11-23-2017 03:07 AM
59 123
tools
  1. Mariah Richardson's Avatar
    Hi all! Okay so today I finally went for it and picked up the beautiful S8+. The Sprint guy sucked me in and gave me a hell of a deal for a case, screen protector, and wireless charging pad all for $70. So I get home, all excited to try out the wireless charging... Only to find that it doesn't work! I place the phone on and it keeps disconnecting and reconnecting, while saying "wireless charging paused" and then finally a notification that says "irregular charging detected." I have attached a photo of the exact charger I have. Anyone else experiencing this and/or know how to fix it? If it's a lost cause, I may just return it.
    Attached Thumbnails Having issues with wireless charging-20170505_175256.jpg  
    05-05-2017 05:01 PM
  2. robmidi's Avatar
    I don't have a wireless charger, but have read that it doesn't work well through cases. May have to remove first.
    05-05-2017 05:31 PM
  3. Mariah Richardson's Avatar
    I don't have a wireless charger, but have read that it doesn't work well through cases. May have to remove first.
    I did try that. No luck
    05-05-2017 05:52 PM
  4. ShinyTop's Avatar
    I think there may be a problem with your charger. I have owned previous Samsung fast charger and the current edition and both work fine even with cases. The other possibility is the cable or the wall charger you are using with the charger. You should use a Samsung fast charger and preferably with the cable that came with your phone.
    amazingkyo likes this.
    05-05-2017 05:57 PM
  5. theelite1x87's Avatar
    That charger looks like the old version. I read that the phone currently has issues with the older charger. at least some people. The new convertible charger seems to work well. Be aware however that charger is 90 bucks by itself.
    05-05-2017 06:10 PM
  6. Mariah Richardson's Avatar
    I think there may be a problem with your charger. I have owned previous Samsung fast charger and the current edition and both work fine even with cases. The other possibility is the cable or the wall charger you are using with the charger. You should use a Samsung fast charger and preferably with the cable that came with your phone.
    Yes, I was making sure to use the Samsung cord and the fast charging block. I think you're right, or it's that the phone has issues with the older charger, like the response below yours says. I may just return it and not bother with another. And I also really don't want to spend $90 on the new model, haha.
    05-05-2017 06:25 PM
  7. robber's Avatar
    Fwiw, I use a Samsung wireless charger from a generation before that one pictured and I have zero issues other than it is slow.

    I would suggest returning the charger for a new one, and if the issue persists trying a different model wireless charger to ensure the problem is not with the phone.
    05-05-2017 06:31 PM
  8. Lodingi's Avatar
    I too cannot get this phone to charge using my Samsung charger. Very frustrating.
    05-05-2017 06:32 PM
  9. sydneycooper1979's Avatar
    I would exchange it for a new one. My samsung fast charger is great and works through an otterbox defender with no issues.
    05-05-2017 06:37 PM
  10. Lodingi's Avatar
    Silly question. Is there a setting for wireless charging?
    05-05-2017 06:43 PM
  11. ODog2323's Avatar
    Maybe try with a different USB cable? I've had issues with wireless charging when using cables that seemed less well constructed.
    05-05-2017 06:51 PM
  12. ZOMMBIE1's Avatar
    Had two 3rd part fast wireless chargers that work on my Note 5 and S7 edge but get the charging paused loop on the S8+. Picked up this one and works great.
    Attached Thumbnails Having issues with wireless charging-1684.jpg  
    Lodingi likes this.
    05-05-2017 06:53 PM
  13. simonncharge's Avatar
    I have the same charger and it works fine with my S8+, just not as fast as charging it with the cable.
    kevinpleasants likes this.
    05-05-2017 07:17 PM
  14. Mariah Richardson's Avatar
    Okay, I'll try it out on the newer model fast charger pad and see if it works with that. I'm glad to know others are having the same issue too. I might exchange it, not sure, I'd just wanna make sure it works first of course.
    05-05-2017 10:57 PM
  15. tcjohnsson's Avatar
    I bought two silver wireless chargers from AT&T store for $43 each. Sticker on box says "Oracle # 4802H" and model NG930TSUBUS. Let me tell you these chargers are a game changer!!

    I bought some double sticky tape and taped it to my desk so it doesn't move around when I drop my phone into it. I then took a 3M Command strip (the one you use to hang pictures on walls) and placed it on top of the little lip/edge you sit your phone on. That allows you to press the top portion of your screen without forcing the base of the phone to push forward and fall off the charger. And even if it's tacky enough to keep the phone in place, the phone easily pulls off when I remove it.

    I downloaded an app to keep my phone screen on when charging and another app to have volume buttons on the notifications pull down screen... so now in my pull down menu I have my music player playing with touch control for volume (no need to press the volume buttons on the side and knock your phone off the stand) and all my notifications pop up right on my desk in view all the time. I just lift the phone if I need to do typing and when done plop it right back on the charger.

    The second charger doesn't have any crazy tape set up because I don't interact with it when I'm in bed. When I'm dead tired I just plop it on the charger and roll into bed. It's propped up nicely so I can see my AOD from my bed; my phone is now my official nightstand alarm clock.

