08-22-2017 07:29 AM
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  1. clownin72's Avatar
    I did this promo about 3 weeks ago on the at&t variant and was really skeptical about it. After reading everywhere and a chat with Samsung support I sent in an old old HTC phone. Got an email last week saying it was accepted. I guess I was a lucky one.
    kevinpleasants likes this.
    07-03-2017 06:39 AM
  2. Jona005's Avatar
    Right when you thought Samsung wanted to play nice given last summer's PR disaster...
    Adam Frix likes this.
    07-03-2017 07:04 AM
  3. msp1518's Avatar
    Why do people say this promo was too good to be true? There are several deals like this, or better, going on right now. It wasn't too good. It was quite average.
    I think people wondered if Samsung would screw people over and yeah, they absolutely are doing just that. As of this morning I have talked to three people who's phones were rejected, despite those phones clearly qualifying. The worst case is the iPhone 4S in perfect condition being rejected for no given reason. The buyer has repeatedly tried to get answers and they are not coming. He took pics and video of the phone before he sent it and yeah, the phone looked brand new. It's battery was good. Everything was fine. And yet he was rejected and charged.

    That convinced me to just stop and send my phone back for a refund. I have an iPhone 4 in nice shape and I am not going to risk going through this. Just not worth it.

    A deal is a deal and I hope somebody out there has the time and patience to take Samsung to court over this. That company really does want to have the worst customer service rating on the planet.
    07-03-2017 07:23 AM
  4. Jona005's Avatar
    I'm a little confused as to why I'm reading people accuse others of "gaming the system" through sending in old cheap phones and that they deserve to be rejected. First, the terms of the trade-in program stated ANY working android or iOS phone without a cracked screen and functioning. Second, people are reporting that perfectly good iphones as well as android phones are getting rejected for no good reason. It sounds more to me like Samsung is drawing lottery balls to determine what gets accepted and what doesn't.
    AustinTech and James E1 like this.
    07-03-2017 07:39 AM
  5. TylerLV76's Avatar
    Why do people say this promo was too good to be true? There are several deals like this, or better, going on right now. It wasn't too good. It was quite average.
    The very existence of this thread should answer that question.
    07-03-2017 07:41 AM
  6. msp1518's Avatar
    I'm a little confused as to why I'm reading people accuse others of "gaming the system" through sending in old cheap phones and that they deserve to be rejected. First, the terms of the trade-in program stated ANY working android or iOS phone without a cracked screen and functioning. Second, people are reporting that perfectly good iphones as well as android phones are getting rejected for no good reason. It sounds more to me like Samsung is drawing lottery balls to determine what gets accepted and what doesn't.
    YES EXACTLY! They specifically say iOS phones are fine. Nowhere does it say older iPhone 4's or 4S's are not acceptable. They they are rejecting all iPhone 4's and 4S's! They have even rejected iPhone 5's. Phones that had perfect screens, good batteries, etc.

    This is flat out rotten. If they intended to do this then legally they are required to list phones that do not qualify.

    My first experience with Samsung phones has turned into a complete nightmare. So I am returning mine. Bye bye Samsung.
    07-03-2017 07:51 AM
  7. erwaso's Avatar
    Best buy has $200 off the S8/S8+ this week. A lot simpler although it is via installment plan.

    OR get a $200 bb gc with unlocked version.
    07-03-2017 10:22 AM
  8. Aquila's Avatar
    What are the devices and conditions that they are supposed to honor?
    07-03-2017 11:43 AM
  9. TylerLV76's Avatar
    What are the devices and conditions that they are supposed to honor?
    No devices were listed just guidelines for conditions, except an extra $100 for S7, S7 Edge and Note 7.

