1. rs76's Avatar
    When my phone is locked and screen is off and I receive a call on WhatsApp, a notification about the incoming call displays briefly, but the screen remains off. How can I make WhatsApp turn on the screen to show the incoming call screen ?

    Phone: Samsung Galaxy S8 - Model SM-G950F
    Android: 7.0
    Samsung Experience version 8.1
    WhatsApp Version 2.17.146

    Always On Display is disabled. Having it on makes no difference.
    I have tested the behaviour with Skype, Facebook - these apps do turn screen on for incoming call.

    Checked on S8 of a colleague who experiences the same behaviour. I believe it's a WhatsApp issue and sent them an Email, but don't expect a response.
    05-15-2017 12:03 PM
  2. monali123's Avatar
    Any update on this ?
    I have the same issue
    08-26-2017 10:41 PM

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