1. fatgoalie31's Avatar
    I woke up this morning and my s8+ had not charged and had a message that said there was moisture in the charging port. My phone had been nowhere near water, so I tried the car charger that came with it. That didn't work either. Upon closer inspection I was able to see that the usb port had melted a little over night. What now? I called Samsung and they were no help.
    06-06-2017 10:16 AM
  2. PJRed2008's Avatar
    Welcome to the forum. Well, that really sucks. Hopefully you were using the Samsung charger, so I would take it to your carrier's store and see what they say. Personally, I only use wireless charging, but there have been other posts concerning the moisture in the port message.
    06-06-2017 10:23 AM
  3. D13H4RD2L1V3's Avatar
    Ouch. That's definitely not good.

    If you were using a Samsung charger, it's very likely that you could get an RMA.

    As PJ said, check your carrier store and see what options you have.
    06-06-2017 10:25 AM
  4. fatgoalie31's Avatar
    Thanks for the advice. I was using the charger that came with the phone so hopefully something can be done and that the phone is still safe. I went and bought a wireless charger and the phone still charges so I guess that's something.

    Mark
    06-07-2017 12:26 AM
  5. mrmarquis9's Avatar
    Thanks for the advice. I was using the charger that came with the phone so hopefully something can be done and that the phone is still safe. I went and bought a wireless charger and the phone still charges so I guess that's something.

    Mark
    That should be repaired under warranty. Perhaps call back and request a supervisor
    06-07-2017 04:35 AM
  6. Gary02468's Avatar
    I woke up this morning and my s8+ had not charged and had a message that said there was moisture in the charging port. My phone had been nowhere near water[...] Upon closer inspection I was able to see that the usb port had melted a little over night. What now? I called Samsung and they were no help.
    A phone that's hot enough to melt is also hot enough to start a fire. I'd suggest reporting this to the news media to insure that Samsung addresses the problem with appropriate urgency, instead of sweeping it under the rug.
    beandaddy likes this.
    06-07-2017 04:54 AM
  7. jcp007's Avatar
    Maybe I missed something, but why not exchange if possible. It should still be under warranty. If not, insurance claim?
    beandaddy likes this.
    06-07-2017 06:10 AM
  8. NeoTreo's Avatar
    ... I called Samsung and they were no help.
    Samsung is NEVER any help.
    Be DAMN glad it wasn't a Samsung household appliance.

    Get a wireless charger until the Google Pixel 2 comes out.
    anon(27512) likes this.
    06-07-2017 10:03 AM
  9. ClintRo's Avatar
    Take it back to your carrier, they will swap it out under the manufactures warranty. It should cost you a cent.
    06-07-2017 10:51 AM
  10. jeffmd's Avatar
    This is new...

    If I had to guess, something shorted the usb plug as it was charging. A liquid maybe, or a piece of metal. The phone itself didn't get hot but rather the "point of short circuit" in the socket got very hot. This could be considered user damage since the user didn't ensure the ports were kept clean. Still, this is a first I have seen in a long while.
    06-07-2017 07:32 PM
  11. crzycrkr's Avatar
    Pictures?
    blaine07 likes this.
    06-07-2017 07:37 PM
  12. 103Softail's Avatar
    Samsung is NEVER any help.
    Be DAMN glad it wasn't a Samsung household appliance.

    Get a wireless charger until the Google Pixel 2 comes out.
    Geez who had a Samsung household appliance then? I was really happy with the way Samsung Australia reimbursed me for all my covers and protectors that I'd bought with my note 7.
    06-07-2017 08:32 PM
  13. jasonb's Avatar
    Samsung should be taking things like this very serious after what happened last fall with the Note 7.
    06-07-2017 09:41 PM
  14. mrmarquis9's Avatar
    Geez who had a Samsung household appliance then? I was really happy with the way Samsung Australia reimbursed me for all my covers and protectors that I'd bought with my note 7.
    I have a Samsung Family Hub refrigerator. Samsung took excellent care of me when I had trouble with the door sensor
    103Softail likes this.
    06-08-2017 08:11 AM
  15. asadulhuq's Avatar
    I am also having problem with charging port. The type c cable plug doesn't enter fully into charging port of my S8 phone (~1mm remains out). Result is loose charging port. The cable is original. Same cable plug enters fully into the charging port of Samsung A7 hence connection is not loose. In my country I don't have warranty services.
    08-31-2017 01:12 PM
  16. Risley88's Avatar
    08-31-2017 03:34 PM
  17. J Dubbs's Avatar
    Here we go again lol...... this should be fun ;-)
    09-01-2017 02:25 AM

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