSLY!!! Samsung really needs to fix how they handle their promotions.

    J
    04-27-2017 08:51 AM
  7. wolverinex's Avatar
    Mine is scheduled for delivery tomorrow by FedEx
    04-27-2017 08:52 AM
  8. DWS44's Avatar
    Guess I sneaked in under the wire. Finally received my pre-ordered phone on 4/25. Submitted the paperwork for the GearVR promotion that afternoon. Checked the status online today and its shows accepted/approved today and processing.
    04-27-2017 09:12 AM
  9. Zendroid1's Avatar
    So I have two Gear VRs being delivered soon (phone for wife and I). However, my wife didn't like the phone and has sent it back already (dropped it off in the mail yesterday). Should we just call Samsung about returning the VR or is there a process for this?
    04-27-2017 09:16 AM
  10. AlphaVictor87's Avatar
    Just got the notification it was delivered! sucks now i've gotta wait till 5pm to use it!
    04-27-2017 09:26 AM
  11. Edgar5's Avatar
    Anyone that had to resubmit a copy of a receipt get the opportunity to order the $99 bundle?
    04-27-2017 09:34 AM
  12. Oscar Maradiaga's Avatar
    Getting my immersive pack today out for delivery so hyped
    04-27-2017 09:40 AM
  13. TB-1599's Avatar
    By the time I got home from work with my new phone the 99.00 bundle was sold out
    04-27-2017 09:42 AM
  14. CurtisV0651's Avatar
    So I finally receive an email from Samsung and they say my registration wasn't approved because my purchase did not occur within the offer purchase period. I preordered on April 1st! Within 3 hours, I receive another email from Samsung saying "Congratulations... Your new Gear VR with Controller and Oculus content bonus will be sent to the address you registered..." WTH??? So, I immediately went to the website to see if this was true and it appears as if it is preparing for shipping. SERIOUSLY!!! Samsung really needs to fix how they handle their promotions.

    J
    When did you register for it?
    04-27-2017 09:43 AM
  15. gpatrick15's Avatar
    Registered on 4/20, resubmitted on 4/21 approved 4/22, nothing since. I'm stuck at processing gift.
    04-27-2017 09:43 AM
  16. jstwondrng's Avatar
    4/20. The day before the promo ended.
    04-27-2017 10:23 AM
  17. ClintRo's Avatar
    This is so bizarre, but I'm not going to complain. First, I'm the past hour I tried chat, but they said they can't help with Samsung promotions and need to call. I expressed my frustration with the phone system and they said that's the only way. Called, and actually got someone to pick up within about 15 minutes. She said I would need to talk to promotions, so she transferred me. Had to go through an automated system, and found an option for the promotions department. Was on hold for almost an hour, and decided to look at my emails, and in the last 10 minutes, Samsung sent me an email that my submission is approved! What? They told me in the last email that my receipts weren't good enough, and they left me out in the cold and wouldn't answer the phone.

    Gonna leave it alone now. Maybe somebody finally figured out that they are creating too much work for themselves by denying legitimate submissions
    This happened to me too... I got declined then accepted in a later email... strange.
    04-27-2017 10:25 AM
  18. scorpiodsu's Avatar
    So I finally receive an email from Samsung and they say my registration wasn't approved because my purchase did not occur within the offer purchase period. I preordered on April 1st! Within 3 hours, I receive another email from Samsung saying "Congratulations... Your new Gear VR with Controller and Oculus content bonus will be sent to the address you registered..." WTH??? So, I immediately went to the website to see if this was true and it appears as if it is preparing for shipping. SERIOUSLY!!! Samsung really needs to fix how they handle their promotions.

    J
    So you're upset that they corrected a problem on their own ๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚
    jamesrick80 and JustPassin like this.
    04-27-2017 10:26 AM
  19. scorpiodsu's Avatar
    So I have two Gear VRs being delivered soon (phone for wife and I). However, my wife didn't like the phone and has sent it back already (dropped it off in the mail yesterday). Should we just call Samsung about returning the VR or is there a process for this?
    No just keep it for future use or sell it. Samsung doesn't care.
    04-27-2017 10:27 AM
  20. Edgar5's Avatar
    Registered on 4/20, resubmitted on 4/21 approved 4/22, nothing since. I'm stuck at processing gift.
    Were you able to purchase the 99 bundle?
    04-27-2017 10:30 AM
  21. gpatrick15's Avatar
    Were you able to purchase the 99 bundle?
    I only went for the free bundle. I already have a free 256gb sd card from the Note 7 promo.
    04-27-2017 11:21 AM
  22. SnoFire's Avatar
    Registered on 4/20, resubmitted on 4/21 approved 4/22, nothing since. I'm stuck at processing gift.
    Yep same here...Can't wait for it to get here to test it out!!
    04-27-2017 12:16 PM
  23. westcoaststyle's Avatar
    Registered 4/25, and I just saw that it got Accepted today 4/27. This is just for the free bundle, not the $99 version.

    I thought I might get denied, because I didn't have a physical receipt from Best Buy. I just took a screenshot of the Best Buy e-mail showing that I pre-ordered it on 4/16. Thankfully, it worked. Now just gotta play the waiting game until it actually ships.
    04-27-2017 01:35 PM
  24. Wolvansd's Avatar
    The issue for online submission: When it asks you to upload your receipt, they want your preorder receipt, not the actual order receipt. Mine initially got denied also for not being in the correct time period. Sat on hold for 2 hours, finally got to people, got it escalated etc. They sent me an email and I attached the preorder receipt (luckily I still had it) and sent it back in. Was approved.

    I'm irked that the VR bundle for $99 (head phones and sd card) sold out before I even got my phone. Picked up the 21st from Best Buy and they already had notices out it was sold out.
    04-27-2017 01:49 PM
  25. eLIZabeth001's Avatar
    Mine came today while I was at home for Lunch. I just got the VR. I received my phone on the 19 and did my reservation on the 19.
    04-27-2017 01:56 PM
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