08-02-2017 09:03 AM
40 12
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  1. PaulQ's Avatar
    I came from a Mate 9 which had the fastest fingerprint sensor I've ever had. My 6P was pretty quick. This 8+ seems to be slow and often requires repetitive pressing.

    Is it just me?
    pinkvikchick and codeda like this.
    07-28-2017 03:38 PM
  2. PJRed2008's Avatar
    The sensor has to be clean, as does your finger. If those conditions aren't met, then yes, it can take multiple attempts.
    07-28-2017 03:42 PM
  3. Dconn1975's Avatar
    I came from a Mate 9 which had the fastest fingerprint sensor I've ever had. My 6P was pretty quick. This 8+ seems to be slow and often requires repetitive pressing.

    Is it just me?
    The fingerprint is what I use the most to unlock my S8 but I still hit my camera lens all the time and constantly have to wipe the lens to take pictures. It's not super quick but it gets the job done. My fastest was on the honor 8 which was lightning quick which I assume your mate 9 to be the same.
    07-28-2017 03:43 PM
  4. PaulQ's Avatar
    The sensor has to clean, as does your finger. If those conditions aren't met, then yes, it can take multiple attempts.
    I know. Do is yours fast?

    What do you can it with? Just a wet cloth?
    07-28-2017 03:43 PM
  5. uncaged74's Avatar
    I find that always the case with any phone. I even find the facial recognition can be a bit picky especially if i am in a less lighted area at times it doesn't work at all.
    07-28-2017 03:45 PM
  6. PJRed2008's Avatar
    Yes, very fast if clean. I just use a small microfiber cloth i keep in a bag.
    tube517 likes this.
    07-28-2017 03:45 PM
  7. Almeuit's Avatar
    My FP usually always works unless sweating a bunch or something. I use a microfiber cloth to wipe my phone / sensor down if need be.
    07-28-2017 03:46 PM
  8. Dconn1975's Avatar
    The camera actually prompts you to wipe the lens which is pretty funny bc you know Samsung knew this was a bad place to place the fingerprint sensor if their camera has a prompt to wipe the lens before shooting your picture. Lol. I find that humorous
    keyzlife likes this.
    07-28-2017 03:49 PM
  9. pinkvikchick's Avatar
    I came from a Mate 9 which had the fastest fingerprint sensor I've ever had. My 6P was pretty quick. This 8+ seems to be slow and often requires repetitive pressing.

    Is it just me?
    Came from a Mate 9 as well. Seems a lot of people have good luck- I am having the same issues. And yes, my finger is clean and the phone is clean.
    07-28-2017 04:32 PM
  10. ABOSWORTH007's Avatar
    It's just you. Lol, kidding. But seriously, I have not had any issues with my FPS. It's very fast and accurate.
    gregg6942 likes this.
    07-28-2017 04:34 PM
  11. bhatech's Avatar
    Fastest and most convenient fingerprint sensor? No.
    Works well enough? Yes after getting used to it.
    PJRed2008 likes this.
    07-28-2017 04:44 PM
  12. Dconn1975's Avatar
    Came from a Mate 9 as well. Seems a lot of people have good luck- I am having the same issues. And yes, my finger is clean and the phone is clean.
    It's the size then the placement. Both are poor. It needs to be more rounded but the placement is so poorly picked that it makes a difference too in how accurate it is.
    07-28-2017 04:50 PM
  13. gknicks's Avatar
    So far in my case the scanner is working every time, better than S7. I like that it pretty much opens all my secure apps
    PJRed2008 likes this.
    07-28-2017 05:33 PM
  14. Kevin OQuinn's Avatar
    Definitely not just you. I have retrained my FPS a few times but it's still not rock solid like on iPhone, Pixel, or even the S7.
    07-28-2017 05:54 PM
  15. pinkvikchick's Avatar
    It's the size then the placement. Both are poor. It needs to be more rounded but the placement is so poorly picked that it makes a difference too in how accurate it is.
    Maybe, but doesn't seem like it. It's also completely stopped working and I've had to restart. It also works almost instantly for apps. Just not unlocking. I just don't use it anymore. Problem solved
    07-28-2017 05:57 PM
  16. mia_xoxo's Avatar
    Nope not just you. There are times I give up with the FPS and just enter in my pattern.
    07-28-2017 06:00 PM
  17. gernerttl's Avatar
    Mine has been acting a little hokey since Verizon pushed out the July update. Nothing serious, just annoying.
    07-28-2017 06:04 PM
  18. mary beth hale's Avatar
    FPS works consistently well for me. Also... Don't burn me at the stake for saying this... I find the placement easy to use.
    gregg6942 likes this.
    07-28-2017 06:59 PM
  19. arunma's Avatar
    My FPS works just fine. I've had occasions where it's unreliable, but I've found that cleaning it with my shirt almost always does the trick. I say "almost" because once my FPS wasn't responding and I had to restart my phone.

    Off topic, but @uncaged74, I've also found the facial recognition to be a bit finicky. I used to turn on facial recognition when I was outdoors, and use the iris scanner indoors (which was made far easier once they released Bixby Voice). But even in bright light the facial recognition unlock will sometimes behave unpredictably, so I've just defaulted to the iris scanner and FPS.
    07-28-2017 07:33 PM
  20. ABOSWORTH007's Avatar
    FPS works consistently well for me. Also... Don't burn me at the stake for saying this... I find the placement easy to use.
    I hated it at first but after about a week, I got completely used to it and it does not bother me at all now. I still think it is a poor location and I am sure it will be moved on the next model.
    07-28-2017 09:10 PM
  21. bassplayrguy's Avatar
    Its you. Mine is extremely fast.
    gregg6942 likes this.
    07-28-2017 09:33 PM
  22. PaulQ's Avatar
    LOL..... so the experience with the FPS is all over the place.

    After reading the thread, I tried cleaning it all the time and redid all of my fingerprints. Same hit and miss situation. I'm trying to find the sweet spot but haven't found it.

    I got spoiled on the Mate 9. I haven't had a Samsung phone with a fingerprint sensor. I have had two tablets with them but they were on the button.

    As for placement, yes, I do miss it entirely sometimes but I'm not counting those in the failures.

    i have to say, this is the only downfall on this product for me. But, it's enough that it could lead me to move on to a new phone in the Fall....
    07-29-2017 11:34 AM
  23. paridge's Avatar
    Maybe you want to re-register your finger prints. Make sure you place your finger on it in many different ways during setup so that regardless of how you place your finger to unlock the phone, it will be recognized.
    07-29-2017 11:56 AM
  24. DCTR Zoom's Avatar
    I face way less problems with this FPS than the S7's. I've had the phone for 2 weeks now and still no issues with the FPS nor the phone locked for even 30 secs lol. Used to happen a lot with my S7 edge.
    07-29-2017 12:03 PM
  25. mithrazor's Avatar
    It's okay for most part. But it definitely is finicky also. It takes me multiple attempts. And rarely, very rarely, I end up deciding to use the pin instead.

    But a few attempts usually work. Also i have a case that has an opening at the sensor so it's great i can do it based off feel now
    07-30-2017 04:44 AM
40 12

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