1. Lodingi's Avatar
    Do we get a separate return box, or do we re-use the S8/S8+ shipping box? Thanks.
    04-21-2017 10:30 AM
  2. ClintRo's Avatar
    What carrier?
    04-21-2017 10:32 AM
  3. Lodingi's Avatar
    What carrier?
    I'm on Verzon.
    04-21-2017 10:34 AM
  4. ClintRo's Avatar
    Did you preorder through Best Buy, Samsung or Verizon.
    04-21-2017 10:37 AM
  5. Lodingi's Avatar
    Did you preorder through Best Buy, Samsung or Verizon.
    I ordered from Verizon.
    04-21-2017 10:41 AM
  6. Lodingi's Avatar
    Hmm. Can't find this thread in the forum.


    Oops. There it is. Lol.
    04-21-2017 06:32 PM
  7. Lodingi's Avatar
    No one is trading in a device?
    04-22-2017 10:56 AM
  8. ClintRo's Avatar
    I would like to do the same... But have not started the process yet. I guess you will have to call or chat with Verizon.
    04-22-2017 11:20 AM
  9. omgitselaine's Avatar
    I have literally about half a dozen ATT stores within 15 minutes from me so I'll simply walk into one of them when it's time to trade in my V20.

    Probably within the next 2 weeks
    04-22-2017 11:23 AM
  10. Lodingi's Avatar
    I would like to do the same... But have not started the process yet. I guess you will have to call or chat with Verizon.
    Just got off the phone with them. Apparently the label and info for the trade should be listed in the "My Orders" section of your account page. It was not listed on my account, so Verizon is sending it out on Monday.
    04-22-2017 11:24 AM
  11. Lodingi's Avatar
    I have literally about half a dozen ATT stores within 15 minutes from me so I'll simply walk into one of them when it's time to trade in my V20.

    Probably within the next 2 weeks
    I wasn't aware you can turn in the device at a corporate store.
    04-22-2017 11:25 AM
  12. mfryck's Avatar
    Dropped my old S6 off at the local Verizon store yesterday.
    04-22-2017 11:43 AM
  13. omgitselaine's Avatar
    My bad.

    The phone I will be handing in would be a buyback where they'll credit me the amoubt for the phone. Not sure if a trade in is the same thing to be honest with you.

    Probably best to call a store to be sure prior to heading out to one.

    Good luck !
    I wasn't aware you can turn in the device at a corporate store.
    04-22-2017 11:59 AM
  14. k3m1c6's Avatar
    I am trading in my old N5 and I did get a return box sent to me a few days after I preordered. I would give them a call.
    04-22-2017 12:13 PM
  15. bassplayrguy's Avatar
    Do we get a separate return box, or do we re-use the S8/S8+ shipping box? Thanks.
    I sent my Note 5 back In the Note 5 box it came in.
    04-22-2017 04:16 PM
  16. Dimas de Leon's Avatar
    I got the S8+ on T-Mobile Jump On Demand. I got it by mail. I called T-Mobile and they told me to return the S7 Edge to the the store using the same box I received the S8+ in.
    04-22-2017 04:20 PM
  17. anon(5630457)'s Avatar
    I'm trading in my iPhone 7 Plus to Verizon and they'll be sending me a shipping envelope to send it back to them. I paid off half the phone online yesterday before going to the Verizon Store to purchase the S8+.
    04-22-2017 04:21 PM
  18. mlblack16's Avatar
    Do we get a separate return box, or do we re-use the S8/S8+ shipping box? Thanks.
    Yes, Verizon sends a return label inside the box your new phone is shipped. Don't collapse or throw away the box as you will reuse it to ship your old phone.

    This was my first time upgrading a phone this way. It was great because any place would have been insane and the wait time would have been a couple hours at least. I got to unbox mine in the comfort of my own home.
    04-22-2017 04:27 PM
  19. PJRed2008's Avatar
    Yes, Verizon sends a return label inside the box your new phone is shipped.
    Correct. Along with a padded bag and instructions to use the existing box to drop off to UPS. As the box says Fedex all around it, I'm sure that will be a hit with the brown truck guys. Instructions say no accessories and no SIM card, phone only is returned.
    04-22-2017 05:08 PM
  20. redsoxfan26's Avatar
    I ordered through Sprint. They sent a return envelope with a ups label.
    04-22-2017 05:14 PM

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