07-21-2018 11:35 AM
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  1. socialillz's Avatar
    I have recorded in UHD only to have the audio out of sync. Very disappointed.
    07-03-2017 12:32 PM
  2. 1jkent's Avatar
    Erwaso: That was my thought, as well. However, the store I purchased it from offered to exchange it for me until we duplicated the problem on four handsets other than mine, including one that was an S8 instead of an S8+. A "Samsung World" employee at a Best Buy over an hour from where I live also duplicated the problem on a brand new s8+ there; but when he matched those settings on his personal S7, there was no such issue. There is a forum at Samsung.com's US site where a few other people have complained about the issue, and even after receiving replacement handsets the problem remains. Clearly, exchanging the handset won't solve the problem, and clearly, both S8 and S8+ handsets are suffering from the problem.

    I'm curious to see if anyone, once they've matched my settings, does not experience this problem.

    As an aside: if you hold the phone perfectly still, you won't see the issue, and everything looks great. For example, if you're outside on a blue-sky day (like the video I linked to in my earlier post), and the phone is still, you won't see it. But if you move the phone at all, you'll see a "flare" of electronic noise in the blue sky, sort of like an overly-compressed jpeg file.
    Attached Thumbnails Samsung Galaxy S8+ serious video issue?-screenshot_20170629-144425.jpg  
    07-03-2017 02:33 PM
  3. strikeIII's Avatar
    Using the same settings and I don't have that issue. Video is very clear. Maybe this was fixed in one of the updates that were released and that's why all the ones in the store have the same issues because they're typically behind a few updates out the box. Have you checked if you're in the latest version?
    07-04-2017 08:28 AM
  4. swagglepuff's Avatar
    it's not universal because mine doesn't do it at all. stop trying to make into something more. send it in to samsung and have them fix it or replace it.
    07-04-2017 01:38 PM
  5. gernerttl's Avatar
    I have the Verizon S8+ set to 4K video recording and I'm not having any problems. I'm using the stock camera app. What kind of lighting are you shooting in. If it's low light, the camera has to crank up the sensor's ISO to get proper exposure. In doing so, it can affect overall quality.
    AustinTech likes this.
    07-04-2017 09:16 PM
  6. 1jkent's Avatar
    StrikeIII - I'm glad you aren't having issues. Yes, I'm on the latest software update. That was a good idea.

    gernerttl - That is fantastic! Maybe this is just a relatively small batch of phones affected, although 8 out of 8 from different stores and times is a rather high ratio, and I'm seeing other reports elsewhere beginning to crop up on this issue. I've been shooting in full daylight. In one of my previous posts I linked to a video file showing the issue.

    And swagglepuff, I am not attempting to make more out of this than it is, but clearly Samsung is having issues on at least a decent portion of their new handsets. I am hopeful that if everyone having the problem reports it, it will help the company to come up with a fix. That is best aided by information-sharing, which is what I'm trying to do here. Even Samsung reps I've talked to are shocked when I show them the problem, as are Verizon Wireless salesmen that I've discussed the problem with. I'm sorry if this conversation is offensive to you, but I'm glad you aren't experiencing the problem on your set.
    07-04-2017 09:52 PM
  7. swagglepuff's Avatar
    it's not offensive at all but if it was a major problem. there would be more than 31 replies to this post. out of the millions of phones made 8 is not the majority. they are most likely shocked because they haven't seen it before cause it's not a major problem with the devices.

    I rank this post up there with the people who drop thier phones and the glass breaks. They try to justify it by saying there is a serious issue out there.
    07-05-2017 12:17 AM
  8. jhimmel's Avatar
    it's not offensive at all but if it was a major problem. there would be more than 31 replies to this post. out of the millions of phones made 8 is not the majority. they are most likely shocked because they haven't seen it before cause it's not a major problem with the devices.

