04-26-2017 10:43 PM
27 12
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  1. Mike-Mike's Avatar
    So i am relatively new to T-Mobile, just since Feb 2017..

    On my LG V20, I just used the T-Mobile Visual Voicemail app and that is all I used. I also pay the $5 for the Voicemail to text and Name ID.

    however, it seems like Samsung has all this built in if you hit the Voicemail icon in the dialer. Do I need the T-Mobile Visual Voicemail app? And do I even need the service? Or does it only work on the built in Samsung app because I pay for the service via T-Mobile.
    04-26-2017 10:03 AM
  2. SpookDroid's Avatar
    Not sure if you NEED the T-Mobile app, but I don't pay for it (and disabled the T-Mobile Visual app) and that icon only calls my Voicemail directly, no app is open, so the visual voicemail option IS dependent on you having the service active or not. You can try disabling the T-Mobile visual mail app and see if the Samsung one still opens; if it doesn't work, just re-enable the T-Mobile one and done. If you don't need it, then just pick the one you prefer.
    04-26-2017 10:18 AM
  3. erasat's Avatar
    So i am relatively new to T-Mobile, just since Feb 2017..

    On my LG V20, I just used the T-Mobile Visual Voicemail app and that is all I used. I also pay the $5 for the Voicemail to text and Name ID.

    however, it seems like Samsung has all this built in if you hit the Voicemail icon in the dialer. Do I need the T-Mobile Visual Voicemail app? And do I even need the service? Or does it only work on the built in Samsung app because I pay for the service via T-Mobile.
    I'd surely love an OEM Visual Voice Mail (Finally) but I really don't know what I may be missing here but in my S8+ form T-Mobile if I press the Voice Mail Icon on the Dialer app it just dials my voicemail, no visual mail at all.

    I just checked all settings I know that are related to this and I can't see that as an option, so do you remember doing something for this to be on your phone? Can you post some screenshots of it?

    Thanks.
    04-26-2017 10:29 AM
  4. SpookDroid's Avatar
    I'd surely love an OEM Visual Voice Mail (Finally) but I really don't know what I may be missing here but in my S8+ form T-Mobile if I press the Voice Mail Icon on the Dialer app it just dials my voicemail, no visual mail at all.

    I just checked all settings I know that are related to this and I can't see that as an option, so do you remember doing something for this to be on your phone? Can you post some screenshots of it?

    Thanks.
    Are you a Voicemail subscriber? This service is extra for most carriers, and as such, it's included by the carrier (even if it 'looks' stock, it's a carrier addition to the ROM).
    04-26-2017 10:47 AM
  5. erasat's Avatar
    Are you a Voicemail subscriber? This service is extra for most carriers, and as such, it's included by the carrier (even if it 'looks' stock, it's a carrier addition to the ROM).
    Got it. I didn't read your previous post because when I began typing mine it wasn't there, I took longer than usual finishing it because I was interrupted here ("I'm working"), so it wasn't until I received the AC email with your reply quoting me that I realized that you had already explained about it.

    Thanks anyway.
    04-26-2017 12:08 PM
  6. TylerLV76's Avatar
    Got it. I didn't read your previous post because when I began typing mine it wasn't there, I took longer than usual finishing it because I was interrupted here ("I'm working"), so it wasn't until I received the AC email with your reply quoting me that I realized that you had already explained about it.

    Thanks anyway.
    Kind of related to this thread. Has anyone figured out how to disable the OEM voicemail notification so I dont get one for that and one for the T-Mobile app?
    04-26-2017 12:14 PM
  7. memphislawyer's Avatar
    I have ATT and get voicemail but the visual voicemail has not come up. Am I doing something wrong?
    04-26-2017 12:23 PM
  8. Mike-Mike's Avatar
    Kind of related to this thread. Has anyone figured out how to disable the OEM voicemail notification so I dont get one for that and one for the T-Mobile app?
    i actually only get a notification from the Samsung dialer Visual Voicemail, and I never get a pop up notification from the T-Mobile app, i never did on my V20 either
    04-26-2017 12:31 PM
  9. SpookDroid's Avatar
    I have ATT and get voicemail but the visual voicemail has not come up. Am I doing something wrong?
    Not sure if ATT charges extra for VISUAL voicemail or not, but if it does, you need to be subscribed to it. Furthermore, since visual voicemail is carrier dependent, if ATT didn't include a 'stock' app then you'll have to use their ATT app directly.
    04-26-2017 12:33 PM
  10. Mike-Mike's Avatar
    Screenshots of Phone > three dots > settings > scroll down

