1. HoloTheWiseWolf's Avatar
    I've searched all over Google and it seems like I'm the only one with this issue. When I watch videos (especially on netflix) I notice its very choppy at points & not fluid... I did a factory reset, no dice. It's really bothering me, one of the main reasons I bought this phone was for a great entertainment experience, and honestly my nexus 7 has smoother video playback. Could it be due to the s8+'s weird aspect ratio...? I have no lag when scrolling in chrome or on the play store, only videos

    Anyway it's too late to return it to best buy, so do you guys have any ideas? Or is it time to try to figure out how the heck Samsung premium care works?
    05-14-2017 02:57 AM
  2. daddyd302's Avatar
    Is it choppy on Verizon or wi-fi? I tested mine on both wi-fi and on T-Mobile and video play was smooth.
    05-14-2017 09:57 AM
  3. Almeuit's Avatar
    Is it choppy on Verizon or wi-fi? I tested mine on both wi-fi and on T-Mobile and video play was smooth.
    He didn't mention Verizon.. so why did you say that ? Lol.

    Mine is fine OP. Try clearing data on the app and trying again.
    05-14-2017 10:20 AM
  4. daddyd302's Avatar
    He didn't mention Verizon.. so why did you say that ? Lol.

    Mine is fine OP. Try clearing data on the app and trying again.
    Because it's in the title......

    Verizon Galaxy S8 S8+ Netflix video not smooth
    S8+ Netflix video not smooth-ac.jpg
    05-14-2017 10:22 AM
  5. Almeuit's Avatar
    Because it's in the title......

    Verizon Galaxy S8 S8+ Netflix video not smooth
    Ah I'm not on desktop so didn't see the tags :P.

    Well I'm on Verizon and can do it on my home wifi or LTE without hiccup. I even have played Netflix from SD card downloads and it works well.
    05-14-2017 10:23 AM
  6. jeffmd's Avatar
    You seem to assume that it is samsungs job to support the app, not the other way around. Go ask netflix, I'm sure S8 support is still in "beta" stages.
    05-14-2017 10:30 AM
  7. PJRed2008's Avatar
    Ah I'm not on desktop so didn't see the tags :P
    Going to remember that excus...explanation

    I'd have to go with the wifi or network. I don't use Netflix, and they also could be the problem, but OTA playback issues are most likely the network. That being said, I seem to remember the new aspect ratio being a problem with something...can't recall it though.
    Almeuit likes this.
    05-14-2017 10:48 AM
  8. HoloTheWiseWolf's Avatar
    You seem to assume that it is samsungs job to support the app, not the other way around. Go ask netflix, I'm sure S8 support is still in "beta" stages.
    Umm... where did you get the vibe I assumed its Samsung's job...? Sorry?
    05-14-2017 08:38 PM
  9. HoloTheWiseWolf's Avatar
    Going to remember that excus...explanation

    I'd have to go with the wifi or network. I don't use Netflix, and they also could be the problem, but OTA playback issues are most likely the network. That being said, I seem to remember the new aspect ratio being a problem with something...can't recall it though.
    250mbit/s down, and it happens wether it's streaming or playing locally.
    05-14-2017 08:40 PM
  10. bembol's Avatar
    Isn't it usually a network issue?

    I have to problems on the S8+ or S8.
    05-14-2017 09:01 PM

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