1. felloffthetruck's Avatar
    Purchased the S8+ from Verizon online and was wondering if they would just ship me an exchange or would I have to carry the phone into a corporate store?
    05-09-2017 11:42 AM
  2. Jaycemiskel's Avatar
    Purchased the S8+ from Verizon online and was wondering if they would just ship me an exchange or would I have to carry the phone into a corporate store?
    You should probably call them. I think they can do it either way depending on the situation, but then you'll get it straight from the source.
    felloffthetruck likes this.
    05-09-2017 11:59 AM
  3. felloffthetruck's Avatar
    Just called and was told to bring it into a corporate store. Purchased online but have to drive 30 miles to exchange this phone.
    05-09-2017 12:10 PM
  4. mustang7757's Avatar
    I have tmobile s8+ I returned the s8 I ordered online the tmobile store can't do anything because it doesn't come from their stock ...exchange online
    So I'm sure Verizon will be the same , just trying to save you headache that I went through
    05-09-2017 02:24 PM
  5. trucksmoveamerica#AC's Avatar
    Just called and was told to bring it into a corporate store. Purchased online but have to drive 30 miles to exchange this phone.
    Call back and tell them the reason you ordered online is because the Verizon store is not where you live. They have told me the same thing, go to the store they will take care of it. After a few times of driving an hour to the store just to find out the store basically tells you to pound pavement and does nothing for me, I just tell the phone rep the store is an hour away and they usually process the exchange.
    felloffthetruck likes this.
    05-09-2017 06:08 PM
  6. dpham00's Avatar
    There's certainly no restrictions on exchanging online. I find that reps tend to be lazy and tell you to go to the store. But be persistent and they should do it for you
    felloffthetruck likes this.
    05-09-2017 08:13 PM
  7. felloffthetruck's Avatar
    Yea, I have that clicking screen problem and can't decide if I want to exchange it or not.

    Everything else has been perfect and I hate to end up with something worst.
    05-09-2017 08:33 PM
  8. dpham00's Avatar
    Yea, I have that clicking screen problem and can't decide if I want to exchange it or not.

    Everything else has been perfect and I hate to end up with something worst.
    Depends on how much it bothers you... If not much and you plan to keep it a long time then I would keep it.

    If you plan to sell it in the near future then I would do an exchange as this could significantly impact resell.
    05-09-2017 09:32 PM
  9. afh3's Avatar
    Verizon sent return shipping containers to me for the two trade-in phones I had. Didn't even ask. They just did it.
    05-10-2017 08:15 AM
  10. dpham00's Avatar
    Verizon sent return shipping containers to me for the two trade-in phones I had. Didn't even ask. They just did it.
    Yeah they always do that.
    05-10-2017 01:08 PM

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