trucksmoveamerica#AC
Trusted Member
Some get lucky. It's no hidden fact that Samsung promos are usually a pain.Many, many people have not had problems, as detailed in the article. For those people, good for you!
Some get lucky. It's no hidden fact that Samsung promos are usually a pain.Many, many people have not had problems, as detailed in the article. For those people, good for you!
So much this.
This promo was too good to be true. Anything from Samsung that seems too good to pass up comes with problems. I'd rather walk into a store, grab my phone, pay my bill and be done. I wish everyone luck but I'd bet Samsung will tell those affected where to go before they honor their promo.
Why do people say this promo was too good to be true? There are several deals like this, or better, going on right now. It wasn't too good. It was quite average.
The very existence of this thread should answer that question.Why do people say this promo was too good to be true? There are several deals like this, or better, going on right now. It wasn't too good. It was quite average.
I'm a little confused as to why I'm reading people accuse others of "gaming the system" through sending in old cheap phones and that they deserve to be rejected. First, the terms of the trade-in program stated ANY working android or iOS phone without a cracked screen and functioning. Second, people are reporting that perfectly good iphones as well as android phones are getting rejected for no good reason. It sounds more to me like Samsung is drawing lottery balls to determine what gets accepted and what doesn't.
What are the devices and conditions that they are supposed to honor?
Only phones in "good condition" are eligible for the discount, and anything else will only take $25 off your S8 purchase. Good condition means the phone has to turn on and hold a charge, have a functioning display, and not have any damage beyond "normal wear and tear" (like breaks or cracks). Your phone also cannot be on a blacklist of any kind, and can't have any anti-theft protection enabled.
No devices were listed just guidelines for conditions, except an extra $100 for S7, S7 Edge and Note 7.
Unless the phone was damaged (which was a grounds for denial) the responses have been very generic from what I've seen. Along the lines of "your device did not meet the qualifications and you will be billed an additional $175". I also believe those customers are not having those devices returned to them (not 100% sure on that).Has anyone shed any light on the grounds for the claim denials?
Why not criminal charges? If these stories are true, there seems to be systematic fraud and theft.The problem is they have made up the rules after the fact and quite frankly they can't do that. What it will take now to correct it is either a massive return situation, which will be another nightmare and hassle for customers, or an attorney willing to file a class action lawsuit which will take years to settle.
That takes money for a lawyer. Who has that? Certainly not anyone trading in a phone. So Samsung or whomever is in charge of this program knows that all too well.Why not criminal charges? If these stories are true, there seems to be systematic fraud and theft.