1. jpadden53's Avatar
    My new Galaxy s8 will not retain my log in credentials long enough to access the encrypted wi-fi at work. The wi-fi connection returns with a message that authentication failed. Is there a switch that I need to turn on to get other w-fi?

    Thanks for your help.

    JP
    08-07-2017 05:45 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Is this a wi-fi password you have to enter in the wi-fi settings, or is it a password you enter on a welcome login website?
    08-07-2017 06:11 PM
  3. jpadden53's Avatar
    Welcome to Android Central! Is this a wi-fi password you have to enter in the wi-fi settings, or is it a password you enter on a welcome login website?
    This is on the initial set up page for the wi-fi connection from the phone to the encrypted work server.
    08-07-2017 09:14 PM
  4. B. Diddy's Avatar
    Have you tried forgetting the network, then connecting to it again? Have you double-checked with your IT support to make sure the password is correct? Can your IT support provide any other help with this?
    08-07-2017 10:59 PM

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