    Sorry to ramble on but I was one of those people that thought wireless charging was dumb because you can't interact with your phone while it's charging. For me this is totally the opposite. No more fumbling with wires and charging ports... thank you Samsung!!!!
    kevinpleasants likes this.
    05-05-2017 11:33 PM
  16. Mariah Richardson's Avatar
    I too cannot get this phone to charge using my Samsung charger. Very frustrating.
    Same exact issue I'm experiencing?

    As in, is your phone behaving the same way?
    05-06-2017 10:11 PM
  17. PJRed2008's Avatar
    This is a known issue, been reported everywhere, including here, with varying success using different charging pads. If the phone charges correctly using the furnished cable and wall brick then the phone is okay. Supposition is Samsung may have limited fast wireless charging using older pads. No proof that I've seen but they say only the new $99 Samsung pad is approved for the S8s fast charge.
    Lodingi likes this.
    05-06-2017 10:25 PM
  18. zhelf's Avatar
    I had an issue my first day with my older wireless charger but I am using my old charging brick not the new one and a generic micro USB cable and it works fine now. I have two pads from last gen both work fine. Try. Different cable and brick if you have spares or borrow a friends samsung devices have been finicky with this in the past I have noticed.
    05-07-2017 12:38 AM
  19. Derren Woods's Avatar
    I'm using the same wireless charging pad as the op, I got it with my old S6 edge plus and it works great with my S8 plus, no problems at all.
    I'd exchange it for another 😉
    05-07-2017 02:35 AM
  20. Lodingi's Avatar
    Same exact issue I'm experiencing?

    As in, is your phone behaving the same way?
    No. My phone doesn't pause, I just get no response. My Galaxy S6 Edge Plus had a setting for wireless charging, which I cannot find on my S8+.
    05-07-2017 10:20 AM
  21. jcp007's Avatar
    I just tried my GS8 encased by the GS8 Defender edition case and my wife's GS7 encased by the GS7 Defender edition case on the Samsung wireless charging pad that I got when I purchased my GS6. No issues. Could it be an issue with the charging coil in your GS8? If it is and your GS8 should returnable and exchanged for a new device.
    05-07-2017 11:06 AM
  22. dglock's Avatar
    I would exchange it for a new one. My samsung fast charger is great and works through an otterbox defender with no issues.
    Same here!
    05-07-2017 11:23 AM
  23. theelite1x87's Avatar
    This is a known issue, been reported everywhere, including here, with varying success using different charging pads. If the phone charges correctly using the furnished cable and wall brick then the phone is okay. Supposition is Samsung may have limited fast wireless charging using older pads. No proof that I've seen but they say only the new $99 Samsung pad is approved for the S8s fast charge.
    I'm wondering if after the note 7 thing Samsung is setting up the S8 to be really conservative over what chargers allow it to fast charge. I have no proof of this, but from a business point of view I can see them tuning things conservatively
    kevinpleasants likes this.
    05-07-2017 08:25 PM
  24. Mariah Richardson's Avatar
    I just tried my GS8 encased by the GS8 Defender edition case and my wife's GS7 encased by the GS7 Defender edition case on the Samsung wireless charging pad that I got when I purchased my GS6. No issues. Could it be an issue with the charging coil in your GS8? If it is and your GS8 should returnable and exchanged for a new device.
    Well since others are having this same exact problem I'd like to think that my device is fine and not the issue. I've yet to try it out with the newer model fast charger though.
    05-08-2017 04:27 AM
  25. jpriest007's Avatar
    That looks like the old charger. I would take it back. Those sales people really don't know what their trying to push on you sometimes. They are given a list by their boss of which accessories they should push on you depending on which phone you are buying. I'm on Verizon when I got my S8+ he tried push USB-C to micro usb converters on me. Said I really would need them, he didn't even look in the box. The phone came with two. I recommend you go to Best buy if there is one near by. They Samsung techs there that can show you the right charger.
    05-08-2017 09:41 AM
59 123

Similar Threads

  1. charging cradle no longer shows green light when charged
    By jrf1025 in forum Samsung Gear S3
    Replies: 6
    Last Post: 06-13-2017, 07:02 AM
  2. LG V10 Battery Icon Issue
    By AndyLGV10 in forum General Help and How To
    Replies: 1
    Last Post: 05-06-2017, 10:49 PM
  3. S6 Active Mic Issue. Hardware or Firmware?
    By Matt Rowlands in forum Samsung Galaxy S6 active
    Replies: 1
    Last Post: 05-06-2017, 10:39 PM
  4. If Samsung asked us users : What would you do with BIXBY
    By NightOrchid in forum Samsung Galaxy S8 & S8+
    Replies: 4
    Last Post: 05-06-2017, 06:54 AM
  5. Noise when charging wirelessly
    By neil74 in forum Samsung Galaxy S8 & S8+
    Replies: 2
    Last Post: 05-06-2017, 03:44 AM
LINK TO POST COPIED TO CLIPBOARD