    Only phones in "good condition" are eligible for the discount, and anything else will only take $25 off your S8 purchase. Good condition means the phone has to turn on and hold a charge, have a functioning display, and not have any damage beyond "normal wear and tear" (like breaks or cracks). Your phone also cannot be on a blacklist of any kind, and can't have any anti-theft protection enabled.
    07-03-2017 11:47 AM
  10. Aquila's Avatar
    No devices were listed just guidelines for conditions, except an extra $100 for S7, S7 Edge and Note 7.
    Has anyone shed any light on the grounds for the claim denials?
    07-03-2017 12:07 PM
  11. TylerLV76's Avatar
    Has anyone shed any light on the grounds for the claim denials?
    Unless the phone was damaged (which was a grounds for denial) the responses have been very generic from what I've seen. Along the lines of "your device did not meet the qualifications and you will be billed an additional $175". I also believe those customers are not having those devices returned to them (not 100% sure on that).

    The problem is they have made up the rules after the fact and quite frankly they can't do that. What it will take now to correct it is either a massive return situation, which will be another nightmare and hassle for customers, or an attorney willing to file a class action lawsuit which will take years to settle.
    07-03-2017 12:12 PM
  12. TylerLV76's Avatar
    Some good ones are the people who bought a new phone for $50, unwrapped it and sent it in. Samsung waited 2 weeks to check it so by the time they did the battery was drained. They then rejected the phone because "battery will not hold charge". Well of course it won't if you let it sit for 2 weeks and don't charge it.
    07-03-2017 12:17 PM
  13. Gary02468's Avatar
    The problem is they have made up the rules after the fact and quite frankly they can't do that. What it will take now to correct it is either a massive return situation, which will be another nightmare and hassle for customers, or an attorney willing to file a class action lawsuit which will take years to settle.
    Why not criminal charges? If these stories are true, there seems to be systematic fraud and theft.
    07-03-2017 02:18 PM
  14. worldsoutro's Avatar
    I don't know how accurate these stories are but if they are true I wouldn't even try to buy the S8 at another place, I wouldn't buy another Samsung device period.
    Adam Frix and James E1 like this.
    07-03-2017 02:30 PM
  15. msp1518's Avatar
    Why not criminal charges? If these stories are true, there seems to be systematic fraud and theft.
    That takes money for a lawyer. Who has that? Certainly not anyone trading in a phone. So Samsung or whomever is in charge of this program knows that all too well.

    The ONLY way this gets taken care of is if places like Pocketnow, etc. shine a nasty light on it.
    AustinTech likes this.
    07-03-2017 02:37 PM
  16. AustinTech's Avatar
    That takes money for a lawyer. Who has that? Certainly not anyone trading in a phone. So Samsung or whomever is in charge of this program knows that all too well.

    The ONLY way this gets taken care of is if places like Pocketnow, etc. shine a nasty light on it.
    I wouldn't hold my breath. A lot of reviewers and tech sites get paid by Samsung and are a part of the problem.
    raino and James E1 like this.
    07-03-2017 03:01 PM
  17. Almeuit's Avatar
    People wonder why Americans like to buy from carriers directly? This is why.
    07-03-2017 03:07 PM
  18. Aquila's Avatar
    I wouldn't hold my breath. A lot of reviewers and tech sites get paid by Samsung and are a part of the problem.
    Er, what? That's 100% untrue. Why would you even say that?
    07-03-2017 03:35 PM
  19. Adam Frix's Avatar
    This deserves its own thread. I am really stunned that they could be so incredibly stupid. Yeah, some people would try to take advantage of the 200 trade in offer on the S8's and some did. Loudly so. But rejecting phones that actually do qualify is a bad bad move.

    People who sent in good condition, working iPhone 4's, Galaxy S6's, Note 5's ,etc. were rejected and then charged $175. Some documentation here...

    Samsung isn't honoring its Galaxy S8 $200 trade-in discount for many, leaving customers frustrated
    So let me get this straight:

    Samsung (a company with which I will not do business, because they burned me on a Galaxy S3 bad software update and bricked the phone and took zero responsibility for it) said, "Send us a phone. WE COULD GIVE YOU $200 (or we could give you $25, we'll let you know our decision after you send it). Regardless, your phone now belongs to us no matter what happens."

    And people DID this???

    Did anyone ever see Vegas Vacation, the cheapo casino scene?



    This whole thing is the game, "Pick a number between 1 and 10". Honestly, why is anyone expressing outrage over this--besides the fact that you have (a) a keyboard, and (b) time on your hands.

