12-03-2017 10:14 AM
29 12
tools
  1. Ventura726's Avatar
    Yesterday I went ahead with the software update that was pushed and a couple hours later I discovered that none of my texts were coming thru on Textra. I went into the stock messaging app and I had a bunch of new texts. I tried everything I could think of from resyncing textra, uninstalling and installing again, and then finally did a full factory reset last night and I'm still not getting any of the new texts in the textra app. I've already reached out to them for help but don't have a solution yet. Anyone else experience this?
    04-22-2017 01:32 PM
  2. echo_808's Avatar
    I installed Textra yesterday and noticed it didn't have any texts past Tuesday.

    It was the same with GoSMS and Google Messages.
    04-22-2017 01:37 PM
  3. Ventura726's Avatar
    I installed Textra yesterday and noticed it didn't have any texts past Tuesday.

    It was the same with GoSMS and Google Messages.
    Do you have the newest software update installed? Textra was working fine from Monday until yesterday and I had received texts in Textra yesterday morning before I updated the software. I'm guessing something in the software push must've bricked 3rd party sms functionality.
    04-22-2017 01:48 PM
  4. burrzoo's Avatar
    I'm on an AT&T S8+ and took the update yesterday. No problems with Textra at all. Have you tried clearing App Cache AND System? Cache?
    04-22-2017 01:55 PM
  5. omgitselaine's Avatar
    I'm on an AT&T S8+ and took the update yesterday. No problems with Textra at all. Have you tried clearing App Cache AND System? Cache?
    On textra and ATT also ........ I've been texting all day while at the mall with no issues !?
    04-22-2017 04:08 PM
  6. trucksmoveamerica#AC's Avatar
    Verizon S8 plus using textra no issues.
    04-22-2017 04:20 PM
  7. jackal24's Avatar
    Textra and t mobile working fine before and after update
    04-22-2017 04:33 PM
  8. jjinal's Avatar
    I had a weird Textra issue yesterday. I had 9 text conversations but only 8 showed in my list. The 9th one wasn't getting notifications and the only way to see it was to start a new conversation with the person. It would then be visible.
    04-22-2017 06:05 PM
  9. echo_808's Avatar
    Do you have the newest software update installed? Textra was working fine from Monday until yesterday and I had received texts in Textra yesterday morning before I updated the software. I'm guessing something in the software push must've bricked 3rd party sms functionality.
    Yeah installed the update before I tried the other sms apps. Couldn't say if it worked before the update since I didn't try.
    04-22-2017 06:34 PM
  10. VW Maverick's Avatar
    Textra on my Sprint S8Plus is working good.

    Mav.
    04-22-2017 07:41 PM
  11. Almeuit's Avatar
    Been running Textra before and after the software update. No issues so far.

    Try clearing the cache or data on Textra to see if it helps.
    04-22-2017 07:46 PM
  12. Dhawk1202's Avatar
    I stopped using Textra with my V20 on Tmobile because of the same problem. I was told it was the way Tmobile handled texts I guess. Not sure what the specifics were but that I just didn't work properly. I haven't tried in the s8 yet.
    04-22-2017 07:50 PM
  13. teristark's Avatar
    I have Tmo and haven't had any issues with the Textra app before or after the update.
    04-22-2017 08:36 PM
  14. coolioe93's Avatar
    Using Textra before and after update with no issues. Verizon s8 plus
    Almeuit likes this.
    04-22-2017 08:39 PM
  15. Almeuit's Avatar
    Using Textra before and after update with no issues. Verizon s8 plus
    This. I forgot to mention I'm on Verizon as well.
    04-22-2017 09:01 PM
  16. sweetypie31's Avatar
    I had the same issue. Once I restarted my phone everything went back to normal. It was only happening to one friend. She was getting all my text from textra, but I wasn't getting a her replies. All of them were going to the stock app. Once I rebooted all is well.
    04-22-2017 09:36 PM
  17. echo_808's Avatar
    So restart didn't fix mines either. Oh well, stock it is.
    04-23-2017 02:02 AM
  18. Ventura726's Avatar
    I did try clearing the cache and it still didn't solve the problem. I deleted and reinstalled Textra a couple times and it still appeared to be having issues. When I would load Textra and the most recent threads it showed were from 2 days ago, while the stock app showed all the texts up to today. On a whim today, I set Textra as the default and sent texts to a few different people to see if I'd get their replies. All replies came back with no issue and it's been working fine ever since. Not sure what the issue was, which almost makes it more frustrating.
    04-23-2017 02:47 AM
  19. echo_808's Avatar
    Not sure if it was the cause, advance messages (RCS) is causing the issues:



    My case I think that's why I'm not seeing certain texts (they do show up as chat in stock)
    mikeq00 likes this.
    04-23-2017 10:29 PM
  20. Dhawk1202's Avatar
    Not sure if it was the cause, advance messages (RCS) is causing the issues:
    https://uploads.tapatalk-cdn.com/201...8034d30b0a.jpghttps://uploads.tapatalk-cdn.com/201...420e0cb065.jpg


    My case I think that's why I'm not seeing certain texts (they do show up as chat in stock)
    Yep! That would be the problem
    mikeq00 likes this.
    04-24-2017 09:02 AM
  21. munnarg's Avatar
    Had this same problem today on AT&T as well. Missed messages all weekend until I found this. Weird that it was only happening with certain ppl and not all.
    04-24-2017 03:35 PM
  22. Ventura726's Avatar
    I read that too and Textra's support guy sent me that info, but I couldn't find the settings on my S8+. Where is that setting hidden?
    04-24-2017 03:43 PM
  23. munnarg's Avatar
    It's in the advanced messaging setting of the stock messaging app.


    I read that too and Textra's support guy sent me that info, but I couldn't find the settings on my S8+. Where is that setting hidden?
    04-24-2017 03:47 PM
  24. echo_808's Avatar
    Sadly TMobile doesn't have the option (turn off advanced messaging or VoLTE) to turn it off on the S8. I even looked it up on the T-Mobile support site.
    04-24-2017 05:56 PM
  25. echo_808's Avatar
    Tried turning on/off setting under "chat". Using stock and seeing if it shows in Textra. Sent texts to myself.

    Send receive reciept (1)
    Share typing indication (2)

    1 on. 2 on. No Textra. Shows as chat
    1 on. 2 off. No Textra. Shows as chat
    1 off. 2 on. No Textra. Shows as chat
    1 off. 2 off. No Textra. Shows as chat


    Send on Textra shows in stock as a normal sms.

    Haven't tried with other people so I won't know how it differs.
    04-24-2017 06:13 PM
29 12

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