1. kleeno's Avatar
    internet may not be available have getting this message all of sudden
    06-15-2017 09:45 AM
  2. hydrofarmer's Avatar
    I noticed mine always has issues after being connected for a while. I have to turn off then back on
    06-15-2017 10:10 AM
  3. hydrofarmer's Avatar
    This is also after setting a static ip. Nothing has resolved it yet. This is across many different networks and router brands
    06-15-2017 10:11 AM
  4. Almeuit's Avatar
    Hm that's weird. I can't think of what would cause that. I've been on wifi all weekend before without a hiccup.
    06-15-2017 10:15 AM
  5. kleeno's Avatar
    it started yesterday. Is there any update coming to solve this
    06-15-2017 10:23 AM
  6. Gary02468's Avatar
    it started yesterday. Is there any update coming to solve this[?]
    This is a widely reported problem:
    https://us.community.samsung.com/t5/...ht/true/page/1

    Which firmware version is your phone on?
    06-15-2017 02:55 PM
  7. hydrofarmer's Avatar
    Oh and phone is fully up to date and cache wiped. Still has same issue. Seems like it does it more in my ubiquity stuff more than others. Odd....
    06-15-2017 03:53 PM
  8. Gary02468's Avatar
    Oh and phone is fully up to date and cache wiped. Still has same issue.
    Which firmware version is your phone on?
    06-15-2017 04:52 PM
  9. hydrofarmer's Avatar
    I check for updates almost every 3 days
    06-15-2017 07:52 PM
  10. shuddle13's Avatar
    we get that you check for updates, but the question is still, what firmware version are you on?

    Also, if you have a Best Buy in your area, take it there to the Samsung Experience shop inside. They can try to fix it there.
    06-15-2017 09:33 PM
  11. Snareman's Avatar
    Mine does the same thing. I'm going to have to upgrade to a larger data plan because the phone can't stay connected to WIFI. I have the same problem with BT in my car. It's pathetic on such an expensive flagship phone.

    What can/will the BB Samsung experience people do to fix it?

    Thanks for the link to the sammy thread.
    06-15-2017 09:48 PM
  12. Gary02468's Avatar
    I check for updates almost every 3 days
    That's good, but which firmware version do you currently have?
    06-16-2017 07:31 AM
  13. Snareman's Avatar
    Where do you find the firmware info? I checked in settings and didn't find it.
    06-16-2017 07:36 AM
  14. Gary02468's Avatar
    Where do you find the firmware info? I checked in settings and didn't find it.
    Settings -> About Phone -> Baseband Version
    06-16-2017 08:05 AM
  15. Snareman's Avatar
    Mine says G955USQU1AQEF and my wifi connection sucks. Now what?
    06-16-2017 09:59 AM
  16. hydrofarmer's Avatar
    That's good, but which firmware version do you currently have?
    06-16-2017 10:17 AM
  17. Gary02468's Avatar
    I see. So it's AQEF, which is the latest (released this month). It's disappointing to hear that this still hasn't been fixed.

    On AQEF, I've had some WiFi disconnections, but they've been too infrequent to know if my phone is at fault or not.
    06-16-2017 03:41 PM
  18. njdan30's Avatar
    Mine only does it when I'm home, I have crap satellite internet but it doesn't do it anywhere else. Also doesn't connect automatically all the time home either. None of my other phones on my account do this just my s8+
    06-17-2017 09:45 AM
  19. Snareman's Avatar
    I've been blaming it on my older home Apple Airport router, but am starting to think/figure out that its more likely the phone as it also does the same thing with the wifi connection at the hospital where I work. It's going to cost me a larger data plan because I can't get reliable wifi.
    06-17-2017 10:09 AM
  20. Chuckcell's Avatar
    My wife, on an iPhone, complained about losing connection with our home router, I saw it once today with my Note3.
    06-17-2017 02:17 PM
  21. vick sarkis's Avatar
    internet may not be available have getting this message all of sudden
    I found a work around FIX for the issue!
    Ok so after 2 days of trying everything under the sun i figured out how to fix this temporarily until i get rid of this peace of junk samsung product.
    What i have :
    Tmobile S8
    Netgear Orbi with 1 satellite
    ---------------------------------
    issue:
    after the last update from tmobile i would constantly get a message that my connection was bad to wifi.
    ---------------------------------
    FIX
    Turn off 5ghz wifi
    thoughts: I dont know about other wifi access points / router but in Netgear Orbi there is no option to set different SSID for 2.4ghz and 5ghz badwith so in orbi they are always broadcasted with same ssid.
    what i did was just turn off the " Enable SSID Broadcast " option for the 5ghz frequency and this solved my issue
    wifi issues 
please help-netgear-orbi.png
    07-15-2017 01:07 AM
  22. vick sarkis's Avatar
    I found a quick work around on how to fix this temporarily until Samsung issues a patch.
    just turn off 5ghz SSID broadcasting and you should be ok for now.
    here is a quick how to video i made on just in case.

    07-15-2017 02:11 PM

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