1. AC Question's Avatar
    I got our phones at best buy. I pre ordered them on the 17th the promotion ended on the 20th. The phones couldn't be released until the 21st. We picked them up and I submitted the receipt info through shop samsung app. It was rejected because samsung said it was not purchased within the promo time period but it was pre ordered on the 17th. Nobody is gonna have a receipt that is before the 20th if they don't release the phones until the 21st. Any suggestions?
    04-23-2017 07:46 PM
  2. kyle blake's Avatar
    Ya, I have the same issue. I preordered the first day they opened up. But could not pick it up from Sams Club until Friday now I received email that it's too late. WTH?
    04-23-2017 10:23 PM
  3. boneycat's Avatar
    I sent in the pre-order receipt that BB gave me that shows me ordering it on the 8th. If you still have that paper I'd suggest sending that instead.
    04-24-2017 09:38 AM
  4. scorpiodsu's Avatar
    I'm guessing you guys preordered in store. I preordered online from best buy and I used my online order receipt from my account page. It shows the date the order was placed and when I actually picked it up. It was approved by Samsung the next day. If you have an installment agreement, check your wireless account for the paperwork. Verizon posted installment papers a few days before release so that could be used as well.
    04-24-2017 09:42 AM
  5. Douglas Griffis's Avatar
    I just checked my status and it was approved..thankfully.
    When I registered I realized I had no receipt - online order, in store pickup. I just submitted a screen shot of the bestbuy.com order page and they accepted it.
    04-24-2017 10:09 AM
  6. VW Maverick's Avatar
    We have a thread going for this. Thanks.

    04-24-2017 10:11 AM
  7. brau0303's Avatar
    You may want to call Samsung, it seems like they should honor it since it was a pre-order even if the system rejected it. it may take a rep or supervisor to resolve it.

    04-24-2017 10:12 AM
  8. Almeuit's Avatar
    Please see the other VR thread that has already been made.

    Thank you!
    VW Maverick likes this.
    04-24-2017 10:15 AM

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