1. YMarkY's Avatar
    What's the trick to getting this feature to work? I've put in Trusted Places (home), I've put in Trusted Devices (bluetooth truck sync), and nothing works with this phone (or the S7).

    Is it me, or does this "feature" need work?
    04-23-2017 03:46 PM
  2. SpookDroid's Avatar
    It's always worked perfectly for me (location can be tricky if you have no location reported on your WiFi network or your GPS signal is spotty, or if you don't have high-accuracy selected on your location settings) but BT and now even trusted voice work OK.

    Have you checked to see if you have any Device Administrators that might be blocking Smart Lock? For instance, some corporate Exchange accounts enforce a secure lockscreen to have your company e-mail there, so Smart Lock is automatically disabled.
    04-23-2017 04:00 PM
  3. 1naturalace's Avatar
    Mine worked for a day but no longer works for my S8
    04-23-2017 04:06 PM
  4. physicsguy's Avatar
    Same, worked for abit, now not so much.
    04-23-2017 09:17 PM
  5. SpookDroid's Avatar
    Are you using location? Mine has worked without a hitch on BT devices since I got it (and with every other phone I've used it with so far). The only one that gave me 'issues' was location but because I had forgotten to connect to WiFi and GPS was spotty inside or something. Also remember that for location smart lock to work you need to unlock your device in said location at least once and if the device is not used for I believe 4 or 6 hours (can't remember exactly) or leave the location Smart Lock will be re-locked and will need you to manually unlock the device for it to be re-enabled.
    04-24-2017 01:20 AM
  6. Kirk Maluo's Avatar
    Yeah location is iffy. Absolute best full proof way is to buy a smartwatch. Gear S3, Android Wear, or Fitbit.
    04-24-2017 01:33 AM
  7. HighTechToid's Avatar
    A lot of my Google features stopped working. I think Samsung software kills them. Even the Google now weather widget doesn't display properly, but shows fine on my other devices.
    04-24-2017 01:37 AM
  8. jeffmd's Avatar
    Location never worked for me but I just synced my moto 360 yesterday and it stayed unlocked all day. It will lock after 4 or 5 hours of nonuse though.
    04-24-2017 04:00 AM
  9. gpatrick15's Avatar
    Let me ask you this: are you using any kind of special software from your employer? I use the mobile iron client for my job, and part of the security restricts smart Lock and a few other features. I think it has more to do with Knox, because I had no problems being blocked from certain things on my V20.
    04-24-2017 07:05 AM
  10. batman13's Avatar
    You have to set up the security lock first... Password, finger print, face recognition, iris...etc. That's the only way the location feature will work.
    04-24-2017 07:23 AM
  11. 1naturalace's Avatar
    I deleted my locations and added them again. Its working granted its only be a day
    04-24-2017 07:40 AM
  12. AlphaVictor87's Avatar
    Glad i'm not the only one. It was working for me, but today it seems to be broken again. Guess i'll fiddle around with it.
    04-24-2017 08:28 AM
  13. rbryson74's Avatar
    I was having trouble as well. But then I noticed that it doesn't work if you have done a "Hard Lock" with the power button. If the device is left to lock itself due to inactivity it should open from smart lock. If it has been hard locked it will need to be unlocked fully again.
    04-24-2017 02:18 PM
  14. YMarkY's Avatar
    After reading rbryson74's post above, I think I found my issue, and it has to do with HOW I was waking my phone up. I typically wake up my phone by pressing the power button. This kicks in the hard lock on the phone. If I wake my phone up by pressing on the "home" button, the Smart Lock feature seems to be working. I'll test this again when I get home (location).
    04-24-2017 02:46 PM
  15. Chris Casner's Avatar
    I was having trouble as well. But then I noticed that it doesn't work if you have done a "Hard Lock" with the power button. If the device is left to lock itself due to inactivity it should open from smart lock. If it has been hard locked it will need to be unlocked fully again.
    04-30-2017 10:47 AM
  16. Chris Casner's Avatar
    It worked for me until recently. Also worked after hard lock using power button. Wi-Fi and location are on.
    04-30-2017 10:48 AM
  17. jeffchapmanjc's Avatar
    Smart Lock will not work if you add an Exchange account to your phone. This is very short-sighted for Samsung - or is it Google? Meanwhile, I can use my iPhone 6S hands free without any problems using the same Exchange server configurations. This is a deal-breaker for me. I'm returning the S8 and going back to the iPhone.
    05-01-2017 07:08 PM
  18. cardboard60's Avatar
    I setup a code, and then did the finger print reader.
    My phone has to have the code put in if you turn it off.
    And when it locks after 5 minutes. You can use your finger to unlock it.
    Works like a charm for me.
    05-01-2017 09:55 PM
  19. jackash0912's Avatar
    Mine stopped working today after working since I've gotten it. Not sure why?
    05-03-2017 06:53 PM
  20. dskreet1200's Avatar
    Smart Lock will not work if you add an Exchange account to your phone. This is very short-sighted for Samsung - or is it Google? Meanwhile, I can use my iPhone 6S hands free without any problems using the same Exchange server configurations. This is a deal-breaker for me. I'm returning the S8 and going back to the iPhone.
    I'm using exchange for work. My smart lock works
    05-03-2017 09:01 PM
  21. laestrella's Avatar
    I don't think this issue is limited to the S8. I think it's an Android issue. Same exact thing happens to my Pixel and it's a known issue in the Pixel forums as well. Google needs to fix it.
    05-03-2017 09:06 PM

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