    Samsung Visual Voicemail vs T-Mobile Visual Voicemail?-663.jpg
    04-26-2017 12:35 PM
  11. Mike-Mike's Avatar
    Phone icon > dialer pad > voicemail icon > three dots on top right > settings

    Samsung Visual Voicemail vs T-Mobile Visual Voicemail?-664.jpg
    04-26-2017 12:36 PM
  12. TylerLV76's Avatar
    i actually only get a notification from the Samsung dialer Visual Voicemail, and I never get a pop up notification from the T-Mobile app, i never did on my V20 either
    Interesting. I get one for OEM, then about 10 seconds later I get one for T-Mobiles app and that makes the OEM one disappear. Same thing happened on my G6.
    04-26-2017 12:37 PM
  13. Mike-Mike's Avatar
    Interesting. I get one for OEM, then about 10 seconds later I get one for T-Mobiles app and that makes the OEM one disappear. Same thing happened on my G6.
    actually now that you mention it, my V20 did do that some times, but it was not consistent, and definitely has not happened on the S8+
    04-26-2017 12:39 PM
  14. TylerLV76's Avatar
    Phone icon > dialer pad > voicemail icon > three dots on top right > settings

    Click image for larger version. 

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    I cant get to that screen. If I hit the Voicemail Icon it calls my voicemail
    04-26-2017 12:39 PM
  15. TylerLV76's Avatar
    Also my voicemail settings is greyed out.
    04-26-2017 12:40 PM
  16. Mike-Mike's Avatar
    Also my voicemail settings is greyed out. https://uploads.tapatalk-cdn.com/201...5c7387fba8.jpg
    well mine is grayed out on that screen as well
    04-26-2017 01:15 PM
  17. TylerLV76's Avatar
    well mine is grayed out on that screen as well
    So when you touch the voicemail icon it doesnt dial your voicemail? It allows you to open the settings?
    04-26-2017 01:16 PM
  18. Mike-Mike's Avatar
    So when you touch the voicemail icon it doesnt dial your voicemail? It allows you to open the settings?
    When I push the Voicemail icon, I go to a Samsung Visual Voicemail screen

    Samsung Visual Voicemail vs T-Mobile Visual Voicemail?-666.jpg
    04-26-2017 02:06 PM
  19. Mike-Mike's Avatar
    and if I touch those it displays the text of course
    04-26-2017 02:08 PM
  20. Mike-Mike's Avatar
    This is from the dialer voicemail icon
    Attached Thumbnails Samsung Visual Voicemail vs T-Mobile Visual Voicemail?-668.jpg  
    04-26-2017 02:10 PM
  21. Mike-Mike's Avatar
    Same message in the T-Mobile app

    Samsung Visual Voicemail vs T-Mobile Visual Voicemail?-671.jpg
    04-26-2017 02:12 PM
  22. TylerLV76's Avatar
    When I push the Voicemail icon, I go to a Samsung Visual Voicemail screen

    Click image for larger version. 

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    Well crap, I don't have that at all. Mine calls my voicemail.
    04-26-2017 02:13 PM
  23. sangs's Avatar
    Well crap, I don't have that at all. Mine calls my voicemail.
    Pretty sure it depends on the carrier, no?
    04-26-2017 02:46 PM
  24. TylerLV76's Avatar
    Pretty sure it depends on the carrier, no?
    I'm on T-Mobile as well so I should also have it.
    04-26-2017 02:46 PM
  25. SpookDroid's Avatar
    I'm on T-Mobile as well so I should also have it.
    Only if you are subscribed to Visual Voicemail. You might also need to download T-Mobile's Visual Voicemail app (can't remember if it was included with the S8 or if it just prompted you to download it). if you are a subscriber (which would also answer the OP's question if that's the case).
    04-26-2017 03:02 PM
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