    I rank this post up there with the people who drop thier phones and the glass breaks. They try to justify it by saying there is a serious issue out there.
    Out of the 8 phones he tried, 8 is the majority. It is a sampling. Obviously he is not able to test all the phones out there - he tested the ones he could get his hands on and reported his findings here. Even if you look at this thread, some are able to reproduce the problem. This is not at all like someone dropping his phone and complaining it broke - he didn't do anything wrong to his phone. He noticed an issue, did a fair amount of checking to see if it was only HIS phone with the problem, and then came here to talk about it. All seems pretty normal.
    AustinTech and 1jkent like this.
    07-05-2017 05:11 AM
  9. skipatrol's Avatar
    Took some 4k video recently and had no issues. In fact I'm really pleased with it.
    07-05-2017 06:35 AM
  10. Gary02468's Avatar
    if it was a major problem. there would be more than 31 replies to this post.
    That doesn't follow at all. Until I saw this thread, I wasn't even aware that my phone had the problem, even though I'd made dozens of UHD videos. My initial response to this thread was to report that my phone did NOT have the problem. Then I made a UHD video under the same conditions as the OP's, and I discovered that my phone DOES have the problem. There are probably millions of others like me.

    Have you tried reproducing the conditions (not just the camera settings) that the OP recorded?
    1jkent likes this.
    07-05-2017 06:37 AM
  11. Suntan's Avatar
    FWIW, I just tried my S8+. I am not seeing anything out of the ordinary when playing back UHD content on the phone or on a computer.
    1jkent likes this.
    07-05-2017 08:56 AM
  12. leej00's Avatar
    I'm having that issue also. It shows only in the blue sky in broad daylight. I'm going to test 2 more later in the day I'll let you know what the results are. This is really frustrating.
    1jkent likes this.
    07-05-2017 09:16 AM
  13. Gary02468's Avatar
    FWIW, I just tried my S8+. I am not seeing anything out of the ordinary when playing back UHD content on the phone or on a computer.
    But can you say please whether you've tried making a UHD video under the specific circumstances that produce the problem for the OP and for the rest of us?
    07-05-2017 10:31 AM
  14. swagglepuff's Avatar
    There are not millions that have this problem infact the only people who have this problem are the very few on this thread. I was sitting outside when I first read this and tried to duplicate it. I don't have this problem.

    Samsung is known for the quality of camera. you would think that in the hundreds of camera comparison and tests and evaluations. One person would have been like hey this is happening. Guess what not one review or comparison or evaluation has turned up this issue. The companies that test camera quality to rate the over ability of the camera didn't find any issues. Again just because a very very very very very very small amount of people have discovered a defect in their device DOES NOT mean it's a major issue. Yes 8 is not the majority when 10's of millions of these devices are out there and no where except this thread has it ever been reported. So finding the smallest issue with a phone and trying to make it into something huge and claiming it's a major issue. Is the exact same as dropping it and claiming it's defective. Or putting it your pocket with keys and then saying it's defective because the glass scratched.
    07-05-2017 02:57 PM
  15. TylerLV76's Avatar
    There are not millions that have this problem infact the only people who have this problem are the very few on this thread. I was sitting outside when I first read this and tried to duplicate it. I don't have this problem.

    Samsung is known for the quality of camera. you would think that in the hundreds of camera comparison and tests and evaluations. One person would have been like hey this is happening. Guess what not one review or comparison or evaluation has turned up this issue. The companies that test camera quality to rate the over ability of the camera didn't find any issues. Again just because a very very very very very very small amount of people have discovered a defect in their device DOES NOT mean it's a major issue. Yes 8 is not the majority when 10's of millions of these devices are out there and no where except this thread has it ever been reported. So finding the smallest issue with a phone and trying to make it into something huge and claiming it's a major issue. Is the exact same as dropping it and claiming it's defective. Or putting it your pocket with keys and then saying it's defective because the glass scratched.
    You were the only one who said "universal" in this thread (Yes I went back an re-read the entire thread). The OP actually asked "if anyone else had this issue". Nobody claimed it was widespread or a massive problem. A few of us see the poor quality, some after thinking they didnt see it. The only time "millions" was used was by saying "millions may have this problem and not know it".

    The OP isnt "making more out if it than it is" either. He sees a problem, came to a forum to receive help and comparisons for that problem, it was confirmed it wasnt just him and he's trying to see if its possible to fix. Thats exactly what the forum is here for.

