06-09-2017 01:34 PM
40 12
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  1. msm0511's Avatar
    I finally got my free Gear VR, and guess what. Putting my S8+ in it cracked the back glass.
    05-28-2017 11:02 AM
  2. PJRed2008's Avatar
    Bummer, that sucks. I haven't even unboxed mine, due partly to less than stellar experience with S7e and VR.
    05-28-2017 11:15 AM
  3. msm0511's Avatar
    Bummer, that sucks. I haven't even unboxed mine, due partly to less than stellar experience with S7e and VR.
    Yeah, I used my pointer finger between the camera and fps to press it in, and instant crack. I may call Samsung to see if they'll replace it.
    TheSuperiorBee likes this.
    05-28-2017 11:34 AM
  4. Idelgado782's Avatar
    That really sucks. I got mines in earlier this week and tried it that day but haven't messed with it since. Now I know to be super careful
    05-28-2017 01:04 PM
  5. DSMpowerhousegroup's Avatar
    Yeah, I used my pointer finger between the camera and fps to press it in, and instant crack. I may call Samsung to see if they'll replace it.
    Something doesn't sound right. Not faulting you of course. I've been using it for awhile and so has my son. Both s8+. No cracks. Must've been a design flaw. I worry more about breaking it taking it in and out of the case. Much more pressure than placing it into the VR headset.
    Jon44, deadbeatles and sergysn like this.
    05-28-2017 01:53 PM
  6. cardboard60's Avatar
    MY OL had one with her S7E
    She just got hers in.
    She has been careful, she got her phone in and we did the downloads and everything.
    She is having problems with the Focus on the VR viewer. She says everything is blurred.
    And she can't get it focused.
    05-28-2017 02:08 PM
  7. Gary02468's Avatar
    Yeah, I used my pointer finger between the camera and fps to press it in, and instant crack.
    Odd. For me, the Gear VR doesn't apply pressure to the S8+. Is it possible that the Gear VR's connector wasn't properly inserted into the S8+'s Type C port?
    Pamela Curry likes this.
    05-28-2017 05:45 PM
  8. theelite1x87's Avatar
    I've installed my phone into gear VR many times so far. In honestly not sure how it would be possible to crack. Are you certain the connector was on straight and flush with phone? The amount of pressure applied to lock phone into place should be minimal at best. Always start with connector facing out ( probably 45 degree angle I think it's at) and insert phone fully into that. Make sure the opposing connector near top of phone is pulled all the way outward. Gently swing phone into position. I normally press on both top corners of the phone while swinging it in to apply even pressure but as I said, pressure I use to apply is minimal at best. Goes in rather effortlessly for me. Double check all the connections on the gear VR. I'd bet something on there doesn't align right
    05-28-2017 08:27 PM
  9. SlippySlimm's Avatar
    Gonna have to call out user error on this one...the Gear VR didn't break your S8+ ... you did. Can't fault a product for your mistake.
    05-28-2017 09:08 PM
  10. jeffmd's Avatar
    I'm surprised this happend on the plus, since it is pretty snug and the spring loaded clasp doesn't travel far. On the regular s8 there is a pretty good snap as it travels farther for the smaller s8, and I could see the lack of padding on the plastic grip leading to a possible shatter point.
    05-28-2017 09:27 PM
  11. DSMpowerhousegroup's Avatar
    Odd. For me, the Gear VR doesn't apply pressure to the S8+. Is it possible that the Gear VR's connector wasn't properly inserted into the S8+'s Type C port?
    This is what I'm saying. Much more pressure putting it in my case. Very little to no pressure when I place it into the VR.
    05-28-2017 09:52 PM
  12. MikeLW1984's Avatar
    Gonna have to call out user error on this one...the Gear VR didn't break your S8+ ... you did. Can't fault a product for your mistake.
    Agree
    Viscomi4444 likes this.
    05-28-2017 10:16 PM
  13. D13H4RD2L1V3's Avatar
    Gonna have to call out user error on this one...the Gear VR didn't break your S8+ ... you did. Can't fault a product for your mistake.
    Maybe, but you can't simply blame him for trying to use a product normally.

    It's not like he tried to force it in. He just tried to put it inside the headset in the usual way. Perhaps it's bad luck.
    jlost likes this.
    05-29-2017 05:43 PM
  14. soldier45's Avatar
    Freak accident hope you have insurance.
    jlost likes this.
    05-29-2017 05:55 PM
  15. bassplayrguy's Avatar
    You have to press pretty hard to snap the glass.
    Viscomi4444 likes this.
    05-29-2017 07:40 PM
  16. swagglepuff's Avatar
    I would file this in the **** happens bin. My phone somehow twisted in my pocket and was pushing my pocket out. It got between my car door and car and the door shut on it and that didn't even crack this phone.
    05-29-2017 10:17 PM
  17. DSMpowerhousegroup's Avatar
    That's pretty tough. Lol.
    05-29-2017 10:30 PM
  18. Blues Fan's Avatar
    I have not tried it with my S8 Plus. Just don't want to put my $830 phone in it without a case. I also use the Otterbox Defender which taking it in and out of the case a lot weakens the case.

    For this reason I have kept my S7 Edge and used it in it a few times. It's okay but nothing spectacular. I don't see myself using it and most of the good stuff you have to pay to download.

    I'd much rather have gotten the DeX or some other accessories to go along with my S8 than the VR rebate.
    05-30-2017 01:16 AM
  19. Viscomi4444's Avatar
    You're afraid to play VR because you don't want to take your phone out of the case? Really? Lol.

    I keep all my phones completely naked lol. It'll be fine.
    shaneontherocks likes this.
    05-30-2017 03:05 AM
  20. jstwondrng's Avatar
    Regardless of who or what is at fault, I'm going to be extremely careful with using the VR and my phone.

    J
    05-30-2017 08:41 AM
  21. johnriii's Avatar
    wow, anyone who handles the S8 or S8plus without a case is a brave soul. I take mine out of the case at home just to admire how beautiful it is, and when I do happen to pick it up, it's like trying to hold on to partially melted ice. I thought I was being risky without a screen protector...and now I'll be super careful when I finally get my VR.
    05-30-2017 12:08 PM
  22. deadbeatles's Avatar
    I don't like the way the securing clamp (the one without the plug) snaps into place. I try to ease it down, but sometimes it snaps down and it seems like it may give it a crack or scratch one day. So far I haven't had any trouble though.
    05-30-2017 06:41 PM
  23. bassplayrguy's Avatar
    Mine fits in the vr perfectly fine. No issues.
    05-30-2017 10:06 PM
  24. theelite1x87's Avatar
    I only use VR in the house. Yeah, I gotta take my thin case off. But I'm always over carpet. Even if it somehow dropped, it would be fine. To be honest though, the gear VR seems to hold the phone pretty securely. I'm not worried about it.
    jshamel_99 likes this.
    05-31-2017 02:53 PM
  25. Pamela Curry's Avatar
    wow, anyone who handles the S8 or S8plus without a case is a brave soul. I take mine out of the case at home just to admire how beautiful it is, and when I do happen to pick it up, it's like trying to hold on to partially melted ice. I thought I was being risky without a screen protector...and now I'll be super careful when I finally get my VR.
    I order to use it with Gear VR you MUST remove it from case. The Gear VR is not case friendly.
    milehigherik likes this.
    05-31-2017 06:50 PM
40 12

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