1. AC Question's Avatar
    After the software update that came out a few days ago, my fingerprint scanner hasn't been responding. I used to use it to unlock my phone. Now it isn't picking up that I have my finger there. I went into settings and deleted my fingerprints I had registered. Then when I went to re-register my prints it would not pick up that my finger was there.
    04-23-2017 04:39 PM
  2. Dubss's Avatar
    I would do factory reset.. I also noticed that the irs scanner does not work as well as the note 7 did... But I'm sure there will be plenty updates
    04-23-2017 07:51 PM
  3. Sam_Gs7's Avatar
    I would do factory reset.. I also noticed that the irs scanner does not work as well as the note 7 did... But I'm sure there will be plenty updates
    If may add..I support "Dubss" advise the FReset could be an option
    if you don't find any other Fix: The infamous "N' Nougat removed
    key features, including the "Return to default settings" Grrr!
    04-23-2017 08:12 PM
  4. Greg Mort's Avatar
    After the software update that came out a few days ago, my fingerprint scanner hasn't been responding. I used to use it to unlock my phone. Now it isn't picking up that I have my finger there. I went into settings and deleted my fingerprints I had registered. Then when I went to re-register my prints it would not pick up that my finger was there.
    I have a s8 Plus and my fingerprint reader just stopped working as well.. gestures do not work, nor does it allow me to unlock screen or log into apps...

    If I try to add a finger, it does not detect that I am touching the sensor

    Guessing its a hardware issue....
    04-24-2017 10:02 AM
  5. Zach Campbell's Avatar
    I MAY have a fix, wipe the fingerprint scanner with a partially wet piece of microfiber cloth, and disable fingerprint gestures, for some reason it's working now. When for the fast few days every time my phone screen turns off, after 3 to 5 minutes the fingerprint scanner would not pick up my finger AT ALL, I had to restart my phone, but after turning off the gestures and making sure it was clean, it's back to nornal... I hope, considering I only did that this morning, if I don't reply, then it's worked out. I hope I made somebody's day
    05-04-2017 07:43 AM
  6. Nubwy's Avatar
    I MAY have a fix, wipe the fingerprint scanner with a partially wet piece of microfiber cloth, and disable fingerprint gestures, for some reason it's working now. When for the fast few days every time my phone screen turns off, after 3 to 5 minutes the fingerprint scanner would not pick up my finger AT ALL, I had to restart my phone, but after turning off the gestures and making sure it was clean, it's back to nornal... I hope, considering I only did that this morning, if I don't reply, then it's worked out. I hope I made somebody's day
    Hrmmmm...that sounds like a firmware issue. I'd call Samsung or email them to let them know. If it pops back up then I'd see if you can get a new device. It could be hardware also but I think that's less likely given it happened so soon after an update.
    05-04-2017 09:11 AM
  7. shaneontherocks's Avatar
    Multiple people have been complaining on the Sammy forums. I too have this problem. Many workarounds are available but the problem eventually comes back. It's intermittent for me. I think it's software related and should be fixed in an upcoming update. But who knows... I am only hoping.
    05-04-2017 04:15 PM
  8. jeetu4444's Avatar
    Its sad that after spending nearly 900$ we have soo many bugs and have to use a turn around...isnt a phone should just work out of a box
    And simple things are failing...
    05-05-2017 06:41 AM
  9. erasat's Avatar
    I've experienced the same after getting back from a run workout, I used a wet towel to clean it and then a dry one to wipe it, including the FPS, and immediately after that it stopped responding a reboot fixed it, maybe the FP gestures feature is to blame here but if people don't report it, nothing will get fixed.
    05-05-2017 06:50 AM
  10. dkoutsi's Avatar
    Guys, i had the same issue. Disable Finger Sensor Gestures in the Advanced Setting menu and the finger print unlock will work immediately.
    05-28-2017 09:54 AM
  11. trucksmoveamerica#AC's Avatar
    Guys, i had the same issue. Disable Finger Sensor Gestures in the Advanced Setting menu and the finger print unlock will work immediately.
    That's a good fix it you don't use the gesture feature. That's half the benefit of the FPS IMO.
    05-28-2017 10:23 AM
  12. dkoutsi's Avatar
    True but its so awkward to use the FP sensor anyway, i never used it for gestures. Nova launcher can do basically the same gestures anyway.
    05-28-2017 10:43 AM
  13. donm527's Avatar
    05-28-2017 11:12 AM
  14. trucksmoveamerica#AC's Avatar
    Nova gestures don't work unless your on the home page. The FPS gesture works on any page your on.
    05-28-2017 02:06 PM

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