1. Omer Gvura's Avatar
    iv'e recently purchased a Galaxy S8 plus device, previewer I had the Nexus 6P.
    I backed up my whatsapp conv and media.
    When I try to restore the chats (media restored) it says fail and that it can't happen.
    So I tried to take the msg storage data from the Nexus and put it on the Galaxy, Iv'e changed the name of the file like whatsapp FAQ says, and when I restore it, it says that XXXXXXX amount of messages has been resotred, and none really is.
    What can I do?
    Thank's in advance for the helper
    06-05-2017 08:58 AM
  2. N4Newbie's Avatar
    Has your phone number changed?

    I don't know if it makes a difference with What's App, but I would consider it a possibility.
    06-05-2017 09:20 AM
  3. Omer Gvura's Avatar
    Nope, It hasn't
    06-05-2017 10:15 AM
  4. N4Newbie's Avatar
    Then I don't have an answer. I have successfully restored What's App conversations several times, both by using the automated method and file renaming as you have tried.

    Have you tried support@whatsapp.com ?
    06-05-2017 10:22 AM

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