07-16-2017 11:38 AM
34 12
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  1. SIKRIK's Avatar
    I've been told by Samsung tech support on three different occasions and once by Verizon that Ok Google will no longer be a feature on S8 &S8+ because they now "have" Bixby. Has anyone else heard that?
    UPDATE


    fix for the OK Google issue on S8 & S8+ is to have the software re-flashed by Samsung or one of their retailers such as Best Buy. Other than rooting the device, there is nothing that can be done at the consumer level nor with tech support assistance that will resolve the issue.
    07-06-2017 08:37 PM
  2. bassplayrguy's Avatar
    Mine works fine
    07-06-2017 08:38 PM
  3. PJRed2008's Avatar
    That's what Samsung wishes would happen.
    bhatech and sforsyth01 like this.
    07-06-2017 08:45 PM
  4. ThrottleJohnny's Avatar
    I've been told by Samsung tech support on three different occasions and once by Verizon that Ok Google will no longer be a feature on S8 &S8+ because they now "have" Bixby. Has anyone else heard that?
    Except Samsung doesn't have Bixby yet, so that's a bunch of grade A BS
    indysteve9 likes this.
    07-06-2017 09:16 PM
  5. Lepa79's Avatar
    Works just fine. Bixby is just an extra meal
    indysteve9 and Alan Sims like this.
    07-06-2017 09:17 PM
  6. SIKRIK's Avatar
    Yeah, it sure is. I'm beyond pissed.
    07-06-2017 09:30 PM
  7. SIKRIK's Avatar
    Mine hasn't worked since about a week after the release date. I keep making Verizon exchange them. I'm on my third one and everybody one of them had the same issue.
    07-06-2017 09:39 PM
  8. Lepa79's Avatar
    Mine hasn't worked since about a week after the release date. I keep making Verizon exchange them. I'm on my third one and everybody one of them had the same issue.
    Are you trying to use it from the AOD? I don't think that works. I just tried mine. Works from anywhere except when AOD is on. Saying OK Google doesn't nothing. I honestly don't care. I hardly use the Ok Google command.
    07-06-2017 10:01 PM
  9. bhatech's Avatar
    That's because customer care is clueless and they have zero idea about the device.
    SIKRIK and Borarjti like this.
    07-06-2017 10:18 PM
  10. Doug Moffat's Avatar
    I can't see how Samsung can kill "OK Google". My understanding is that if you want to run the Google OS you have to accept the apps.
    07-06-2017 10:30 PM
  11. tube517's Avatar
    I have both OK Google and Bixby Voice. No issues.

    S8+ on T-Mobile
    jerseygirl and sforsyth01 like this.
    07-06-2017 10:54 PM
  12. ABOSWORTH007's Avatar
    OK Google works on my device and I've had several security updates already. I rarely use it but I definitely use it over Bixby at this point. Bixby is completely worthless without voice commands. I seriously don't get why anyone would use it in the state that it's in. Lol
    07-07-2017 07:21 AM
  13. SIKRIK's Avatar
    I have both OK Google and Bixby Voice. No issues.

    S8+ on T-Mobile
    Good for you
    07-07-2017 08:49 AM
  14. SIKRIK's Avatar
    Are you trying to use it from the AOD? I don't think that works. I just tried mine. Works from anywhere except when AOD is on. Saying OK Google doesn't nothing. I honestly don't care. I hardly use the Ok Google command.
    I don't use aod
    07-07-2017 08:50 AM
  15. B Hoste's Avatar
    I use both Google Assistant and Bixby, both with voice. The only problem I have had is if the phone hears something close to "Hi Bixby" or "Bixby" it will launch. I had the same thing happen with Google Assistant when I was streaming a show and a ad come on for Google and someone in the ad said "Ok Google", it launched.
    07-07-2017 08:52 AM
  16. Qc_Anubis's Avatar
    I disabled the google app so no Ai for me + bixby is disabled too so no more key presses lolz. On the other hand, no samsung can't get rid of google's own Ai, that would ruin their reputation and pretty sure google won't appreciate it they already went against samsung for other stuff couple years back(mostly because they didn't include google apps). Unless samsung releases their own OS that won't happen. Android might be free but google owns it still if samsung dosen't include it they'll be in trouble for sure.
    07-07-2017 09:09 AM
  17. digitalbreak's Avatar
    Ok Google wake up command does not work when the screen is turned off in S8/S8+. Only Bixby will work that way. Otherwise, all is fine with Ok Google.
    07-07-2017 09:28 AM
  18. peakyboo64's Avatar
    I also have both Ok Google and use Bixbye (I choose flashlight!) Lol
    they both still function! IDK bro!
    07-07-2017 09:51 AM
  19. sydneycooper1979's Avatar
    Well don't forget Bixby is still in beta and isn't fully integrated for everyone. I could totally see OK Google going away once Bixby is up and fully running.
    07-08-2017 09:52 AM
  20. SIKRIK's Avatar
    Ok Google wake up command does not work when the screen is turned off in S8/S8+. Only Bixby will work that way. Otherwise, all is fine with Ok Google.
    Not on the three phones that I've had so far
    07-08-2017 11:08 AM
  21. riccowboy2014's Avatar
    I am Bixby beta user and ok Google works for me. S8+ on Sprint.
    07-08-2017 11:33 AM
  22. eric002's Avatar
    Are you trying to use it from the AOD? I don't think that works. I just tried mine. Works from anywhere except when AOD is on. Saying OK Google doesn't nothing. I honestly don't care. I hardly use the Ok Google command.
    Yeah, on my S8, the "Ok Google" command barely ever worked, I just unlock the phone with the FPS, then press and hold on the home button. Works every single time just fine for Google Assistant. I love it!
    07-08-2017 05:00 PM
  23. jerseygirl's Avatar
    Ok Google works fine for me once you swipe in from the AOD.
    07-09-2017 10:49 AM
  24. SIKRIK's Avatar
    Ok Google works fine for me once you swipe in from the AOD.
    Like I said, I don't use AOD.
    07-09-2017 12:15 PM
  25. SIKRIK's Avatar
    UPDATE
    Yesterday, I had the phone re-flashed and OK Google has been stable for about 24 hours. I'm hesitant to say it's fixed but, we'll see how it goes. The question I'm left with is, why did it take over 2 months of bull*****t before this was mentioned by tech support? Samsung could have nipped this in the bud before they threw away a once loyal customer.
    07-09-2017 12:37 PM
34 12

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