1. AC Question's Avatar
    Phone won't turn off
    05-08-2017 09:20 AM
  2. vwite's Avatar
    it wil ask you for pin or biometrics, then you can turn it off
    05-08-2017 01:08 PM
  3. anon(238680)'s Avatar
    As @vwite noted, you have to hold the power button. The pin/biometrics screen will come up and you have to sign in. Then push and hold the power button again and you'll get the power off/restart screen.
    05-08-2017 01:21 PM
  4. Vipmediastar's Avatar
    This is my issue as well. It sems to restart instead. I contact samsung but they said to re-enable the touchwiz as the launcher. I hadn't change it but it appears the tech seems to thing that was the fix. For now i just go to the home screen and then power off otherwise powering off from the lock screen does not help.
    05-08-2017 03:27 PM

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