1. chart145's Avatar
    I have been using the face recognition to unlock my phone since getting it 2 days ago and it worked extremely well making it one of my favorite new features of my S8 plus. But ever since installing the update last night, face recognition has all but stopped working. Despite recapturing the face data multiple times and restarting the phone, I have only been able to get it to work a hand full of times. I am forced to put in pin almost all of the time now. Is anyone else experiencing this? I'm about ready to go into the Verizon store and ask for a new phone.
    04-23-2017 11:46 AM
  2. Jazzamuffin's Avatar
    I have been using the face recognition to unlock my phone since getting it 2 days ago and it worked extremely well making it one of my favorite new features of my S8 plus. But ever since installing the update last night, face recognition has all but stopped working. Despite recapturing the face data multiple times and restarting the phone, I have only been able to get it to work a hand full of times. I am forced to put in pin almost all of the time now. Is anyone else experiencing this? I'm about ready to go into the Verizon store and ask for a new phone.
    It's been less reliable for me too. Hang in there I'm sure there would be another update.
    04-23-2017 11:53 AM
  3. netwerx1's Avatar
    Same for me on AT&T, post-update.
    04-23-2017 11:58 AM
  4. scobb's Avatar
    Same here after at&t update.
    04-23-2017 10:10 PM
  5. k3m1c6's Avatar
    I'm on Verizon as well and it has not worked since I updated. Been using FPS since update.
    04-23-2017 10:39 PM
  6. Techno-guy's Avatar
    Use Iris detection. I find it nearly as fast plus it has the added benefit of solid security. I'm really impressed with Samsung's Iris detection implementation.
    04-23-2017 10:43 PM
  7. EMGSM's Avatar
    Hey everyone, I'm on T-Mobile and guess what...I got some issues too after the update. It used to be quick and on point but since the update, it's been hit or miss.
    04-23-2017 11:59 PM
  8. SergeOp's Avatar
    Hello everyone. I'm in UK and after applying the update an hour ago or so I have faced the same problem. I'm not entirely sure if the following option was present before the update but if you turn on "Faster recognition" in Face Recognition menu then it will be a quick process again. It does state that this way it will less secure but could it be that Samsung decided to roll out this update after reports you can unlock using photo?
    04-26-2017 02:57 PM
  9. ClintRo's Avatar
    Use Iris detection. I find it nearly as fast plus it has the added benefit of solid security. I'm really impressed with Samsung's Iris detection implementation.
    THIS!!
    Techno-guy likes this.
    04-26-2017 03:44 PM
  10. ArtVandelay's Avatar
    Glad I'm not the only one. Pretty stupid how after taking an update to "improve facial recognition", that it actually breaks it. I'm back to FPS for now.
    04-26-2017 04:43 PM

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