    This is how the world works, people. You sent away a perfectly good phone and expected between $200 and $400 to come back to you IF Uncle Sammy decided to?

    If all you lost was a dollar, consider yourself lucky. Those of you who sent away a phone you could have sold on Swappa for more than $25, you need to re-think how the world works. Face it: Uncle Sammy told you that if you did something that benefited Uncle Sammy right now, guaranteed, you MIGHT see something in return for yourself. Or you might not.

    They laid it out. "YOU MIGHT NOT." What did you think was going to happen here??? Be honest with yourselves.

    Please, let this be a lesson learned as you move forward in your lives.
    07-03-2017 05:10 PM
  20. Adam Frix's Avatar
    This is a terrible situation and I do hope that Pocketnow and other high traffic sites will shine a light on Samsung and what they are doing. I have a perfectly good iPhone 4 sitting here. No cracks. Works perfectly. Been using it as an iPod. But if I send it in and they decide "nah, screw you", well then I will have a nightmare on my hands.
    "a nightmare"????

    Oh, come on. That's simply not at all reasonable. If you send it in and they decide "nah," you will be out a device that's currently selling in the $35 to $60 range. Uncle Sammy will give you $25 regardless, so worst case you're out $35 that you could have gotten via Swappa. Well, $25, actually, since $10 of that $35 actually goes to Swappa.

    $25. You could roll the dice, send the device to Uncle Sammy, and for a $25 risk you might get a $200 reward.

    And that's a "nightmare"???????

    My God.
    07-03-2017 05:13 PM
  21. Adam Frix's Avatar
    Samsung is being really short sighted if they play this promo this way. They could lose a lot of customers across all their lines of business. I sure wouldn't buy a Samsung TV or washer or whatever if they defrauded me out of any amount of money.
    Samsung's Android update turned my Galaxy S3 into a minimally functioning effective brick, and then denied knowing anything about it--despite it being ALL OVER the interwebs.

    I swore of Samsung at that point. Since then I've had a Windows phone, two LG V10s, and now a Blackberry KEYone. My wife just got a Moto G5 Plus.

    Oh--and those two LG V10s? The first one I bought (used!) did the bootloop thing. So I bought another one, used. I discovered by trial and error that LG was more than willing to take care of me on the bootloop issue--despite it being used and out of warranty, they paid the freight to and from and fixed the phone free for me (in, repaired, and out the same day). Not only that, a couple months later my second V10 did the bootloop thing--and knowing what I now know, I hit their web site for a repair. Yup, they repaired it FOR FREE for me, despite it being WAY out of warranty and also used with no paperwork.

    LG earned my business. When the V30 comes out, I will probably buy it.

    Uncle Sammy? No. They earned me going somewhere else. Now the world is seeing why. Uncle Sammy earns every lack of business they've ever gotten.

    If you're going to spend that much money on a phone, just buy Apple. They actually know how to take care of people, in addition to having physical locations that can help you.
    07-03-2017 05:19 PM
  22. anon(5630457)'s Avatar
    As a current owner of the S8, I'd say stick with Apple. They have better customer support while Samsung's is almost non-existent.
    Adam Frix likes this.
    07-03-2017 05:20 PM
  23. Adam Frix's Avatar
    Have you ever bought with swappa? Just in case you haven't, only go with well rated sellers and you'll be good.
    Swappa took care of me once recently on a sketchy seller. They really back the buyer. It works well.

    You can go with any seller and be confident you won't get ripped off.
    07-03-2017 05:21 PM
  24. Adam Frix's Avatar
    People wonder why Americans like to buy from carriers directly? This is why.
    No, not at all. It's not "buying from carriers" that solves the problem; it's buying from anyone face to face that solves the problem.
    07-03-2017 05:25 PM
  25. Almeuit's Avatar
    No, not at all. It's not "buying from carriers" that solves the problem; it's buying from anyone face to face that solves the problem.
    Yes and that is solved by .. going to their carrier .
    07-03-2017 05:39 PM
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