1. hellomms's Avatar
    I was at work and made a few call, left work and during the my ride on train the phone shut off and is now in boot loop.

    I tried the Safe Mode but nothing happened.

    Any other suggestions?
    05-03-2017 06:22 PM
  2. eyedoc2020's Avatar
    With such a new decice, if you cannot access via safe mode I would take it back and exchange the phone.
    05-03-2017 06:23 PM
  3. amyf27's Avatar
    I was at work and made a few call, left work and during the my ride on train the phone shut off and is now in boot loop.

    I tried the Safe Mode but nothing happened.

    Any other suggestions?
    Where are you and what carrier are you on. Also where did you buy the phone and is it carrier branded
    05-03-2017 06:27 PM
  4. hellomms's Avatar
    In NYC, bought it at Best Buy for Verizon - carrier branded
    05-03-2017 07:07 PM
  5. jeetu4444's Avatar
    In NYC, bought it at Best Buy for Verizon - carrier branded
    Get your phone replaced...bootloop bug had hit your phone
    05-03-2017 07:54 PM
  6. Morty2264's Avatar
    That is awful, I'm so sorry. As others have said,return your phone as soon as possible and request a replacement. Keep us updated on what's happening!
    05-03-2017 07:56 PM
  7. hellomms's Avatar
    Went to the best buy store. Samsung rep tried to troubleshoot but she didn't have any software to troubleshoot with. So ended up exchanging it with best buy.

    Writing with the new one. Wish there was a way to restore the screen layout
    05-04-2017 03:44 PM
  8. jeetu4444's Avatar
    Went to the best buy store. Samsung rep tried to troubleshoot but she didn't have any software to troubleshoot with. So ended up exchanging it with best buy.

    Writing with the new one. Wish there was a way to restore the screen layout
    Hope the new one is perfect... Enjoy your device
    05-04-2017 07:32 PM
  9. Nubwy's Avatar
    Went to the best buy store. Samsung rep tried to troubleshoot but she didn't have any software to troubleshoot with. So ended up exchanging it with best buy.

    Writing with the new one. Wish there was a way to restore the screen layout
    That's terrible. Very sorry to hear you're having trouble with your S8. Hope you're new device works great for you!
    05-04-2017 07:40 PM
  10. UsamaM's Avatar
    I was at work and made a few call, left work and during the my ride on train the phone shut off and is now in boot loop.

    I tried the Safe Mode but nothing happened.

    Any other suggestions?
    Try using the suggestions listed here: How To Fix Galaxy S8 stuck in bootloop | TechBeasts
    05-06-2017 07:15 AM

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