Screen non responsive lock screen

[jb4kats]

Has anyone else had any issues with you're lockscreen being non-responsive with either the power button or the fingerprint? My phone will be idle and I go to wake it up and it doesn't respond, I have to reset it sometimes 2-3 times a week. Other than that this phone runs great.

 

[anon(238680)]

The fingerprint reader sometimes takes 2 or 3 tries, but it gets dirty and needs a good contact. Have had no problem with power button and have never had to restart.

 

[amyf27]

My S8+ had that identical problem a few weeks ago. For about 30 minutes it was completely no responsive to fingerprint and home button. I did a factory reset and manually added stuff back. Been fine since except yesterday it did freeze up again but in a glitchy way (screen sort of shaking)