1. Mmg17's Avatar
    I have a Galaxy S8 and I use Do Not Disturb mode at work. It has three options - No Exceptions, Alarms, and Customs. To me, No Exceptions means no Exceptoons- not even apps marked as priority. Custom mode should be the feature used when you want certain apps or features to work with DND turned on. My problem is that when DND is on you cannot adjust the ringtone or media volume levels, it's locked down. So if I have the media level turned up before DND mode is on I can't change it unless I turn the mode off. If I don't realize the volume is up and I click on a video or something on a web page or app, sound will play from my phone. Why does that happen if I have DND set to No Exceptions? I would understand if I had it set to Custom and had a media app marked as a priority and sound played from my phone, but if I decide to use No Exceptions I shouldn't have to uncheck an app as a priority or make sure my phone volume is turned down - that's the whole reason I use the feature in the first place, I don't want to accidently forget to turn my phone down and something goes off when I don't want it to. I have it set on a timer every day so that don't have to worry about it. I guess my question is, what's the difference between No Exceptions mode and Custom Mode?
    09-06-2017 11:49 AM
  2. Jaycemiskel's Avatar
    So, a couple of things that might help. DND does not have anything to do with media volume. It's only for notifications. So those exceptions are for which apps can notify you, such as an alarm or a messaging app. Media volume CAN be adjusted when DND is one. I do this every single day. I personally have my volume buttons set to change media volume and not notification or ringer volume by default. However, if you have it with the normal setting. When you press down, an indicator should pop up. In the top right corner you should see a down arrow. Click that and then you'll be able to edit the media volume. Hope this helps.
    09-06-2017 03:12 PM
  3. mgerity's Avatar
    So, a couple of things that might help. DND does not have anything to do with media volume. It's only for notifications. So those exceptions are for which apps can notify you, such as an alarm or a messaging app. Media volume CAN be adjusted when DND is one. I do this every single day. I personally have my volume buttons set to change media volume and not notification or ringer volume by default. However, if you have it with the normal setting. When you press down, an indicator should pop up. In the top right corner you should see a down arrow. Click that and then you'll be able to edit the media volume. Hope this helps.
    If what you say is true, then Samsung's description right there on the exceptions page is completely and totally wrong. On the Allow Exceptions page, directly under the No exceptions option, it literally says "Mute all calls, alerts AND MEDIA". I added the all caps, but it there's no ambiguity in that statement whatsoever. Samsung is clearly indicating that No exceptions is intended to shut off media, not just notifications as you say.
    08-08-2018 05:01 PM
  4. Jaycemiskel's Avatar
    If what you say is true, then Samsung's description right there on the exceptions page is completely and totally wrong. On the Allow Exceptions page, directly under the No exceptions option, it literally says "Mute all calls, alerts AND MEDIA". I added the all caps, but it there's no ambiguity in that statement whatsoever. Samsung is clearly indicating that No exceptions is intended to shut off media, not just notifications as you say.
    Just telling you how it worked for me on my S8. Maybe it was a bug. I have an S9 now. I use the alarm only exception and media does not get muted. If you put it on no exception mode on the S9, it mutes everything. Guess you got to pick your poison. I have no problems with it though. I like being able to edit my media volume myself even if it's on.
    08-08-2018 05:13 PM

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