    You dont have the issue, thats cool. Some of us do, although its an issue that wont bother me.
    07-05-2017 03:35 PM
  16. leej00's Avatar
    Tested two S8+ and the issue is the same.... It's a lot more noticeable when panning left and right with the blue sky and trees or other objects in front. Not sure what to do now.
    1jkent likes this.
    07-05-2017 03:37 PM
  17. TylerLV76's Avatar
    Tested two S8+ and the issue is the same.... It's a lot more noticeable when panning left and right with the blue sky and trees or other objects in front. Not sure what to do now.
    Thats pretty much what I found also. Im not sure much can be done since it seems to be caused by the way the camera adjusts the iso and shutter speed on the fly. On mine it was going from 250 to 4000 iso rapidly and thats when it was most noticeable.
    1jkent likes this.
    07-05-2017 03:39 PM
  18. leej00's Avatar
    Well, so much for "UHD" since it looks like crap.
    1jkent and recDNA like this.
    07-05-2017 03:41 PM
  19. Averix's Avatar
    The macro blocking in the video is interesting. I just duplicated your tests on my Verizon S8+. As you back down the resolution, things get better. I think this may actually be more of a compression issue. The S8 and S8+ are capable of playing H.265 video, but not recording in it. The format for all those recording sizes is H.264. Looking at the subtle gradients of blue in the sky as you move the camera around doesn't encode well. The video playback has a tough time until it hits the next i-frame where things shore up and the macro blocking gets substantially reduced. You have to remember, this isn't a RED camera that is writing out massive video files with virtually no compression. I would be curious to see Exynos vs Snapdragon footage to see if the video compression behaves differently.
    leej00 likes this.
    07-05-2017 03:57 PM
  20. 1jkent's Avatar
    It's interesting that more and more people are turning up the same issue when they match the settings to what I have. I would initially tend to blame it on just being a phone, too, but my S6 shot beautiful 4k with no such issue, and I've seen 4k iPhone footage that looks perfect, too. There is clearly something wrong with the way the phone handles motion, "blocking" pixels, or compressing when it shouldn't... or something. That's a good question about whether it may be the processor...?

    Samsung is asking me to return the phone for repair, so I am going to let them try to fix it. I will definitely keep everyone here posted on what we find out. If they are successful at "fixing" whatever is wrong with it, I'll let you know, and hopefully they can do the same for you. But I suspect that the issue is in the software, and that no amount of "tinkering" will fix it without some sort of software update (my phone's software is up to date, BTW).

    I did read one official review of the phone this past week that mentioned the issue with the video:
    https://www.tomsguide.com/us/galaxy-s8,review-4287.html It's down near the bottom of the review, and the video clip embedded on the page includes footage that shows the stutter they describe and what looks suspiciously like what we are experiencing.
    07-05-2017 07:43 PM
  21. Gary02468's Avatar
    Samsung is asking me to return the phone for repair, so I am going to let them try to fix it. I will definitely keep everyone here posted on what we find out.
    Good luck! My prediction is that they will return it (or perhaps a scratched-up refurb substitute) and say it's fixed, and there will be no difference in its behavior. I hope I'm wrong, but they seem to be satisfied whenever a phone passes their standard tests. So if there's a widespread problem that their (woefully inadequate) tests fail to detect in the first place, they just automatically declare victory.
    07-06-2017 04:25 PM
  22. Gary02468's Avatar
    I was sitting outside when I first read this and tried to duplicate it. I don't have this problem.
    You haven't said explicitly whether you tried abruptly panning from green trees to bright sky, which is the specific circumstance in which OP and several others of us in this thread have encountered the problem. If you have tried that, could you be so kind as to post your video so we can compare it to OP's?
    07-07-2017 09:46 AM
  23. swagglepuff's Avatar
    You haven't said explicitly whether you tried abruptly panning from green trees to bright sky, which is the specific circumstance in which OP and several others of us in this thread have encountered the problem. If you have tried that, could you be so kind as to post your video so we can compare it to OP's?
    What is the definition of duplicate? That's the answer you seek.
    07-07-2017 06:51 PM
  24. Gary02468's Avatar
    What is the definition of duplicate? That's the answer you seek.
    Not even close. However, your evasiveness is indeed the answer I seek.
    07-07-2017 07:35 PM
  25. Tim1954's Avatar
    My unlocked S8 (SMG950F) has no issues at all on any setting.... Saving to SD card...
    07-07-2017 08:38 PM
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