1. LoveMyPhone's Avatar
    My Sprint S8 died this evening! I wasn't charging it or anything. I picked it up a couple of hours after getting home from work and it was dead can't reboot or anything! Just a black screen. HELP?!?
    06-28-2017 09:42 PM
  2. erasat's Avatar
    Try and see if a soft reset helps. Hold the power button and the volume-down button for about 7-10 seconds. Let go of the buttons once you feel the device vibrates. It should reboot and I hope that it fixes it, if nothing try once more just in case you didn't do it right the first time.

    Worst case scenario put it to charge and let it overnight, just in case is a battery glitch.
  3. PJRed2008's Avatar
    Just for kicks can you hook it up to a PC and see if that might trigger it awake? Can't hurt. Strange that is just rolled over like that with no warning. Still should be under warranty.
    LoveMyPhone and pkcable like this.
    06-28-2017 09:46 PM
  4. erasat's Avatar
    Try and see if a soft reset helps. Hold the power button and the volume-down button for about 7-10 seconds. Let go of the buttons once you feel the device vibrates. It should reboot and I hope that it fixes it, if nothing try once more just in case you didn't do it right the first time.

    Worst case scenario put it to charge and let it overnight, just in case is a battery glitch.
    06-28-2017 09:47 PM
  5. LoveMyPhone's Avatar
    Hey! The reset worked!! Thanks! I wonder what happened to cause it to do that?!? Thanks again!
    robmidi and pkcable like this.
    06-28-2017 10:37 PM
  6. robmidi's Avatar
    With some of the "glitches" I read about these things, it's a wonder we ever got to the moon and back!
    06-28-2017 11:06 PM
  7. SinisterDuck's Avatar
    Glad it worked out. My iPhone did that a couple of months back, and nothing worked. Never dropped it, not a scratch but deader than dead. Took it to the Apple Store, and they ran some tests, said it was DOA and gave me a new (probably refurbished) phone.
    LoveMyPhone and pkcable like this.
    06-28-2017 11:24 PM
  8. flyingkytez's Avatar
    Hey! The reset worked!! Thanks! I wonder what happened to cause it to do that?!? Thanks again!
    Probably software crashed and the phone was apparently still on but not showing anything. Usually a battery pull will fix it, but since it's sealed, the force reset works too.
    pkcable likes this.
    06-29-2017 09:37 AM
  9. illdini's Avatar
    Wouldn't adb restart work as well? I'd rather try that before a full reset.
    pkcable likes this.
    06-29-2017 11:48 AM
  10. erasat's Avatar
    Wouldn't adb restart work as well? I'd rather try that before a full reset.
    It wasn't a full reset, it was a Soft reset, it just does the same than a battery pull.
    pkcable likes this.
    06-29-2017 03:28 PM
  11. TFBisquit's Avatar
    Be aware though, if this happens frequently you need to send it for repair. I had this with the A7 and they replaced all the internals.
    pkcable and LoveMyPhone like this.
    06-29-2017 04:27 PM
  12. Doug Moffat's Avatar
    One reason to prefer the replaceable battery. Lots of glitches cured with the temporary removable of battery.
    pkcable and LoveMyPhone like this.
    06-29-2017 09:29 PM
  13. Aquila's Avatar
    One reason to prefer the replaceable battery. Lots of glitches cured with the temporary removable of battery.
    Holding down the power button for 6-10 seconds does the same thing, it's a simulated battery pull but much less destructive to the device.
    06-30-2017 09:19 AM
  14. pkcable's Avatar
    Try and see if a soft reset helps. Hold the power button and the volume-down button for about 7-10 seconds. Let go of the buttons once you feel the device vibrates. It should reboot and I hope that it fixes it, if nothing try once more just in case you didn't do it right the first time.

    Worst case scenario put it to charge and let it overnight, just in case is a battery glitch.
    Ok I made this a Q&A, now obviously a soft reset will not always work, BUT it's ALWAYS a good thing to try before trying other more drastic measures! So it gets a "best answer"
    06-30-2017 09:23 AM
  15. Nakrohtap's Avatar
    That happened to my phone about a month ago and my wife's phone a week or two after getting it. We did the same thing to get it running again. It was sounds like a common thing with the S8. I don't remember this happening with past phones.
    06-30-2017 09:44 AM
  16. ThrottleJohnny's Avatar
    That happened to my phone about a month ago and my wife's phone a week or two after getting it. We did the same thing to get it running again. It was sounds like a common thing with the S8. I don't remember this happening with past phones.
    It just happened to my roommates iPhone 7 a few weeks ago.
    06-30-2017 10:09 AM
  17. Mariah Richardson's Avatar
    This actually happens quite frequently with my S8+ and the first time it happened it really freaked me out. I took it in to my carrier and they did whatever to it and said it shouldn't happen anymore (which I knew it was very likely it would happen again). Now I just kinda deal with it when it happens and do the soft reset to get it back on. Shouldn't have to be that way, but whatever.
    06-30-2017 02:09 PM

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